Harbor Freight Tools

Hardware Stores
Hours: Harbor Freight Tools is America's #1 Tool Store, offering an unmatched assortment of quality tools at an unbeatable value. The store is described as roomy, with clear aisles, well-stocked shelves, and an ADA compliant parking lot and entryway. Prices are consistent and competitive. Customer service experiences vary. Many reviews note very good service, polite and helpful staff with good customer service skills, describing them as personable and knowledgeable. One reviewer feels spoiled by the staff at their local store. However, other experiences include staff that could be a little more friendly or are not great. One account describes a difficult return process with a manager, though other staff were helpful. The product selection includes lots of Chinese products. While some specific items can be hard to find in-store, the online side may still carry them. A new store opening was welcomed. Some long-time customers note visiting less frequently now but find it still good for what it is.

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1. Flagstaff, Arizona