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January 2024 by Davncin Gilbert
Heath's was one of 5 different shops we took our truck to in the last year, (Rough year). It was one of the best with regards to service, getting us in, and diagnosing/completing the repairs in a timely manner. The only issue we had was the odd pricing: $120 to install a couple of batteries in our truck. I asked them to check out a "clunk" sound in the steering, (which probably took 10min, but no repairs) and they charged nothing, yet... A little online research for some heat shields (no actual work done) cost me $137. Overall, I paid around $680, for two battery installations, and replacement of a single glow plug. I give 'em credit for saving me money on a glow plug control module, as well as reinstalling the wheel-well splash guards properly... No dealer has done that in any of my past visits over the years. We would recommend this shop, they know what they're doing, they're efficient, the shop is clean/organized, and customer service is good.
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January 2024 by Julia Villagomez
Heaths went above and beyond other mechanics in the area, checking for safety issues, and managing my concerns in a professional and timely manner. They also provided quotes for potential issues which was much appreciated. They will have my loyalty from now on.
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January 2024 by Brown Town
Heaths Auto service has done a great job with my BMWs for two years in a row, and at this time I have no intention of going elsewhere for my automotive care needs in Flagstaff. They far exceed the service I’ve received from other places in town.Their customer service, attention to detail, and complimentary shuttle service make them the number 1 shop in town.I’m not getting paid for this endorsement, but you should still consider Heaths for your car service needs.
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December 2023 by Colton Chamberlin
We all know finding an auto shop is like finding a best friend. Most places are hard to trust. After doing research and trying a couple of different shops in town, Heath’s is like my best friend shop. I used the from oil changes to major repairs. Completely satisfied with pricing and timing of repairs. Staff members are extremely friendly. I don’t ever get pressured into anything. They always gave me pricing and different options. Highly recommend.
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December 2023 by Daniel M. Edwards
Local patron; 100% confidence with needed repairs, communication, professional, pleasant, friendly and accommodating vehicle needs. Shuttle service very appreciated. Jeff, Jeffrey, Trinity and others are long term reliable employees. The few times I've waited I witnessed locals that come in and know they choose this location for their regular vehicle attention.I was lucky to research and chose Heath's for my truck needs.Overall lucky to find the 1 I appreciate and rely upon.
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December 2023 by Felix Parham
I would not recommend this shop. I brought my vehicle in with a mailer coupon for a free comprehensive brake system inspection. I had noticed a soft brake pedal a few times. All they did was take my car for a joyride on a dirt road and slammed on the brakes a bunch of times and said they never noticed a problem. The never even inspected the brake system at all which was the free service they offered and what brought me to the shop. I won’t ever bring a vehicle back to this shop.
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December 2023 by Jay Strdt
We have had the trip from hell but we found Heath's Auto Service with a very out of the ordinary problem. They had to make a part for our truck and they did it perfect. It is better than what was there to begin with. They got us to and from a hotel and had us back on the road when they said they would. I would definitely recommend them there very professional and honest. Thanks guys we made it to California ?
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November 2023 by MaRiane Kooistra
They work my truck as if it is their own. The two Jeff’s know exactly what to do. No fluff. 5 years ago they put a new engine in my beloved truck. I am no longer in Flagstaff but I keep coming back for the big repairs. My truck has over 200k miles on it and it runs great thanks to Heath’s
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November 2023 by Andriana Hazelton
We took our car in for an oil change because we'd gotten the coupon mailer. First time at Heath's and they went above and beyond! Highly recommend and we'll definitely be coming back. Team was friendly and the car was finished faster than the estimated pick up. When we got back in the car there was a lovely note with a sweet treat thanking us for our business and apologizing if the seat had been moved from where it was originally. We also realized they must have washed the car! The outside was missing some dust haha. Later in the day I was picking up my children from daycare and much to my surprise when I was loading them into their car seats in the back they each had a stuffed animal with another kind note from the team at Heath's. It was such a thoughtful gesture and the kids loved finding the surprise as well. I've never seen such customer appreciation for an oil change and it absolutely has earned our return business. Thank you Heath's!
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November 2023 by El Rid
Heath's is awesome! Based on my experience, their friendly, knowledge, professional service was exactly what I was looking for. They got my jeep wrangler back on the road and running like a top. Their courtesy shuttle was greatly appreciated as well. Thank you Heath's Auto Service, you have gained a loyal customer.Services: Tires
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November 2023 by Rocky Slagle
They were able to get my truck in and work on it asap. I live out of state and had a wheel bearing issue. They were able to get the parts to get me back on the road in less than three business days. The only issue I had was that the lug nuts were put on so tight my Impact tool could not loosen the lug nuts, and I had to use a Breaker bar and a hydraulic Jack to bust them loose.
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November 2023 by Sharethylove (Josiah)
9/10 Will be continuing to use them!Firstly $60 for an oil change is a good competitive price!!They went the extra mile and clean my fiancé car!Took a few hours but since we have more than 1 vehicle not a problem anyways!Can see how that would bother someone who only has 1 car
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October 2023 by Deena M.
When I first moved to Flagstaff, this was the first place that I went to for my car's care. After a couple of years, I decided to switch mechanics. It became an inconvenience to bring my car here for a couple of reasons. The first reason is that every time I made an appointment in the early morning for an oil change, I didn't get my car back until the end of the day. It's very inconvenient because I work with a courier company that calls me at random times to deliver supplies and it's not something that I can afford to miss. They don't seem to stick with their appointments, which is frustrating. If changing the oil in my car was allowed where I live, I'd just do it myself. The second reason is that I question whether or not they have been honest with me about the repairs on my car. They have replaced a few things in my car over the time I was seeing them. I trusted them with what they told me and I thought that I was doing what was best for my car, until they told me about a couple of other parts that "need to be replaced soon, due to leaking oil". I started seeing someone else for the oil changes and I asked them to check out the leaks during those changes. Two mechanics from two different shops told me that they didn't find any leaks. That also wasn't the first time I got an opinion from another place just to find out that what I was originally told wasn't true. I switched mechanics after that. I put many miles on my car each month, so it has to see a mechanic more often than others for maintenance. I need to be sure that I can trust the person that works on my car. Being a courier is expensive enough.
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October 2023 by Tayla Wheeler
Heath's Auto Service is amazing! Very professional, accommodating to busy schedules, and exceptional service. Jeff was my main point of contact, and he took the time to explain the issues my car was having and the solutions to make it better! He also honored an old coupon that I had used in a past visit, which I was SO grateful for. All in all, this place rocks!Services: General repairs & maintenance
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September 2023 by LegitMulePacker
I'm a fairly mechanical savvy person. I normally do all my own mechanic work. I took my wife's 2017 silverado in only because I'm about to deploy overseas and wanted to spend time with family instead of working on the truck. I also still had a good factory extended warranty that I thought I might as well use. The truck had a steering problem and I had a general idea of the work it needed done. I took it into Heaths and they had the vehicle for roughly a week, put a new part in and told me the steering issues were taken care of,what my warranty would pay and what I needed to pay out of pocket. I felt the numbers I was given by the shop seemed a little off but my wife needed her truck So I paid it and drove the truck home. Upon driving it had the EXACT same issue as before. (Upon making a left turn the wheel will not return to center). So I took it back to them. And they do an evaluation and try to tell me it now has a new problem and needs another part replacement. It's fairly obvious as the symptoms never went away that the first time it was at the shop it needed multiple parts of the steering electronic system replaced. However they only changed one and told me it was all good. They sent documentation to the extended warranty company. The prices they quoted the company were lower than the price the folks at the desk at Heaths told me that they Quoted them for. They furthermore elected that I pay them more for an issue they said they fixed the first time. The truck was only driven from their shop to my house then right back to the shop. So it wasn't fixed from the get go. Heaths has reminded me again why I typically do the majority of my own mechanic work. I ordered the new part and will do it myself. I also noticed the paperwork they submitted to my extended warranty noted different parts that needed replacement than that which they told me. Fairly obvious to me that they expected me to just pay them and ask no questions. I'm sure if you are that kinda person you can leave a good review. I wish I could leave a good review as I really want to support local businesses but I feel as if I was almost cheated and was able to catch it myself.
