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April 2023 by DemonNix Loud and proud
Javier and Fernando are awesome! They came to install the carpet and tile. Super friendly, customer service was on point! Work quality 100%. The lady I talked to in the show room 100%. By far the best experience in flagstaff. I went to every flooring place here. Best price. Best customer experience! I just want to thank them! I highly recommend this place! 10 out of 10!
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March 2022 by Harrison Norman
A great group to work with - from help picking out the best flooring type for our needs (Pam) to a smooth and pleasant install (Paul). They were also flexible with my hectic schedule.
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December 2021 by Lynn Benson Martin
Working with Highlands Floor Coverings, specifically Hannah Lehr and our installation technician, Zack...We are incredibly pleased with the entire process of working with them for our first-floor installation of vinyl floor covering. We have an older home that has been transformed! We are very pleased with the quality workmanship.We look forward to referring others to this local business and additional work planned in our home. Once the entire project is complete, I look forward to uploading before and after photos!
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November 2021 by Sue Schumacher
While I now have carpet in my house that I am happy with (thus two stars) it has been 5 months since our first contact with Highlands. The experience has not been positive and I will not plan to give them more of our business. Hannah was our sales person, she over-promised and underperformed. I am still unable to decipher what we actually paid for, what she ordered and how she figured out our deposit and final payment. We spent over $8000 on carpet for our new house and feel we were fleeced. Throughout our experience, we received some positive customer service (the owner and install manager came out very quickly once alerted to inspect 4 different areas of concern and acknowledged the sales person's numerous oversites and lack of customer service as well as some issues with the seams.) However their promised follow through was lacking. I had to call them over a month later to ask when the fixer-installer would be coming. The install manager said he forgot (he may have "apologized" but it felt like I was the one bothering him) and he had someone out the next morning. This is supposed to be the "best" place in town! The sales person, the owner and the install manager know we are interested in additional flooring -- they were all at our house and I outlined additional projects--and despite this, they could not manage to provide a clear itemized bill for the first job, follow through on having the fixer-installer come, or sincerely acknowledge dropping the ball. "The customer comes first," was what the owner told me when he came to inspect the ill-fitted seams. Hmmm, I am not so sure for this company. I typically do not leave reviews like this but I want others to know about our experience in order to hopefully not have something similar happen to them.
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September 2021 by Jess Newton
Highlands Floor Covering was amazing! The carpet throughout our new house had to be replaced quickly due to smoke damage. Hannah especially was very helpful: she gave great design advice, called the carpet rep to get a discount, kept things on track, and kept us informed during the process. The installers were also very knowledgeable and professional! Thank you for doing so much - we love our new carpet!
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August 2021 by Gary Melvin
10 days to get carpet in and two months before installation with installation date not as promised. In store help with choosing carpet poor.
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July 2021 by Michelle B.
Pam was very responsive and did everything she could to fit us in her busy schedule. Great to have face to face service.
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July 2021 by Tina Caskey
Pam Neises at Highlands Floor Coverings is simply amazing. She works hard to make sure our floor needs are met. The carpet was installed perfectly (on 2 different homes!) and the laminate flooring was also installed well. The workers are courteous, on time, and professional. I highly recommend Pam and Highlands Floor Coverings for your flooring needs.
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March 2021 by Mike F.
We have used and currently use Highlands on multiple projects, and some much more complicated than others. Pam, Mike and Steve did a great job for us on the last job and see sample pictures of other projects they helped us with. If you have a quote they are good about sticking to the estimated price. Keep in mind that changes always cost more than the initial estimate. You won't go wrong using this company. We uploaded to show their work, but none of the 8 pictures loaded into Yelp, probably too large of a file Mike Furr
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January 2021 by Patty G.
Mark and his staff are the best. They make great suggestions based on your needs and budget. They also are willing to work with your schedule. They redid the flooring in our office building and were willing to work nights and weekends so our tenants and clients would not be inconvenienced. We use them for all our personal properties as well as those we manage professionally. They do quality work at a fair price!
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June 2020 by Cheryl Chischillie
Very friendly & helpful.
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June 2020 by Manny R.
Highlands Floor charged me for work done to my rental property without asking permission to do the work and without disclosing a price for the work. I called and complained and they said that the Real Estate Broker had said that it was okay to do work, I told them that I was paying for the work and not the Real Estate Broker. Real Estate Broker told me that Highlands didn't disclose the price to do the work.
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January 2020 by Ronald Talbott
The folks at Highlands are very knowledgeable and there is very good customer service.
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December 2019 by Ralph LeFevre
They did an excellent job installing a tile shower surround for us. They arrived on time, worked professionally and had a great outcome.
