Home Improvements in Flagstaff, AZ

“Well stocked store
Hadn't been in one in years
years
Clerk was friendly, the only person we saw
saw
We saw a turkey fry and oil. Asked where filters were for straining that oil.
Was sent to an isle that didn't have any filters.
Asked again and looked around the fryer and was sent to a different retail store.

Odd to sell something you aren't going to stock essentials for
for
Found seed displays basically empty (sold out or didn't stock yet, who knows)

Would go back bit a bit disappointed they didn't have the filters but sold the fryer”

“Tiffany is a good example of what customer service is all about. I was telling my son we should have wrapped the Select Pine boards we bought so they didn’t bounce around and get messed up on our hour long with dirt road drive home. And coming from her break Tiffany heard us talking and offered a solution. That was more help than I received while shopping inside. She did not have to do that. She wasn’t even clocked back in yet. ??????”

“It's Flagstaff so if you need a "special part" expect them to offer to order it for you but you are honestly better off ordering it yourself and it will arrive sooner. And by comparison, nothing like Phoenix persay as far as assistance goes, and that's in general across the board. In comparison to the other Flagstaff location here's what I've noticed:
This location has much worse correspondence with customers and if you need help you will have to wander around to locate someone to locate someone else which can take 45 min. Where as the other location staffs more college kids but you are much more likely for someone to ask you if you need help. And believe it or not the college kids assisting you do actually know whatever section or job that's been assigned to them. Not to mention they are much faster at the other location. Now this location seems to be a bit bigger and may have more inventory but I only think that matters if you're just window shopping. Lol
This last time I went I waited over an hour for someone to walk by and ask if I needed help, meanwhile I was on my phone reading information about the product I needed...let me state that it was obvious I needed assistance because I talk out loud, such as "What?! That makes no sense. So then none of these would work.." so you get the point... the employees basically wait for you to run them down and if you do then you exist... if you don't jump in front of them and demand help....forget it.”