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November 2023 by Lara Hernandez
I am always very pleased with the immediate attention and customer service I receive at Hurst Firestone. I ended up with a dead battery and they took care of my car as soon as it was towed to their property, had an estimate for me and was able to provide me with a new battery after dropping off the vehicle. They always respond quickly! I was also provided with the NAPA battery that I had requested as I know of the high standards and quality of NAPA products which is important for my vehicle maintenance! I take my vehicle to Hurst Firestone specifically because they supply their vehicles with NAPA products. Two great businesses in one location to take care of my car needs. Thank you, Hurst Firestone for your attentiveness, detail, products, quality and customer service you always provide!Services: Auto battery replacement
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October 2023 by Tina Wells
I had my tires mounted and balanced at Hurst. The weights were falling off so I returned to the store. The man said they wouldn't do that kind of shoty work and basically called me a liar. Then told me he wasn't talking to me. I will never go back and the claim to be Christian.Update: wow your response is showing your true colors. I will bring by the receipt that you did not even ask me for during that conversation. You automatically said you would not have done that kind of work and would not even look up the car in your system. Very poor customer service.Service: Tires
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October 2023 by Alternate Delegate HDR
I called in the middle of the day asking them to look at something dragging from the front undercarriage. They told me to come right over but there would be a bit of a wait. I agreed to wait. I settled into the waiting room, expecting hours. I had not gotten but a few pages into my book when they handed me back my pages, told me that a few screws had been replaced, and thanked me for stopping by. No charge. How wonderful the whole experience was!Service: General repairs & maintenance
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October 2023 by Dennis Connelly
They got us in right away as we were on vacation with a dead battery, but $300 for a new battery with installation is too high imo. Also, almost $10 to use your credit card in ridiculous.*I did NOT use my CC.
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August 2023 by David
We had a car breakdown with a rental car from Alamo, a razor blade was stuck in our tire. Hurst Firestone and the staff saved our vacation, many thanks to the nice employee with the red shirt at the counter and the mechanic with the cool beard. We were on site at 8am and were able to leave about an hour later. A thousand thanks, we can definitely recommend the car repair shop.
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August 2023 by Ronn Roman
I’ve been going to see Bob and his team for many years. I’m 60 years old and in all of my years of owning a vehicle, the most valuable thing you could ever wish for is a great mechanic and auto care center. I just can’t emphasize enough the importance of having a shop that you can trust will be fair and honest.Even though I’m mechanically inclined, todays vehicles are so sophisticated and unless you have all the equipment, you’re at the mercy of using a mechanic. To me this is just priceless, thank you Bob Hurst!Services: Carburetor cleaning
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August 2023 by YouCanCallMeSusie
You just simply cannot do business with better people than at this Firestone dealership. Hurst Firestone goes above and beyond and 100% knows what they are doing. Very confident people all throughout the business.
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August 2023 by Dennis Crowley
There is NO place like Hurst Firestone and there is no one else that I want working on my vehicles.I can't recommend them highly enough to anyone else.Services: Tires
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July 2023 by Keith Thomas
I've been doing business with thisestablishment since 2007. Theirintegrity and work ethic is secondto none. When the job is done,they stand behind their product and work and willing to put it inwriting on the final invoice. I donot experience this at dealershipservice centers. It's calledConfidence!! I gave the above afour star cause no one's perfect.Service: Auto engine diagnostic
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June 2023 by Art Alves
a very busy place.but Very friendly. But One employee look like he was more interested in his lunch and ignore me then asking if I needed help
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March 2023 by Rok J.
Gonna give the Hurst gang five stars for being very expeditious replacing water pump when mine went out. Got towed to their shop mid afternoon one day & hit the road by noon the next day with repairs in place at a price slightly lower than I'd anticipated. Staff was solidly professional in taking care of business. I'd gladly use their repair capabilities again, though I'm hoping I won't have to.
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February 2023 by Jonathan Blakeney
I have a story about how they helped us that's simply too long to record here. Suffice it to say they are helpful, honest, and fair. If we lived around here, this would be the only mechanic I'd use.
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February 2023 by Nathan Gordon
Bob and the firestone crew are great! Iv been taking our vehicles there for years. Oil changes, alignments and tons of other misc services!Highly recommend this shop
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November 2022 by chas smith
Anthony at the front desk is Awesome. They go the extra mile to be sure everything is right with your vehicle before you leave.
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October 2022 by Chicone Kootsvayouma
Open, friendly, and honest. Work was completed sooner than I expected. I was glad to see the service technician take my car out for a drive before turning it back over to me. I don't see that often and it's a sign of someone who would rather catch a maintenance issue first before letting the customer find it afterwards. I had a few questions about vehicle upkeep and the technicians took the time to share D.I.Y. knowledge with me rather than sell me on service. Also, they offer Veterans discount.Services: Brake service & repair