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March 2024 by Santana Hernandez
Went through Jackson Associates for my roommates and myself and WOW!!! What a wonderful team had wonderful help and had wonderful service would recommend anyone to go and deal with this amazing team!
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March 2024 by Cameron Torres
Me and my roommates in late summer early fall of 2023 we got into a town house for rent and Jackson Associates did everything they can in our power to get into this place for an affordable price and was willing to fix or replace anything that needed it. Jackson Associates has been nothing but kind, gracious and understanding to me and my roommates so definitely give them a call
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December 2023 by Megan A.
These people hold your deposit until you submit a nice review then come for you for $50 over a small discoloration on a white towel. Meanwhile the add claims two parking spaces. Only one tiny space upon arrival, door opening into a bush. Truly pathetic. Just feel really taken.
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February 2023 by Tina Reeser
We hired John Clemons (aka JB) from Jackson Associates to manage a property on AirBnb for us. He was great before we signed the contact, charming and responsive, but the minute we signed the contract with him, everything changed. He racked up over $5k worth of expenses without giving us any heads up. He wouldn't return phone calls, or emails. It typically took weeks at a time to get a response from him. He continued to rent the property out after we had terminated our contact with him. This guy is not an honest guy. Stay away.
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June 2022 by C K
DO NOT RENT HERE! EVIL PEOPLE.These people will take you for every last dollar you have. After they DOUBLED our rent while offering no improvements, they took our entire deposit even after we left our apartment spotless and sent us a bill for extra services because taking our entire security deposit just wasn't enough for them. Take your business to anyone else, as these people will gouge you with fees and whatever else they can think of to make an extra buck off of you. The property manager John Austin is the most unprofessional person I have ever worked with and he was extremely rude and condescending.
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May 2021 by Kara Cox
I’ve never written a bad review. Extremely disappointed. Loads of extra fees attached to a already pricey property....Was gonna be a well needed get away in the midst of COVID crazy (I’m a medical provider)...chose Arizona due to low numbers then had to cancel due to sudden increase in cases and travel restrictions...and although we did the leg work to find people to take over 7 of our 8 nights...we still were only able to squeeze them for about half a refund. They wouldn’t even send explanation of what money they kept and why (they kept a few thousand dollars...not a small amount of money). The property managers do not answer phones...you must communicate by emails. I’ve since looked at other reviews and I completely wish I’d looked at these before I ever booked. Buyer beware! This not a company who has earned any future business from us (frequent vrbo vacationers).
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May 2021 by Cavan Cox
BEWARE. This property management company does NOT have a cancellation policy. Our 9 day July trip to Flagstaff had to be cancelled due to State issued travel/quarantine restrictions because of COVID-19. After multiple phone calls, voicemail messages and emails we finally received a return email from Guest Services. Initially they refused to honor our cancellation request and stated all funds would be kept. After literally begging Jackson Associates to cancel our trip and relist the property they finally agreed to cancel our reservation. To accomplish this, we had to advise the property management company that there were no similar houses available during the time we had booked. We literally had to convince them to relist the property. Within a few days of having the property re-listed on VRBO, 7 of the 8 nights we initially reserved were booked (per VRBO availability calendar). The rates were actually higher than what we initially paid. However, Jackson and Associates is unwilling to provide us a reasonable refund. The experience we have had with Jackson Associates/ Flagstaff Vacation Rentals has been horrible. I have never dealt with a company with such a low level of customer service, ethics and morals. My advice to you is to stay far away from any property managed by Jackson Associates, Flagstaff Vacation Rentals, or Sedonagetaways.
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July 2020 by Cavan C.
BEWARE. This property management company does NOT have a cancellation policy. Our 9 day July trip to Flagstaff had to be cancelled due to State issued travel/quarantine restrictions because of COVID-19. After multiple phone calls, voicemail messages and emails we finally received a return email from Guest Services. Initially they refused to honor our cancellation request and stated all funds would be kept. After literally begging Jackson Associates to cancel our trip and relist the property they finally agreed to cancel our reservation. To accomplish this, we had to advise the property management company that there were no similar houses available during the time we had booked. We literally had to convince them to relist the property. Within a few days of having the property relisted on VRBO, 7 of the 8 nights we initially reserved were booked (per VRBO availability calendar). The rates listed were actually higher than what we initially paid. However, Jackson and Associates is unwilling to provide us a reasonable refund. The experience we have had with Jackson Associates/ Flagstaff Vacation Rentals has been horrible. I have never dealt with a company with such a low level of customer service, ethics and morals. My advice to you is to stay far away from any property managed by Jackson Associates, Flagstaff Vacation Rentals, or Sedonagetaways.
