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January 2024 by Ziad Mustafa
Lydia was great , very friendly and understood exactly what I needed ?
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July 2023 by Sam Grierson
The gentleman at the cut counter was great, I think his name was Anthony, he helped me find the exact camo fabric I've been looking for for ages! Very professional and respectful. And the young man (Finn i think) at checkout was an absolute delight to talk to, they were both excellent employees. I just wish you had more flannel stock.
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June 2023 by Red Cliff
Not to complain but a sort of strange experience. ANOTHONY was helping me cut some by the yard foam. He first told me there was no 3" foam, so I would have to get 4". Then he went off to help another customer, getting 2" foam pieces down from a high shelf. While up there, he saw 3" foam, and with me and the other customer standing right there, he offers them the 3" foam, JUST IN CASE they wanted it, even though I had asked for it before and the other customer never asked for it. So that was weird, and I took the 3" foam. Then I go to have it cut and he is going to draw the line with marker and I said please dont, he started drawing anyway, saying he had to use a marker. Luckily I was able to pull it away from him before he made more than a dot. Strange to be defiant for no reason, wanting to mark up something I was going to be buying. I had also asked him to show me the measurements before cutting and he was just going on ahead with mapping it out without telling me what he was doing first, weird. He told me the price and I decided not to get it because it was so expensive. I heard him telling other customers about coupons so I assumed there was none for what I was getting it else he would tell me too right? I left. I looked online for coupons and found one specifically for what I was getting. I went back in and showed the cashier who was very friendly and said yes of course we would honor that coupon. Then I go back to see Anthony to cut it. This time he lets me mark the cut line with tape. He asks me exactly what coupon I found and I told him. After cutting it, he goes up to the cashier, talks to her and then walks away. When I get to the cashier she tells me oh they aren't supposed to honor online coupons but she'll do it this time since she already said yes. I asked what changed, she said corporate changed something and she had been mistaken before. So Anthony had gone out of his way just to tell her not to honor the coupon. All of this and zero friendliness from him the whole time, a weird vibe. Watch out for ANTHONY!
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November 2022 by Crystal P.
Joann is a huge corporation and you really can't expect small business customer service. If you're an independent shopper this place is just fine. I sew, knit and craft in general so I find myself here every other month or so. Store always has a clean appearance and I love that you can often use multiple coupons at once from the app. Typically I save more than I spend. It's also hardly ever busy when I go because I choose off peak times like weekday evenings or early on the weekends. Never had to wait long to check out or cut fabric.
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October 2022 by Believer 9698
Great sales today. Staff friendly and helpful
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September 2022 by kelsey bremer
Employees aloof and not helpful. It's almost like they do it on purpose to encourage their online presence. Don't worry guys, happy to do all my shopping online so you don't have to have that job anymore.
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September 2022 by J M
Wonderful store with lots of selection. The employees don't run on auto pilot here
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July 2022 by Michael Egerman
Typical of all Joann stores. Good location in Flagstaff.
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June 2022 by Mary Ratliff
Nice store, had what I needed, but went next door to Michael's and could have purchased my same items for a lot less! Tip, check out Michael's first!
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June 2022 by Alex Jacobs
It had a leather needle. Not a good one, but one. People were nice.
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June 2022 by Leslie Hollingsworth
I like using the app and.picking up my order.
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April 2022 by Michael Daugherty
The people working here know where everything is. They also go out of their way to make sure you get any coupons or discounts that are offered at the time.
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January 2022 by D Menadue
I picked up a few holiday items. A week before Christmas and already reduced 50%. Some good finds still.
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December 2021 by Brenna Vanderheyden
The staff here are always knowledgeable and super nice! Our favorite craft store in town!
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November 2021 by Ron Berry
Low stock compared to the past, but awesome staff and still had everything I wanted and more. Just wish block foam wasn't so darn expensive.
