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February 2024 by Patrick Florey
Nothing short of an excellent experience with this shop. In a community that is severely lacking in skilled tradesman in all areas we are lucky to have an honest locally owned transmission specialist like this in town! As a small local business owner myself, im extremely greatful for their knowledge, skills, and communication through my dealings with them in getting my car fixed. The office staff is polite, informative, and professional, the techs are knowledgeable and efficient at what they do, and my car was in good hands from the minute I dropped it off. Id recomend them to anybody in a heartbeat!
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November 2023 by Mike Mckissack
Mike and the team are great! I send him all my people. He takes care of me and his prices are reasonable. They’ve got a tow truck it two, too. Highly recommend!Service: General repairs & maintenance
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November 2023 by zane zway
This is a TERRIBLE shop. Went in with transmission problems. Came out several days later with a transmission that overheated and blew up later that night leaving me stranded hours from home. Trans fluid everywhere. It wasn’t even reinstalled correctly when my local shop had a look at it. Sage and Michael (owners) refused to take any responsibility and they kept my $1500. Avoid this shop like the plague. Save yourself.Service: Transmission
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November 2023 by Stxr 3.
Very nice team here, they are knowledgeable and down to earth. Wont overcharge you for anything that you don't need. We hit some debris on the highway and they let us know we were good to make it to our destination and checked us out and didn't charge us anything would highly recommend.
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October 2023 by Adrian D.
Took three days and $90 to misdiagnose the problem. Luckily I didn't get the parts and the work done.
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August 2023 by JD Drinen
Destroyed my sister's vehicle while it was in their possession to have transmission evaluated. Owners took no responsibility, blamed it on an employee and made my sister deal with the employee's insurance rather than making it right through their own insurance. Do not go here.
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August 2023 by Daniel Cole
I took my car in because it was acting a little funny the way it was shifting. After two days of not working on it and not calling me to tell me what was going on, I called them to tell them that I was going on vacation for a week and half. I told them that they could do a transmission service if necessary. I also dropped off a new O2 sensor that I had ordered and received after I dropped the car off. I told them they could install it if they needed to in order to diagnose the transmission. I went on vacation. I didn’t hear anything back from them. I got back late, went to meetings all day and called them to see what was going on with my car. This was 2 weeks after dropping my car off. They transferred me to the mechanic(the person answering didn’t want to tell me) who told me that they had smashed my car but that they were going to fix it. I couldn’t believe that they hadn’t called me to let me know this, or that they were “fixing” my car without notifying me first. The next day my wife and I went in to see what was going on. Our car was smashed pretty good. There was a fair amount of body damage as well as damage to the fans and coolers. They had the front end of the car removed with parts all over the ground and had started to replace the fans, radiator and coolers before doing the body work. As you can imagine I wasn’t very happy that they hadn’t notified me and started to do repair work on my car outside of transmission work. I think that considering the situation, I kept my cool a lot more than most people would have. Their story about this all seemed fishy and it looked like they were just trying to cover it up without me finding out. We waited for the owners(Sage and Michael Faul) to come in. They came in and were very confrontational about the whole thing. They didn’t introduce themselves as the owners or say that they would take care of it. I don’t think that they even apologized for it. It wasn’t their fault since their employee did it. They blamed us that we were going to ruin the mechanic’s (18 year old who hit my car) life. I wasn’t happy that they started to fix my car before getting an estimate and they were upset that this poor kid spent his own money to buy new parts for my car that I didn’t approve of. As it turned out the mechanics dad’s insurance did cover it and the insurance company ended up totaling the car. This was after giving me the runaround because the story given to the insurance company didn’t match what they had told me. Michael said that it was his executive decision to not call me and to start repairs on my car. They also told me that they replaced my O2 sensor cleared some codes and that there was nothing wrong with my transmission. I have no idea if they really even evaluated my transmission or did anything to it. Accidents happen and I’m not upset about that. I’m very upset about the way they handled this situation. Sage told us that if we got the car fixed (this was before it was totaled) to not bring it back to them to work on the transmission. They are not good people and I will not be doing business with them or recommending others do business with them. They also own Flagstaff Mobile Mechanic and Northern Arizona Towing Services LLC.
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August 2023 by Jessica Ledbetter
Brought my truck here for new motor and transmission. Took 5 months. Truck wouldn’t start when I came to pick it up. They jumped it and I made it home but third gear felt strange. I discovered they “fixed” my detent cable with bailing wire. When I called to talk to them about it the owner refused to talk to me, told his assistant to tell me they took it to Nationwide to fix it. I called Nationwide and they said when FTS brought the truck to them none of the vacuum lines were attached properly so they fixed them, and the bailing wire was only supposed to be a temporary fix. FTS did not tell me about the bailing wire. I have had my truck back for about 2 days. It is stalling, dying, leaking, gutless, and the drivers window no longer works. 5 months and $9,000 later with NO accountability from the shop. The owner will not talk to me. Extremely disappointed, I love my truck.
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August 2023 by Dawson .M
Best transmission shop in town and all of the techs know their stuff, they do great work!! Very thankful for this shopService: Transmission
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August 2023 by Daniel C.
I took my car in because it was acting a little funny the way it was shifting. After two days of not working on it and not calling me to tell me what was going on, I called them to tell them that I was going on vacation for a week and half. I told them that they could do a transmission service if necessary. I also dropped off a new O2 sensor that I had ordered and received after I dropped the car off. I told them they could install it if they needed to in order to diagnose the transmission. I went on vacation. I didn't hear anything back from them. I got back late, went to meetings all day and called them to see what was going on with my car. This was 2 weeks after dropping my car off. They transferred me to the mechanic(the person answering didn't want to tell me) who told me that they had smashed my car but that they were going to fix it. I couldn't believe that they hadn't called me to let me know this, or that they were "fixing" my car without notifying me first. The next day my wife and I went in to see what was going on. Our car was smashed pretty good. There was a fair amount of body damage as well as damage to the fans and coolers. They had the front end of the car removed with parts all over the ground and had started to replace the fans, radiator and coolers before doing the body work. As you can imagine I wasn't very happy that they hadn't notified me and started to do repair work on my car outside of transmission work. I think that considering the situation, I kept my cool a lot more than most people would have. Their story about this all seemed fishy and it looked like they were just trying to cover it up without me finding out. We waited for the owners(Sage and Michael Faul) to come in. They came in and were very confrontational about the whole thing. They didn't introduce themselves as the owners or say that they would take care of it. I don't think that they even apologized for it. It wasn't their fault since their employee did it. They blamed us that we were going to ruin the mechanic's (18 year old who hit my car) life. I wasn't happy that they started to fix my car before getting an estimate and they were upset that this poor kid spent his own money to buy new parts for my car that I didn't approve of. As it turned out the mechanics dad's insurance did cover it and the insurance company ended up totaling the car. This was after giving me the runaround because the story given to the insurance company didn't match what they had told me. Michael said that it was his executive decision to not call me and to start repairs on my car. They also told me that they replaced my O2 sensor cleared some codes and that there was nothing wrong with my transmission. I have no idea if they really even evaluated my transmission or did anything to it. Accidents happen and I'm not upset about that. I'm very upset about the way they handled this situation. Sage told us that if we got the car fixed (this was before it was totaled) to not bring it back to them to work on the transmission. They are not good people and I will not be doing business with them or recommending others do business with them. They also own Flagstaff Mobile Mechanic and Northern Arizona Towing Services LLC. Several of the 5 star reviews here are for the previous owners.
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August 2023 by JD D.
They destroyed my sisters vehicle while it was in their possession for transmission repair estimate. The owners did not take responsibilty, blamed it on an employee and made my sister deal with the employee's insurance rather than making it right themselves. They had the gall to tell her to take it elsewhere for transmission repair after damaging vehicle so nad that it jad to be totalled. Did not report to Flagstaff PD or to their own insurance. DO NOT GO HERE!
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July 2023 by M Beck
What a fantastic group of people that run this shop! I came in on a Saturday at around 3pm from out of town on camping trip. My truck was giving me warning lights and transmission shifting issues and I needed to get home while my camper was in the mountains still. Even though it was late in the day and they were booked solid until Tuesday, they jumped right in and got my truck sorted out so I could make it home safe and sound 200 miles. I just got home, thank you for the work and capable mechanics! If my truck needs more work, I'll be traveling the 200 miles back to have them do it! Thank you guys, you're the best!
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June 2023 by L Palmer
Employees should make sure they've disconnected a call before bashing a potential customer who happens to still be on the line. I'm driving across the country and needed a quote for their services on my transmission. Although I was taken aback on the answer, I was in no way rude or disrepectful, in fact, I was very polite. I won't repeat what she said when she THOUGHT she hung up but i was more shocked over that than what I was over their prices! They have good reviews but they lost out on $300-$400 with this caller! SMH!
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May 2023 by Dennis Begay
I don't recommend this business!!My estimate was 2,494.79. But when I went to pick up the vehicle I was told it was 3,755.23 for that amount the problem was never fixed.. Feel like I was overpriced!To make things worst they overfill the transmission.Services: Transmission
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April 2023 by Leah T.
Very helpful. We thought our car was totaled but she lives! Friendly staff really took care of us and we are very appreciative. Definitely recommend!