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November 2023 by Leah S.
Horrible sales team, they could not answer simple questions about vehicles we were interested in purchasing
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October 2023 by The Warpo show
Alex, Kevin, and the service team at Flagstaff Mercedes are the best! I recently had hit a large rock on the freeway and caused a few thousand dollars worth of damage to my SLK 350. The crew went above and beyond to take care of my car. It runs smooth and better than ever. Thank you big time to Mercedes of Flagstaff!
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October 2023 by Wendy Gunn
Alex in the service department was extremely helpful! He went out of his way to make sure my car was fixed.
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August 2023 by Aldan C.
Well s**** should have read reviews before hand ... totally got hosed. 800$ in labor for 2 hour job MAX.Ignition and spark plugs was all that was done & they charged double the amount of the parts needed in labor + broke a coolant tank and had ME pay for it .. totally bummed out . Avoid this shop if possible . Sucks
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July 2023 by Brock L.
Do not bring your vehicle here for service. Pricing is 50-100% over standard Mercedes shop pricing. I was quoted $630 for a standard service that Arrowhead Mercedes down in Phoenix did for $320. This dealership also lies and will tell you that you need services you do not. Service guy also had no idea about my vehicle and tried to pretend he did. I will not be bringing my vehicle back here.
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July 2023 by Ashiihashkii Clauschee
Absolutely amazing service for my Sprinter. We broke down outside of Holbrook, Arizona. The tow truck driver recommended this dealership to fix our issue. He was right. Within hours, they were able to diagnose and fix our van. They actually had the needed parts in-stock! They went above and beyond a normal dealership service center. I'm definitely coming back. Thank you. Your team was very kind and considerate. Our family vacation was saved!
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May 2023 by Jayson McIntyre
I am writing as I feel it is a disservice if I do not.This is my only bad review on google, including a review of Mercedes of Arrowhead, as I feel any bad experience could be a one-off.This one is a major one though … and my concern of their lack of accountability prompts this review..:.As my check engine light came on, I went to go service it at ‘Flagstaff Mercedes’.I was told I ran out of DEF fluid and it was a major problem.Even though I have, without any doubt, maintained DEF levels consistently, I was told they would refill it at my expense. So, instead of that I provided my own DEF fluid, after which they did not use any, as they said it was fine.They found something else wrong, and replaced something under warranty.This was interesting, and I drove away only to have the ‘check engine’ light come on again.I called, and they told me to come back (I live in Sedona) … so I did.They kept it overnight … and could not find anything wrong … I drove away and check engine light came on … they told me to come back in.When I was driving on the 40 freeway, the vehicle seized up while I was driving, and subsequently went off the road and rolled three times.I am fine physically but vehicle is crushed in on all sides.This is an abridged version of the faulty experiences, with more details being left out to create an allowance of this being an easier read.The dealership has said directly they will not offer any suggestion of responsibility and I feel if I went to ANY other Mercedes service department, I would still have the vehicle and would not have experienced this incredulous accident.There is a photo attached … though one is unable to tell, this was a high topIt is my desire that any response from Flagstaff Mercedes does not attempt to shame me, as this would be in alignment with my experience there.
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May 2023 by Sean Reuter
Most pleasant dealer experience I’ve had! Brought my sprinter van in on a Monday morning, no appointment as I was on a road trip and it was last minute. I was having an issue with the transmission. I met with Ling & Connor and the two of them were great. I sat down, asked 5-6 questions and Connor had an answer for and helped me through each of them. He told me they could squeeze me in even though they had 40+ cars to do service on.They did just that, fixed everything I needed, and I was back on the road with the van in 36 hours.Couldn’t recommend Connor, Ling, and this dealership enough.I wish this was my hometown dealer!-Sean
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May 2023 by Dakota Burford
Left Vegas to head to Sedona for a vacation and ended up with a flat tire and a bent wheel. I drove an hour to the Flagstaff Mercedes and was greeted my a gentlemen named Alex. This guy was the most accommodating service manager I’ve ever encountered. He went through lengths to find us a wheel and get us back home safe and sound. Alex exceeded our expectations and I would highly recommend this dealership. These folks are world class.
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May 2023 by Mojave Rail Fabrication Ltd
I had a wonderful experience with the service department. I was driving from Albuquerque to Las Vegas in my SL600 and my retractable hardtop sprung a hydraulic leak and would not close and I was forced to drive the entire trip with the top down and it was getting cold so in an act of desperation I called the Flagstaff Mercedes dealer that was on the way and they agreed to stay after close of business to repair my car and add fluid. They stayed afterward and waited for me and fixed the car and sent me on my way within a half an hour. Connor the service manager is incredible and very customer service oriented he has a customer for life. Kevin the technician was incredibly talented and skillful very diligent and professional.
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May 2023 by Donna Thomas
Outstanding customer experience. Our salesman has even continued to be of service after our purchase was complete. Would highly recommend Mercedes of Flagstaff.
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May 2023 by Dakota (Luxvoni.Com)
Left Vegas to head to Sedona for a vacation and ended up with a flat tire and a bent wheel. I drove an hour to the Flagstaff Mercedes and was greeted my a gentlemen named Alex. This guy was the most accommodating service manager I’ve ever encountered. He went through lengths to find us a wheel and get us back home safe and sound. Alex exceeded our expectations and I would highly recommend this dealership. These folks are world class.
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April 2023 by knoms760
Colin in the parts department was a great help to get me tires for a car I was stranded with 2 flat tires and they were the only ones with in a 100 mile radius and they were able to get me In and out with no hassel thank you!
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April 2023 by Fred “FRM” Meeske
Can’t say enough about the level of service you will receive at this dealership! I live in Phoenix and was driving home about 30 Mikes outside of Flagstaff. The roads were bad after this winter and I hit a pothole causing an immediate flat. I was unable to get service from anywhere due to it being a Saturday and everything was closed. I located this dealership and called speaking to Ethan in sales, to see if I could get my Benz in for an immediate repair. They were closing and I would arrive well after closing. Not only did they wait for me to arrive but the GM Rich actually drove me brought back Phoenix, he said he was headed my way! I will return to flagstaff to buy my next Mercedes from them! Thank you Ethan and Rich for going above and beyond further demonstrating the Mercedes brand and philosophy?
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April 2023 by Raia
These guys and gal ? in the service department take great care of me and my car. They’re fantastic and do a wonderful job. I’ve been servicing my vehicle here for over 4 years now and am always very happy. Thanks guys!
