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10AM - 6PM
4429 US-89, Flagstaff
Mobile Phones
“Very friendly staff member named Justice.
He really listened to me and worked on getting me the information I needed to reduce my phone bill.
I only gave a 4 because the information ended up being incomplete, and the reduction in cost was not nearly what I was led to believe it would be.
No matter, I felt really well treated.”
“Really good experience here! I have a pretty old iPhone and it wasn’t charging properly, super finicky and felt loose.The man working today said he wanted to try cleaning it out first. I had compacted enough crud in there that it wasn’t allowing the charger to seat properly. He did say the port was a bit loose but told me to take it home and see if I had any issues with it. He told me they could replace it for a really reasonable price if I continue to have issues with it. He didn’t charge me for fixing the issue and now my phone is charging again. Thank you!!”
“Customer service was awesome Greeted when I enter i got help right away by Andrew. Help me alot by making my decision on phone , example everything. Also show me what color phone they had. I honestly enjoy my visit. you will not be disappointed. Awesome job ? ? keep up the amazing job.”
“Came in and got the iPhone 16 pro max and the Samsung galaxy a9 and the wifi device. I was helped by Leo and when I was in there I got to meet the DM ANTHONY who made sure we were treated with great customer service unlike the one we received from the other location that is across town. Me and my wife left there very happy since we knew we got treated with great customer service. I been with t mobile for almost 11 years and I don't think I'll go to another provider since t mobile prices and service are top notch in my eyes and the customer service is also spectacular. Definitely coming back here for my service again.”
“Logan was great to work with. I was greeted as soon as I walked in, and he assisted me right away. His Manager (forgot his name) sat down and went over ways for me to save money, get my new iPhone 16 for free, and Logan then transferred all my stuff from my old phone. The whole team was very pleasant, talkative and professional.”
“So today is my first day with Cricket. I switched from Straight Talk and order the “bring your own phone and number” for $69.99. I paid $70.83 cents after tax. I did this to prepare for my trip abroad to Mexico. Immediately, there were issues transferring my number. So I called straight talk and they quickly provided me with the mystery zip code I never lived in. Then I called cricket back. The call center person worked to resolve the number transfer successfully, but gave me all this false info about my payment not being received, but he could see that everything was in the system so he was planning to help me activate my phone. Then the line cut, because straight talk released my number. I drive to McDonald’s to do wifi calling, and the customer service line was closed. I try to activate it online using the email I received. I received an error message. I start crying. I’m disperse camping in Coconino Forest and I needed a phone for work and safety. So I call this local store 30 minutes before they close, and Justin told me to come in. I rush over there with my cat and dog in tow. I tell him my “short story LONG” and he assures me he’ll fix it. He confirms my account, my payment, and quickly activated my phone. He also informed me my plan came with HBO max that I could watch in the forest in my tent. He was kind, funny, and we had great conversation. The call center about ruined my first day with Cricket, but Justin saved it. His parents messed up naming his brother Jesús, because Justin is a real savior!! A life-savior! Thanks Justin and the cricket team on Cedar in Flagstaff.”
“Jason was very helpful in solving a captcha/browser issue for me on my iphone14. He patiently walked me through the steps to take to solve the problem and what to do if the issue recurs. Thanks very much!”
“Damon was super helpful and knowledgeable. He helped me figure out why my bill went up over 20 dollars in the past 6 months. I appreciate him taking the time to validate my concern and help me identify the problem !”
“Montserrat and Kinverly are always well dressed and have very good hairstyles, presentable, very friendly, charismatic, and bilingual and they make me feel comfortable speaking Spanish. Very good service !!!”
“I've been added to my sons family plan and I went in to close out my old account. The people at verizon have always been pleasant and understanding. The young man asked how he could help and showed me respect without interrupting or complaining. I had been at another service, to get set up on my sons plan, and they were rude and pushy and whiny. It was so nice to be in this verizon, that I wished my sons plan was with them. Thank you verizon for hiring good people.”
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“Honestly can’t stand going into Verizon stores, but this time when I went in it was the best experience because of Miguel! He was so patient and personable. Miguel answered all my questions and I really appreciated his help with my phone!”