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December 2023 by Christi M.
Owner personally assisted and went above and beyond to help my family on Christmas weekend when we were on a road trip. He was very kind and generous. Amazing service and costumer service. Highly recommend. Thank you from our family and Merry Christmas.
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December 2023 by Judson Lothner
This place is great and I was taken great care of. The whole crew on hand Matt,Dawson, Jakob and Robert all helped me locate the appropriate parts and fluids for my 97 4Runner. These guys were funny and provided great customer service. Thank you all.
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December 2023 by Will Ali
Employees are great, owner not so much, does not honor warranties, on defective parts giving to customers. Had to go so far as calling napa corporate, to get a solution to the problem.
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December 2023 by Zach Seberino
Had a very good experience and the staff was all very friendly. Dawson Young was very helpful and we were able to take care of the issue with no problems.
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November 2023 by Christina C.
Always a great experience coming into NAPA. The people who work here know their stuff! I never feel awkward when I walk in, they great you and make you feel like you're part of the family haha! They have everything I need in stock, 99.9% of the time. With how things got backed up with COVID for so long, sometimes some parts are harder to get which is understandable. I highly recommend Napa if you're in their area.
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November 2023 by Rob the Foodie
Fast friendly service and very knowledgeable staff and great inventory
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October 2023 by Raphael C.
The owner is a jerk with a bad attitude. Worst customer service & escorted me out for calling him on his crappy attitude.
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September 2023 by Ray Phillips
Outstanding customer service. We were coming through and we were having trailer problems, I had just had surgery and the owner not only had what we needed but installed the parts for us. Best experience I have ever had with an auto parts store. Super clean restrooms. Good humans.
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September 2023 by Joanne Newsome
Excellent service! Had to replace our battery mid trip. Dawson was friendly and helped replace it quickly. Now we can finish out our trip safely! Thanks Napa Auto and Dawson.
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September 2023 by Jenna B.
This store is so great!! I needed a battery for my car and needed help installing it! Matthew was super helpful and installed the battery super quickly and efficiently!! Will be going here for all of my car needs!
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September 2023 by Kamie Ford
I work for Murphy's Towing in Flagstaff and always have amazing interactions with these guys at work BUT I needed some parts for my personal truck and Gabe was AMAZINGly patient, kind and knowledgeable. I called three separate times lacking information to get the correct shocks and struts and he was patient and understanding each time. Parts were ordered, came quickly - they even CALLED me to let me know my parts were in - :) 5/5 every time with this crew!
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September 2023 by Helmut Prost
Rick did a great job helping me find the right battery and even installed it for me in the parking lot. It was an emergency situation and I'm not sure I would have been able to drive away without it!
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August 2023 by Adam Westlake
Aarin did an amazing job getting us back on the road with our cooling fan relay and antifreeze he took amazing care of us as we were broke down on the side of the road. We would definitely recommend this napa for all your vehicles needs
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June 2023 by Brianna H
Really helpful when finding our kotorhome windshield wopers. We had been hunting down a specific size for a while and they helped us find the ones we needed. Sadly the wrong size was ordered the first time but they fixed it quickly and we were able to get on the road.
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June 2023 by Daisy
Amazing customer service! This store is locally owned. Every time I'm in, they have exactly what I need in stock. Generous and caring. Shop local Flagstaff!!! ❤️
