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February 2024 by Karly Feather
I can always count on Pep Boys for excellent auto service at a fair price. They check for any promos and discounts available before I even ask. They work quickly and are always kind. Love this company!
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February 2024 by Belinda Tracy
:) I have been coming to the same place for service for many years, even before pep boys took over..
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February 2024 by Stephanie Patrick
Negligence and gaslighting.I went for an oil change. I was told everything was good, it was completed, I paid and took my car. I made it about 3 lights when I stopped on a red and heard my car making a strange noise. I immediately turned into the nearest parking lot. As I was, my car locked up, I couldn't turn my wheel, went up on a curb and my car died. I called Pep Boys and said my car broke down after they said I was good to go. JD said okay bring it in and we'll take a look at it, here is a phone number for a tow. I was unable to call that number, got a different one and towed it back. They fixed what they did wrong and then said they wouldn't a) reimburse me for the oil change or b) pay for the tow. This is because and I quote "this kind of thing happens all the time" and "because you didn't use the number we gave you, we won't reimburse you". Then tried to gaslight me by saying that they were clear, that they would only pay for a tow if used by their company (which they distinctly did NOT say at any point until I brought up reimbursement). I will be taking legal action if I cannot resolve this with corporate. I'm lucky I know my car and was able to turn off the road or else I could've caused a wreck or been injured by someone else ramming into me when my wheel locked and my car shut down. This is not okay. I have seen a few reviews talking about trying to take advantage of a woman or college student so please be aware of this before you try to use even their simplest of services. And if they weren't gaslighting me and it truly does happen all the time then definitely do NOT use their services because a simple oil change should not equal a near wreck.
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February 2024 by Michael Callison
Brought my 1993 Ford Econoline van to this Pep Boys 3735 N Kasper Rdin Flagstaff Arizona. I was having some engine trouble. It would die when idling. I waited four days before they got back to me and they told me that the first thing that they needed to do was change my spark plugs. At that point alarm bells and red flags started going off in my head because I knew it wasn't the spark plugs, I told them that they were brand new Motorcraft spark plugs I didn't even have 5000 miles on them at that point. The service advisor told me that if I didn't wanna follow their recommendations I could come pick it up and take it somewhere else. So I told him that's what I was going to do, the next day I came to pick up my vehicle and the service advisor argued with me that I should leave the vehicle and let the work be performed. I told him I didn't want to argue about it. I just wanted to pick my vehicle up and leave, but he continue to argue with me about, why I should leave it and have the work performed. I finally had to become forceful with him and tell him that I did not want to have the work performed I just wanted to take my vehicle and leave.. At that point he said he didn't like my attitude and he said that I could not wait in the lobby for the tow truck to come pick up my vehicle. I had to wait outside, it's 20° above zero outside, I'm 70 years old and he wouldn't let me wait inside the lobby for the tow truck to come get my vehicle. What a nightmare, I couldn't believe this was happening to me!! I asked to use the restroom and he wouldn't let me do that either. I give this Pep Boys in FLAGSTAFF, AZ a 0 star rating.
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February 2024 by Shaina Boyle
I can’t thank the guys at Pep Boys enough for getting my oil leak fixed and diagnosing the other problems with my car! I drive a Chevy HHR and whoever manufactured those cars really made it annoying to want to fix. I highly recommend these guys to anyone who needs repairs!
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February 2024 by Cece Baca
Great service
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February 2024 by Christine Burks
Very good customer service!
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January 2024 by Michael C.
Brought my 1993 Ford Econoline van to this Pep Boys 3735 N Kasper Rd in Flagstaff Arizona. I was having some engine trouble. It would die when idling. I waited four days before they got back to me and they told me that the first thing that they needed to do was change my spark plugs. At that point alarm bells and red flags started going off in my head because I knew it wasn't the spark plugs, I told them that they were brand new Motorcraft spark plugs I didn't even have 5000 miles on them at that point. The service advisor told me that if I didn't wanna follow their recommendations I could come pick it up and take it somewhere else. So I told him that's what I was going to do, the next day I came to pick up my vehicle and the service advisor argued with me that I should leave the vehicle and let the work be performed. I told him I didn't want to argue about it. I just wanted to pick my vehicle up and leave, but he continue to argue with me about, why I should leave it and have the work performed. I finally had to become forceful with him and tell him that I did not want to have the work performed I just wanted to take my vehicle and leave.. At that point he said he didn't like my attitude and he said that I could not wait in the lobby for the tow truck to come pick up my vehicle. I had to wait outside, it's 20° above zero outside, I'm 70 years old and he wouldn't let me wait inside the lobby for the tow truck to come get my vehicle. What a nightmare, I couldn't believe this was happening to me!! I asked to use the restroom and he wouldn't let me do that either. I give this Pep Boys in FLAGSTAFF, AZ a 0 star rating.
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December 2023 by Timothy Retter
Turns out my brake squealing was just dirt and moisture. They had me in and out really fast. Friendly, professional, and honest. Will be back in due time.
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December 2023 by Jenna Phelps
This place is in need of customer service skills. Came here for an oil change and wait time is 1 1/2 to 2 hours on a not so busy day. Can't imagine on a busy day.
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December 2023 by Brent LaReaux
Great place to come get the oil changed on the truck.
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December 2023 by kaitlyn gray
I thoroughly enjoy coming here. The customer service is always great. I feel like I’m not judged for bringing my car here when something needs to be fixed. From simple to complex, they are the guys to go to. 10/10P.SCorporate if you see this please fix your website for your appointment portal. It has never worked ANY of the times I’ve gone online to set an appointment. The workers there say they’ve mentioned it to corporate before and their needs go unheard.
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November 2023 by Alexander T.
I had car troubles and spent almost 4 thousands for Devin the manager to hold my vehicle for 6 months. When my vehicle was returned the issue was not fixed and he will not offer a solution. He has provided the single worst customer experience of my life so far. My issue is still not resolved.
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October 2023 by Brian Scott (Aeron Macintyre)
Went to another place for tires. They told me they had the tires. I went in, sat around for an hour and they said they didn't have the tires after all. Called Pep Boys and they had me in and out in 45 minutes. Friendly people and great service.
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October 2023 by David M.
Thanks Devon for getting me in right away and always friendly and make the car repair experience less stressful! I highly recommend pep boys, always fair priced and quality work.
