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January 2024 by Sue H.
We have a military ID and Home Depot use to give a 10% discount....well not on everything. Home Depot is choosing what will and will not be accepted for the discount. Be aware those that have served our country Home Depot is putting the screws to you.
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January 2024 by Brock E.
This is my local HD so I am happy they do so well. Inventory is always good for the things I need, and conveniently located during our home projects. Typically staffed well, and folks are generally pretty happy to help out when needed.
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December 2023 by Agi P.
I walked in to buy a particular type of light bulb and as I was searching, Scott, walked up to us to offer help! So unusual for Home Depot! He was very helpful and thoughtful. I'm leaving this positive review because of him! Thanks Scott!
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November 2023 by Mike S.
The manager Tammy at the east side Home Depot in Flagstaff is awesome! I had an issue with a previously purchased product (12" Ridgid compound miter saw) so I called the store. During the voice recognition automation, I said the word "MANAGER". Surprisingly the store manager Tammy picked up the phone and within minutes with no argument (from myself or Tammy) told me how she was going to correct the problem with my saw (above and beyond all my expectations). I will be making all of my future tool and home improvement purchases from this Home Depot in Flagstaff on the east side on marketplace. Special thanks to Tammy, and all of the staff at this store. P.S. Customer service in retail has dropped off considerably since Covid hit. I'm glad that large corporations are starting to bring it back. Thank you again, Tammy for all your help. Sincerely, Mike
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October 2023 by Joey B.
John in hardware, wen't above and beyond to help me find A certain product. Hm Depot needs more like this..
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December 2022 by Anne M.
Went in today to buy black paint. The girl working the paint counter ignored me while I stood there. She was training another employee. After a couple of minutes she acknowledged me then continued to train to the new guy. Shouldn't you're number one priority be the customer? Shouldn't the number one thing you train another employee to do is to take care of the customer? Anyhow, I don't even want to get into trying to buy black paint from her. I got frustrated and just went right to the other Home Depot. Went to Home Depot on the west side, asked the person working the paint counter for black paint and it was done immediately.
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October 2022 by W. Gail P.
The reason for the five stars is because of the Manager Will and a new employee whose name is Scott. I was in lumber looking for someone to cut a piece of wood. Every time I tried to flag someone down they turned a corner and pretty much put me on ignore. Finally I saw a nice young man with a home depot orange on and he came right over to me with a smile and asked if I needed help. I explained that I had aggressively been looking for help but couldn't find any. At that moment one of Scott's managers walked by and asked him where we could track down someone in lumber to cut the wood. Now Scott had just started so he was just learning the stores ropes. The Manager whose name is Will took the piece of lumber and with a smile said I will go cut it for you wait here please. Now that is customer service. How about having Will and Scott teach the others what the word customer service means. They need a commendation. A new employee with a smile and a willingness to help me and a Manager who will cut a piece of wood for a customer. Now that is customer service and they are the only reason I give five stars, the only reason.
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July 2022 by Alex L.
Tried to online order 84 dollar order and it took out $100 and then told me my order was also declined. Terrible experience and irritating
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March 2022 by NHT
Great help in the electrical dept, employee was very helpful and knew his stuffThen wanted to buy a Milwaukee tool box that was not on the shelf but showed two in stock, 2 employees showed zero initiative in trying to help me , several times have thought the employees in this store are lazy and that was reinforced today
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March 2022 by Armando Chacon
Customer service is awesome
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October 2021 by Randi Z.
Beth in hardware is amazing!!! She took the time to listen and make sure I had everything I needed and figured out everything I might need to get the help I needed
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July 2021 by Lindsay K.
Understaffed with zero sense of urgency. I literally know more than the employees, and that's sad.
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January 2021 by Juanita N A.
Curbside is a joke! Waited 20 min after checking in and nobody came out. Went inside and customer service workers were literally sitting on their asses! That was just today. Went in last week looking for a generator and was told they don't carry generators in the store lol Found them myself near the grills.
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October 2020 by Donna H.
I just bought a 5x8 utility trailer at Home Depot in Kingman. It is exactly what I wanted and it only took maybe 20-30 minutes total. Why drive to Kingman? The service here is absolutely TERRIBLE! After 2 separate trips both taking at least an HOUR out of my time (each time I attempted to buy a trailer), I took Flagstaff HD off of my list. The first time, I was sent all over the store until a nice young man tried to help me. Unfortunately, he didn't know what paperwork had to be filled out or how to find my tow light hook up. I ran out of time and left. The second time, I waited in line for (no exaggeration) 45 minutes while watching 4 or 5 employees work the service desk. They were smiling to each other and grumpy with each customer. They had a complex return (Hot water heater) from a Native woman and they would just wander away to help someone else without even telling her why. So rude to her!!! I watched as she waited patiently for longer then I did. I finally decided I didn't want to give them my business so I told the manager (she was 5th staff) and left. 1 1/2 months after first trying to buy a trailer, I was headed east and decided to drive the extra 60 miles to see if Kingman Home Depot wanted to sell me a trailer. They did!! They knew what paperwork they needed to fill out (as dealers) and quickly rang it up and I was on my way!! I will pay extra to shop elsewhere! Anywhere else!
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May 2020 by Elijah A.
Piss poor performance in leadership = crappy service. It's pretty obvious Home Depot doesn't care about customer service when most of their employees are either over-worked stocking, or are not provided training to help boost customer service skills. They are definitely the Walmart of hardware stores. You will never get the kind of customer service the local hardware store, HomeCo, provides at any Home Depot's in Flagstaff. My wife was just at this Home Depot today and when she asked an associate in the paint area there A SIMPLE QUESTION about if they had Wood Conditioner, the associate tells her she doesn't know what my wife is talking about and states "Home Depot must not recommend doing that because I've never heard of it". She then continued to roll her eyes at my wife and act like my wife was an idiot. My wife, not wanting to deal with her attitude, told the associate to just go away. Then the lady has the nerve to say my wife made her cry to another employee, which causes another Home Depot employee to go over to where my wife was at and start to point at her and say loudly "that's her, that's the lady that made her cry", while other people were standing around in the area. After that episode at Home Depot, my wife decided to go to Home Co instead. Sure enough, she was able to get help with finding Wood Conditioner and was even given some tips on how to apply it, all within a few minutes. Again, the level of customer service at HomeCo is something you'll NEVER get at the Home Depots in Flagstaff, which tells you what the leadership of Home Depot cares about. Honestly, I don't know why in the hell Flagstaff even lets 2 Home Depots operate in town when supposedly the City Council is against large corporations taking over business. If anything they should of had Lowe's come in or worked with HomeCo to get a second store up, instead of having Home Depot put up a second store. If we were located closer to Home Co, we'd just go there all the time. But after today's vast experiences with getting help, we will probably just make the extra 15 min drive to visit HomeCo, instead of Home Depot. Pros here: Low Prices on some items. Cons: Corporate Leadership, Corporate Management, Service, Pet Friendliness, Organization, Cleanliness, Way Understaffed (especially during this pandemic, talk about the corporate leaders getting greedy as flock). Suggestions: Get better leadership starting at the top, at least attempt to provide quality customer service training for employees, hire more people to help stock stuff.
