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October 2023 by Karen Berger
Wonderful customer service! Kept me updated with what was wrong, when the part would be in and when it was fixed. Also explained everything very well so I felt comfortable with what I was paying. Definitely coming back!
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August 2023 by Desert Dweller_808
I have been taking my Subarus here for 15 years, and all I can say is that these guys are THE BEST. Integrity, honesty, and a genuine care for their customers is what Steve, Ben, and the rest of the crew is about... it's been my absolute pleasure to be their customer for all of this time, so grateful for this top-notch shop!
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August 2023 by culhaneboys
HONEST and TRUSTWORTHYHonda said my sons car engine was totaled and if we wanted to replace the engine it would be 7,500 which is more than the car was worth. We took it to R & A and they said it had too much oil in the car, they burned it off and the car is fine!! We are driving it with no problems! We have never experienced such horrendous, unethical service as we did with Honda. We are beyond grateful to R & A for being competent, honest people who do the right thing.
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July 2023 by Tina C.
HONEST and TRUSTWORTHY. Honda said my sons car engine was totaled and if we wanted to replace the engine it would be 7,500 which is more than the car was worth. We took it to R & A and they said it had too much oil in the car, they burned it off and the car is fine!! We are driving it with no problems! We have never experienced such horrendous, unethical service as we did at Honda and we are beyond grateful to R and A for being ethical, good people!
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July 2023 by Fred A. Stone
Car was finished on time, within the estimate and answered my questions without having to look stuff up on the computer. These are the Flagstaff pros for our Prius and Highlander!
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July 2023 by Sierra D.
I highly recommend R & A Import Auto! Steve went out of his way to get my car fixed and back to be before I needed to go on a trip. He was so honest and helpful which seems to be so rare in this industry. Thank you so much!!
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June 2023 by Curt Knight
Real straight shooters, honest pricing, car and other conversation in an art/photo gallery.....with the daily newspaper.
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May 2023 by Paul D.
Great people and a huge help on a family road-trip when our Honda gave us a few issues and the local dealership wasn't any help. Highly recommend!
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May 2023 by Erin Engelmann
I've been taking my Subarus to R&A for the last 10 years. It's great having a local shop that you can trust. They always explain the issues they find and do a great job at a respectable price!
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May 2023 by Maya P
R&A Auto is not an honest business as they claim.My car is 12 years old and was diagnosed at ****** dealership for a torque converter. It also needed a new water radiator. I was not going to fix the car at all and instead buy a new car. Its a 2011 ****** with over 200k miles. I told R&A I would just buy a new vehicle if it needed a lot of repairs as its not worth it. I am also disabled and had to borrow $ for a reliable car or repairs depending.R&A CONvinced me the ****** dealership did not diagnose my car correctly and it did not need a torque converter, yet it stalled at every brake.They said it needed a water radiator and then kept adding one thing after another as months went by with many calls to ***** convincing me it would be cheap and fully fixed and reliable. The ***************** to 7k which was almost what I bought the car for over 6 years ago, which I was not going to do and I finally go pick up my car. ***** pushed the paperwork over and instructs me to sign. Then says it may need a torque converter. I was shocked! And reminded him they told me clearly it did not need the torque converter. I drove home, all highway and no stops barely and super gentle on the brakes so my car would not stall as I was used to that. Then hours later took my car to the store and it stalled repeatedly. I called ***** at R&A right away and complained and he said to bring it in for the torque converter. After months of lying saying the torque converter was not needed. I have ended up bringing it to ****** dealership to fix and paying 9k total on a 12 year old car and it still rattles even with new motor mounts from R&A and 7k worth or repairs there and another 2k at the dealership.I disputed the charges from the auto shop as my car rattles and they lied repeatedly and overcharged for everything. Since **** and banks only look at paperwork and not what was said over many calls I lost the dispute. ***** had me sign the paperwork knowing the car wasnt fixed.
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May 2023 by Kim anne L.
Steve is amazing. Always helpful and fair. Prices are reasonable and never tries to add anything that can be deferred to later.
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April 2023 by SenSay
This place is honest. Tell you straight out and their prices are reasonable.
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December 2022 by Stephen Nycz
Recommended to us when we moved here 20+ years ago and we've been forever grateful for the recommendation.Excellent work, friendly service, extremely HONEST. They won't try to get you to do things you don't need. And they won't let you drive an unsafe car. We have all our scheduled toyota services done here.You might pay less somewhere else, but it's not worth it.
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July 2022 by Shannon G.
This has been my go to mechanic for years. Honest, trustworthy and competent work- what else cld I ask for?
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June 2022 by Mike C.
Call and ask if they will work on AC for Nissan straight up said no I don't work on Nissans anymore lol but they do have import as their business name don't understand! should change your name lol false advertisement. Sucks because I was recommended to go to them!
