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February 2024 by STEVE CARLIN
My kids needed new bikes as they had outgrown the Wal Mart style and they really wanted “gear bikes”. We went to Single Track over the Holidays and I was immediately impressed with the staff and selection of bikes.We found a couple the kids liked and they actually let them ride in the parking lot to make sure the sizes were correct!! I was shocked but that’s the type of service you get from a small business.We didn’t love the colors of the bikes so the salesman offered to order us exactly what we wanted from Trek for no additional charge. The kids got exactly what they wanted and the only issue was I had to listen to them ask everyday for a week if their bikes were here yet.When I picked them up I was told about the free tune ups and that was just icing on the cake. Go here. You won’t be disappointed.
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January 2024 by Elizabeth Perry
Love this shop. The guys there are always helpful and fun to talk to. I first went in after I rode the Divide and needed to warranty my frame. Kyle handled it all quickly and easily. Today, I went in for basic maintenance on my tires and everything again was easy and fast. Definitely the best bike shop in town, highly recommend them.
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November 2023 by Kelson Beck
Everyone here is super helpful, quick, and upfront about recommendations. I’ve taken my bike here twice and had great experiences both times. The standard tune had my bike riding like new. I got a flat from a worn tube, and they changed both tubes within 20 minutes. Highly recommend!
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November 2023 by Paula Churchill
Hands down the best!
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October 2023 by Tim Drummond
Awesome people! Rolled into their shop with my bike in shambles and they immediately helped and did a fantastic job getting me back on the trails. Mason Kyle and Paul absolutely rock ?
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September 2023 by Daniel Palmer
If I could give these guys 10 stars, I would! Our family has been facing some serious challenges with my father-in-law being very sick. Recently, we discovered a terrific outlet in mountain biking as a family. However, a few days before we had to leave to help family, my daughter's bike had some issues. Single Track was the only shop in town that could accommodate us, and they offered the best pricing overall.We feel incredibly blessed that they took care of us so well on such short notice, allowing us to enjoy a few more family bike rides before leaving town to help family. Special thanks to Paul for handling our order and to Art for executing the job exquisitely! These folks are truly exceptional!
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September 2023 by Scott Jocoy
Thank you Mason and the rest of the excellent staff at Single Track for getting me into a new Trek bike…greatly appreciated.
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September 2022 by matt greatness
Walked in with a simple request asking to get my bike looked at and the old dude up front goes "you're gonna have to chill I need you to wait and chill here for a moment." In a rather hostile tone. All I did was bring the bike in and ask a question, and if that's how the old guy greets his customers he shouldn't have any customers in the first place.On the other hand, Immediately after this poor interaction, a different younger guy came to help and actually took a look at the bike and was very receptive to everything I had to say and even had the prices of all the services my bike would need off the top of his head. 10/10 for the younger guy, and the only reason Im giving this 3 stars.Do better.
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September 2022 by Josh Arrabito
This is my first time going to this establishment. I’d just like to point out that there was great, quick, and friendly customer service. My bike came out perfectly when I had received it after getting the gears fixed and the chain replaced! I also got the bike back pretty fast too which was fantastic! Not to mention, the repairs were made at a pretty decent price. 11/10 would recommend going here! Thanks Single Track Bike staff!
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August 2022 by Chris Shriver
Perfect experience and somehow the universe timed every small detail out for my convenience. Brought it in, next day I got a new crankset in the mail, brought that in the next morning, dropped it off as the bike was on the stand with the parts being replaced already in the process of coming off the bike! I was 5 min away at a bus stop with my lunch to-go when they called to come get her.The questions you can ask about biking are innumerous. Somehow, though, I feel that several questions get answered at the same time with how these guys think and speak. They're definitely smart folk with a highly selective inventory to cater to anyone even remotely serious about comfort or safety. You could and should point at a product and ask about it as it all pertains to you and your (future?)bike in some way. I hit the guy with "does Shimano have price/quality tiers or functional variations" or something along those lines and got a bit more than a binary answer to that.What I'm trying to describe in these rambling paragraphs, is that they're so great at what they do, that I'm a tad jealous of the privilege of working there or owning that place. There was nothing but respect and class there.
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August 2022 by Paul C
Absolutely INCREDIBLE! They went WAY WAY ABOVE and beyond. I made the mistake of purchasing a bike from another country with no service or parts here in the United States. Other bike stores quickly turned me away but Single Track Bikes took on the project and saw it through until the end. There is way to much to write for me to give you all the examples on how they detected the problem, communicated with the other country through videos, and then finally handed me back a working electric bike. They showed incredible patience, commitment, and customer care. THANK YOU THANK YOU Single Track Bikes!
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July 2022 by David Lambell
I stopped by on a Friday to have a quick look. I returned on Saturday to buy a bike with some accessories. My salesman was extremely knowledgeable, and took the time to help me pick the perfect bike for me. He helped me pick a helmet and other items as well. I am very satisfied with my experience, and with my choices. I'll be back when it's time for service as well. This shop is fantastic...
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July 2022 by Ed Frisch
Hands down the best bicycle shop ever. Great variety, knowledgeable staff, and that Nordstrom service. They can fix your Mongoose Hoop D, Huffy Scribbles, or your top shelf Pinarello directly from Sicily.
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June 2022 by Berkely O.
Single track is awesome! Art and Terry were very helpful and got my old road bike better fitted for me. They shortened the stem, replaced the handle bars and got the work done quickly! I appreciate their commitment to helping even a non-competitive rider such as myself enjoy their bike!!!
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November 2021 by Srp I.
Horrible customer service. I went in to ask if they could take a look at a carbon handlebar that I had concerns about due to scoring from previous mounting. The owner didn't even stop what he was working on to look at the bar and simply said they would be fine. That is not good customer service in my book. The previous owner was top notch, but won't be back with the change in ownership. If you are looking for amazing customer service, visit Austin at Flagstaff Bike Revolution. Best shop in town.
