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November 2023 by Abbie Lewis
Terrible customer service. Didn't even get seen. Told me very rudely that they have lunch at 12 and don't accept walk ins. My doctor told me you did sorry I didn't know. Also told me i wasnt fasting even though my dr said I was. Rude lady working at the front desk needs to take lessons on bed side manner. Never going again.
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August 2023 by Aysun P Bakacak
I am writing this review because of the help we received from our phlebotomist Jodi today. My son and I were a little late to our appointment mainly due to the unforeseen circumstances. She was very helpful navigating through the paperwork and draw blood from my 8 year old without any issues. She even sacrificed part of her lunch time to help us.
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January 2022 by Aaron Coker
Horrible place and service!!! Tried to make an appointment online and whenever i set up a time it would schedule my appointment 2 and a half hours before the requested time which was available. Then i show up for my appointment and they have no record of my scheduling one. On top of that they were sooo rude to me for no reason. Aslo they charge like $100 for a covid test. Way to take advantage over sick people..... CROOKS!!
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September 2021 by Daniel Nelson Jr
30 minutes behind at 8:00 am! Then they lost some of my paperwork between the front desk and the draw room. Used a handwritten sticker instead???
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September 2021 by Andrew
Sonora Quest has the worst customer service. DO NOT USE THEM.
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August 2021 by Rhonda Green
Colleen was awesome on August 25, 2021. She accessed my lab bloodwork on the first stick!! Apparently I have troublesome veins, but no problem for Colleen. Assured with amazing skill!
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August 2021 by Kimberly E Samuels-Crow
They checked me in for a 7:45 appt at 8:05. It’s 8:10, and I haven’t gotten called back. No idea when they’ll bother to see me or why I bothered to make an appt. wish they weren’t the only lab in town!Edited to add: when they called me back at 8:15, there was dirt all over the floor in the room. Gross!
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August 2021 by Danny Nelson Jr
30 minutes behind at 8:00 am! Then they lost some of my paperwork between the front desk and the draw room. Used a handwritten sticker instead???
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July 2021 by Russell Mann
I own a medical waste company so have a lot of exposure to various practices, but am a regular client of Sonoraquest at both Flagstaff locations.I did learn long ago to make an appointment, and bring ID and insurance info every time. I also learned through experience to arrive well hydrated.Every technician (phlebotomist) has been super professional, quick, and extremely thorough. I am often amazed at how quick most of my results are ready. A couple panels I know take extra time so I make it my responsibility to get my blood drawn 10 days before my appointment with my doctor. I appreciate the online results portal now.I like all of the staff and the entire operation. I have been to LabCorp before and I wanted to rate them zero stars. There's a big difference between the two and when I have the choice it's Sonoraquest every time.
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January 2021 by Jon Shkolnik
Charged me four times what a normal blood test would cost. 1100 dollars for a simple blood test and now im in collections. Avoid at all costs. Insurance scam.
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June 2020 by Ben Bethel
Pretty awful if you ask me... it has been 13 days since my COVID-19 antibody test and I have no results. Was supposed to have results in 4-6 days, 'but likely sooner' according to the person who took my blood... tried calling, just ended up in endless voicemail loop where I was told I'd get a return call in 24 hours - about a week ago. Drove up to talk to someone personally - they can't help at all... they're not allowed to give results. Disputing my credit card charge and will charge back to them, as this is just ridiculous.
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June 2019 by Amelia Blake
Went in for a blood test, best blood draw I have ever had.
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March 2019 by Cierra Canady
DO NOT take your kids or babies here. They are not capable of drawing blood properly on children. I (regretfully) brought my 16 mo here to get her blood drawn. They poked her once but moved the needle in her skin! They have no consideration for children and do not take the care. My daughter first got her blood drawn at Sonora Quest in prescott and they had no problem, my daughter didn't even cry. When I came here my poor baby was distressed, crying and sweating uncontrolablly. Will not be coming here again.
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November 2017 by Kathy JIanni
The staff were all professional, 5 star rating. My phlebotomist, Melissa was awesome and I I'm traveling from Oregon and recommend anyone traveling.....use this service!!
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November 2017 by Executive Assistant
They don't answer the phone. Ever. And if you call, trying to ascertain whether or not they received the orders from the doctor for your labs before scheduling an appointment, you are hung up on. Not professional.
