-
February 2024 by Anthony Petroski
Had a great stay hotel was very nice and clean. The parking is limited if you have a bigger vehicle, but this is also during the snow season when everyone comes to ski. Great
-
February 2024 by AC D
Hotel was pretty nice, we had a room with 2 beds and a sofa bed, worked perfectly for the 3 of us. The living room area had the sofa that has enough space to sleep on and a trundle bed that pulls out, so really you could comfortably fit 4. Room had decent space, with a little partial wall between living room and beds.One thing about the room was the bathroom placement- not a complaint just interesting- it’s directly in front of the beds. Not a huge deal, generally who you stay in a hotel with your pretty familiar with, but makes for an awkward potty if it’s not just #1 when everyone is literally right outside the door in their beds, but not a deal breaker especially if your with fam.the other thing was the shower, while it looks new and nice, it was a little dirty, could definitely use a better clean- that was the one and only complaint I had. Everything else was clean and nice. Rooms are very modern, and have little fridge & microwave.The continental breakfast was pretty good, nice waffles, eggs, sausage, etc and coffee each morning. Perfect before heading out to ski for the day. There was an indoor heated pool but we didn’t have time to use it, and a gym next to the pool.Location is good, right near NAU and all the main things you could want- tons of shopping restaurants etc. when I’m in flagstaff I like to stay in that general areaAll in all good family place to stay
-
January 2024 by C Z
The hotel is clean, but the lamps have no bulbs and no sockets. There is no way to charge the phone, they only have USB ports. Others look pretty good.
-
January 2024 by Walter Schroder
The service and the staff were excellent! Really loved the hot water in the shower with a lot of water pressure. But the rooms are tired and need renovation. The shower in particular was rather gross with what looked like mold in different places. I'm not going to speculate what the stains on the sofa were though. Marriott can do better, even for their entry level offerings.
-
January 2024 by Jennifer Gonzales
Highly recommend! Great location. Clean rooms. Excellent breakfast. Staff service was exceptional begining at check in with Ray finding ng us the best room to fit our needs. The next morning breakfast was bright cheery as we started our day with Melissa. She was able to make a great connection after asking us where we were from and being familiar with Kierland ❤️. We were able to get a late checkout with Alyssa and she got us on our way by printing our Grand Canyon pass. Thank you for making our little stay special!
-
January 2024 by Maggie S (thestarbuxchic)
Located right as you come into Flagstaff, this hotel is situated right off the main highway.Their breakfast are good, their rooms very clean and up to date.Staff was extremely helpful and knowledgeable when I asked for local playgrounds.
-
January 2024 by Kevin Johnston
My family stays at Springhill Suites quite frequently for youth sports travel, this one was decent.My note is regarding breakfast. Our stay included New Year's Day, the one day of the year where guests are have likely stayed up later than usual. Unlike other Springhill Suites locations, it looks like this location always closes breakfast at 9 AM. We got there at 8:30am and the entire lobby was packed, certain food items not available, and lines for most food items.Still, food was removed exactly at 9am, and screened off by 9:01am, and the coffee station was dismantled by 9:04am. Surprising enough for me to have notated the timing. We did okay, a number of other guests were visibly disappointed.The lack of a hot tub in Flagstaff was a bit surprising, Often appreciated after a day on the mountain.
-
January 2024 by Sandra Shayani
Room was cleaned. Asked for more towels and sheets and got it right away. Asked for 2 other duvet for the sofa-bed and the roll out bed, was denied, kids were freezing with only a thin blanket then they decided to sleep with sweatshirts and swetpants. But overall hotel was good and cleanRooms: Room was spacious and bathroom was clean. Love the shampoo, conditioner and body wash dispenser.
-
December 2023 by Shawna Zimmerman
It’s a nice location right off the highway. The bed was hard and none of us slept well. There wasn’t an option for a constant fan like so many other hotels have and the room alternated between being too cold and too hot. The room was clean and the breakfast was good.
-
December 2023 by Clinton Isham
I’ll admit the service here was top notch given that the rest of the country’s service industry is in the dumps. My only issue was the stench and cleanliness. The entire hotel was stained and some perfume smell masked cigarettes smoke on every floor. Taking the elevator was unbearable and all my clothes stink as a result of sleeping here for one night. I wish hotels were clean and did better in general.
-
December 2023 by Pamela Breneman
Truly pleasant. Room is laid out nicely. TV includes Netflix and prime to your own account.
-
November 2023 by Jeremy Henderson
The room had a bunch of damage to it, wallpaper ripped/ hanging off the walls, marked damaged walls, AC units cover damaged, night stand table broken, beds were hard and uncomfortable, and the included breakfast was super limited and horrible powdered eggs and soft microwaved bacon. Think Best western level motel but paying a 4 star hotel price ($160/ night for us). The insolation between rooms is maybe the worst Ive ever experienced. I can hear people on the other rooms not only yelling at their kids, talking at regular volume, even them opening and closing their blinds which is ridiculous. I tried to check out early because I disliked this place so much and they refused to refund me the money.If this were a best western level motel I were paying in the $60-$80 range, I would be OK, but I think what bugs me is the premium price they charge and call it a hotel.The pool is super small, poor ventilation, chlorine vaper hurts the eyes after a few minutes, mold all over the walls and floor, definitely neglected.The gym is as basic as it could be, but most hotel gyms are.The lobby does smell very clean, looks nice, and the staff is very friendly. If you have a lot of kids and are trying to pack 5+ people in one room, this place does have that advantage. But you could probably get two rooms at a best westerner for about the same quality and price.
-
November 2023 by Vegas Rails
Large one bedroom suite with an additional sofa bed. Clean and refurbished rooms.Great service from front desk, housekeeping along with breakfast staff. Friendly, helpful. As a suggestion if an employee not sure of a location, advise them that additional information.Blocks from I-40, Walmart, Target, and both fast food and simple restaurants such as Sizzler, Cocos, Olive Garden. A few of these within walking distance 1-2 blocksWalkability: Business within walking distance
-
October 2023 by GJEE WADE II
Siydney is AWESOME!! She provided me great customer service at 2338!! Great ENERGY even late at night! She went above-and-beyond and enhanced my experience. Siydney is a great ambassador for the company and excellent at her job! 5 Star!Safety: Secure!Walkability: Close to everything
-
October 2023 by Chris La Row
Uncomfortable bed. The couch could have used some pillows to make it more comfortable as well. Drain in bathroom was slower then slow. Breakfast left little to be desired. Ran out of bread, bagels and the kids broke the waffle makers.......what a mess!!!!
