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February 2024 by Sam Hall
Jahir Jose And Kyle were amazing they got me the best promos they were also very knowledgeable. Did a wonderful job
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January 2024 by Violeta Rodriguez
Sam is a outstanding person so nicely when she greets you and customer service is a plus with her make her a manager also looks nice and perfectly clean and obviously knows what she’s doing A 100 percent of the time go Sam you rock
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January 2024 by Kendall Elmore
The staff was very nice, but they were very slow at setting up phones.
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December 2023 by Carl A.
They lie to you. We transferred phones from Verizon to T-Mobile to get better service and cheaper plans. The promotion was that T-Mobile would pay off our existing phones for switching provider. After 3 months we didn't receive the gift cards to take back to Verizon and went in to the store to figure out what's going on. The store representative had made a mistake by "ordering" the gift cards to soon (some policy you had to wait 7 days, they didn't same day) and now because it had passed the promotion period we are not eligible. Plus T-Mobile service sucks ass in flagstaff. Representatives are rude, if they hear you say a word they don't like the threatened to call the police.
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December 2023 by John Tarr II
Typical friendly Cellular phone company and I have been a customer for roughly thirty years one way or the other..Gotta Love it to get your bills paid and economically friendly Cellular phone service that usually works in most places and cases...
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November 2023 by Jeff Y.
Without exaggeration the service will go down between 5 and 10 times an hour . Mind you the staff is very helpful and kind and do what they can I'm not blaming them I'm blaming whoever it is who makes the decision as to whether or not they're going to maintain their towers because they do have Towers they just refuse to keep them running properly. One can only assume it is so an executive can keep his bonus . Avoid T Mobile in Flagstaff at all cost . It is nothing short of agonizingly terrible I have had T-Mobile for more than a decade and coming to this town makes me question why .
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November 2023 by Tracey McCoy
Such a great experience in-store compared to talking on the phone. ALWAYS go to the store if you can instead of calling Customer Care... Lindsey and Sam was knowledgeable, patient and kind while working with me which made me feel more secure in my choice of changing providers and starting with T-mobile. Full experience was very clear, concise, and thorough (getting phones, changing numbers, best deal for me, applying screen protectors & cases, etc.)
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November 2023 by Emily Sharp
This location is great! We first went to the Plaza location and were rudely turned away by the employees who had decided to close up early. We had a broken phone, so went straight to this location. The employees, Jose and Kyle were extremely gracious and were happy to help us. The store was pretty busy and they were handling it great. Jose helped us pick out a new phone and even stayed after close to help set it up. We could tell that he knew what he was doing and really trusted his input on phones. Both Jose and Kyle were extremely helpful and we are so grateful that they were able to help us that night! Really disappointed with the Plaza location, but Jose and Kyle saved the day!
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November 2023 by Tamara and Clarence Jackson
We went in the other night to get our bill fixed. We were also needing help with some connection problems. Capi and Lindsey were too notch. We have always had great help there. Sam and Matt are great also.
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November 2023 by Lisa Loebs
Yes today I went to Verizon and they just sent me here because they couldn't charge my phone I walked into T-Mobile and they were more than willing to help me the representative that helped me was Kyle he was awesome the manager is awesome also so thank you so much for your time and they need a raise and take the rest of the day off have a blessed day
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September 2023 by Ian Johnson
My family switched from Verizon to T-mobile at this store. After we switched over we had some issues with our billing but the manager Lindsey took great care of us and got everything sorted out for us.
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September 2023 by Andrew Kellogg
Kyle was awesome. Very knowledgeable and helpful. My account got cancelled due to roaming and when I called the T-Mobile customer service from a friends phone they told me I had to go to a T-Mobile store to get it fixed. I had to drive over two hours to the nearest store here and Kyle was super helpful. Unfortunately he wasn’t able to fully fix the situation because in fact it had to be handled with a customer service person on the phone. Super frustrating that I wasted my whole day driving to town, but Kyle got me squared away.
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September 2023 by Lawrence Fritz
Great service from a great group of very knowledgeable technicians. I highly recommend the t-mobile store at the Flagstaff mall to anyone looking for help with their service or for upgrades.…Good work guys!!
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September 2023 by Santana Hernandez
Lindsey was a wonderful help. Had a great time chatting and laughing. Much better than the other location the one in the mall has wonderful service.
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August 2023 by Matthew Sigler
Sam was so excellent and very knowledgeable! I appreciate Lindsey with her being so great with us! Best location to go to!
