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November 2023 by Greggory Gagnon
Extremely poor customer service. Getting the run around for 2 months. Made several calls to the dealership just to get completely ignored. Had to get Chevrolet involved for resolution. Manager was extremely rude on the phone and without resolution hung up on me. I would never purchase anything from this dealership.
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October 2023 by James G.
DO NOT RENT OR BUY FROM THIS LOCATION EVER! Absolutely terrible TERRIBLE service I DO NOT!! recommend coming to this location. EXTREMELY racist. ZERO respect for customers. All the workers are extremely disrespectful. The old man that works or owns the place needs to be removed immediately. DO NOT RENT OR BUY FROM THIS LOCATION
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October 2023 by Loretta Myron
Past year’s experience was not great!1) The length of time it took to change oil, rotate tires and wash car has improved the last 2 visits. In the past it took too long.2) During one of my past oil change/rotate visits I asked the service guy to check my brakes because they were squeaky. He stated “nothing was wrong, advised me to spray the brakes with water when it was squeaky again”! At that time I still had warranty, now it has expired. Now I hate to ask them to check it out because I will have to pay what they couldn’t fix on brakes the last time I asked for this to be done. At the present it is still squeaky!3) I also asked them to check my cooler, I felt it wasn’t cooling, the guy told me “nothing was wrong with it”!4) Now I am concerned that when I need services on my 1 year old car, the warranty has expired and I will have to pay the cost. Which I know will be expensive!5) I have not gone elsewhere for services however I may have to find a new place to obtain BETTER & TRUSTED SERVICES.
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October 2023 by Charles A
Mark, Omar, and Jonathan made purchasing a car at Flagstaff Chevrolet an outstanding experience. They were prompt in all of their communications and the 2023 Corvette is an unbelievable car. It was all very simple and could not have been a better car buying experience. Thank you all!!
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October 2023 by Max Gremillion
Fantastic and quick service! Service Manager Doug was attentive and easy to communicate with. Mechanics executed the repairs to my exhaust and front suspension flawlessly. I will be back
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October 2023 by Lorne Cargill
Very upset and unhappy about the service attempt on my Cadillac CTS-V!After spending over $2200, waiting almost 2weeks, and watching them guess at how to correct a fuel pump error code, I got my car back and within a 100 miles it broke down leaving me stranded. Then, a $450 tow bill later, had to take it to a dealer in Phoenix to make it right. Shame on Flagstaff Chevrolet! Called to let them know what happened and they blew me off? Wow, maybe a case for small claims court? My advice, avoid this dealership’s service department and perhaps the dealership all together…
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September 2023 by Kira D.
I left my truck with Flagstaff Chevrolet for a factory recall for a week. I had it back for two weeks and the service light came on for the recall they allegedly completed. Not what you expect from a dealership. I took it to a provider in Phoenix for proper repair.
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September 2023 by vera matzkanin
I am always pleased whenever I take my Escalade in for service. Steve and JR are the reason I continue to go in. They are on it any time I have issues. Their service is impeccable.Thank you!!!
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September 2023 by Chris Corrado
With an appointment a 6 hour job takes 12 and don’t have a car for the night when they didn’t even touch it until the morning. I could have brought it backTime before a oil change and filter took 4.5 hours with a appointment, that’s a 45 minute jobThis place is a joke
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September 2023 by Dixon Watford
I had my truck serviced elsewhere and they lost my power steering cap. The part would not come in for 2 days. I ordered the part from Flagstaff and AL was able to make to make a temporary fix. Great job guys.
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August 2023 by Dave
I was passing through from Albuquerque to Southern California when I noticed that the nut holding my upper ball joint was loose. I was about to go to the nearest mechanic shop as it was the end of the day and most places were almost closed. Once almost in route to a different place, I looked up and saw the Flagstaff Chevrolet. I thought, wow what are the odds and proceeded in through the parking lot entrance. I found someone and explained our issue. They brought me back to the service department where I was then able to explain the issue to them. They brought the vehicle back and discovered that the ball joint bolt wasn’t long enough, it didn’t have the correct type of nut and the ball joint itself wasn’t seated properly. Mike Runyan and about 4-5 of the other guys quickly and efficiently fixed the issues and got us safely back on the road. We’re extremely grateful to the service team at Flagstaff Chevrolet and will be returning for future services even though we don’t live in Flagstaff.
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July 2023 by Aubrey Alexander
I wish to congratulate the Flagstaff Chevrolet staff and particularly JR for resolving my service related issues which were quite complex. Having worked in the auto sales industry for well over 10 yrs. I know how difficult it can be to maintain customer satisfaction. JR kept me abreast of his findings and through his very talented staff I was made whole again. I would not hesitate to return to Flagstaff Chevrolet should the need arise.Thank you very much!!Aubrey Alexander.Airforce Veteran and Arizona State Peace Officer.
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July 2023 by Homero Rueda
J.R in service was absolutely professional with the situation that he wasn’t even originally involved. He went over and beyond to take care of my wife and myself issue. Called and got everything set up! What a great asset to the company! 10/10 for J.R in the service department!
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July 2023 by T
Outstanding Customer Service!! We had a nail in our tire , and were on our way out of town. The guys at Flagstaff Chevrolet were able to squeeze us in before they closed and had us back on the road quickly! No charge for the patch. :)
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July 2023 by Sandra Sloan
They all had a cheerful smile ☺, very helpful and looking out for my needs in the service of all departments, give a 10 super excellent...??? enjoy the rest of the year of 2023 Terry Marxen Chevrolet of Flagstaff, AZ