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November 2023 by Laura Seitz
My van overheated on my trip from Kirkland, WA to Phoenix AZ. I was towed there by AAA who said University Auto was on their list of approved auto repair shops. They were great! I was of course a little freaked out from the whole experience. They explained what they would do and the worse case scenario (which didn't happen thank goodness). They gave me, my passenger and 2 pets with our stuff, a ride to the local Doubletree. They kept me informed of progress and diagnosis of the problem. They worked on and completed the diagnostic and repair quickly given they had a zillion cars they were working on. Got me out of there in a day & 1/2 (towed there Monday afternoon, repair done by Wednesday am). Relatively expensive (but what isn't). But they were great - I was very satisfied with their service. If I was in Flagstaff and needed auto work done I'd go there for sure.
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November 2023 by Jake Rowden
We were traveling through town and had an issue with our old van which needed repair. We were towed in on a Sunday night, and after seeing how busy they were I thought it would have been impossible to make our next accommodation but they did absolutely everything to get us back on the road in time to make it. Matt and Josh in particular explained the repairs and understood our situation which made everything so much easier. We made it back to Vancouver without another issue, and got to enjoy the rest of our trip. We highly recommend University Auto Repair if you’re in the area, thank you again.
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August 2023 by Daniel McKenna
When our car broke down 50 miles from Flagstaff, we didn’t know how we were going to make it home to North Carolina. The University team were amazing to work with - they were super friendly, accommodating, and got us back on the road quickly. Thanks again for everything you did to help us out!Services: Steering & suspension repair
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August 2023 by Donna Meyer
Had an urgent repair for A/C that quit on me heading Westbound I 40 outside of Flagstaff. It was July 28th and temps were 116° on way into Flagstaff and about 90° in Flagstaff! I was headed to Bullhead City, AZ where the temps were running 119°/120°. There was no way could I travel in that heat with my dog and my own health issues. Called my mechanic at home and he referred me to University Auto Repair. Called and Matt said if I was patient they could check out my problem, but no guarantees if it required parts. I arrived about 20 minutes after I call and the check in was very friendly, saying they would get it looked after as soon as possible. My dog and I sat in their waiting area approximately 3.20 hours. Everyone was so nice and I felt at ease knowing they would do everything they could to get me back on the road. Problem was the Freon that had leaked out of the A/C. They were honest in initial quote and I was soon back on the road in cool comfort again. I highly recommend "University Auto Repair" and their service personnel. This is a place that everyone can feel comfortable and trust their services!Thanks to all your employees!Donna
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August 2023 by Meredith Oace
I am a returning client at University Auto Repair and recently visited due to an issue that was related to a repair that had been done by them earlier this year. Because their work is under warranty, they checked the areas related to the repairs that they had done and found that there was an issue with a part that they installed. They were very thorough, understanding of my concerns, and had my vehicle back to me within the day, free of charge! I have, and will continue to recommend their services!
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August 2023 by Alicia Garcia-White
Thank goodness we were referred to UAR! Chris, Josh and all of the employees were courteous, professional and most importantly reasonable. We were able to leave the car with them and pick it up after a few days (they had to order the part). Thank you guys! I hope you liked the donuts! And, we arrived safely to our home - The Land of Enchantment.*Service: Auto engine diagnostic
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August 2023 by Keith Seckman
Dropped my car off for a break check after the Honda Dealer said I needed them replaced. University got my car in and provided car service to and from the shop. Turns out I didn't need my break pads replaced..they were perfectly fine! Highly recommend this shop!Service: Brakes
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August 2023 by gayle solis
Very honest business. My car has been running great since they have been caring for it. If certain work is not needed they let me know. Same with work that is needed. I have only encountered one other honest auto shop in my experience, it was located in another state.Services: General repairs & maintenance
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August 2023 by Taylor C.
The customer service here is unmatched. I have been back for all my car troubles (crappy car, not bad work) and the guys here are absolutely amazing. They have taken pictures for me and described exactly what I'm looking at needs to be fixed- haven't received that service anywhere else. They really know there stuff and will do everything they can to help you and your vehicle!
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July 2023 by Erasmo Rodriguez
Had my vehicle towed to University while on a trip near Flagstaff after they closed for they day. Damon went above and beyond to have the vehicle drivable so that my family and me could safely return to Phoenix. Thank you.Service: Auto water leak repair
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July 2023 by Ami Berman
Prior issue with not getting oil leak result was promptly resolved with no charge. I was in and out in under an hour, I was shown the issue and given an estimate for repair. I subsequently brought in a different vehicle for repairs and multiple fluid exchanges and all work was completed on time and below estimate. I’m very pleased with my experience and appreciated the helpfulness and good communication from both the service tech and the managerServices: Transmission
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July 2023 by Jamison
ABSOLUTE BEST auto shop I have ever been too! I was on a road trip across the country and they were amazing enough to squeeze me in to inspect my car. Amazing customer service from the handful of people I chatted with. They went above and beyond! 100000% recommend! TY!
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June 2023 by Michael Ellis
Work was done well. They replaced my fuel pump. Got me right in, took a while to get the part. Ended up being four days but over a weekend that they are closed. Thought part was ordered on Friday expected it to be done in Monday. Ended up being completed by Wednesday. Matt, I assume was a manager, was very responsive and followed through on what he told us. I can’t say really anything good about our service representative as there was no communication from him whatsoever and I called to find out the status several times. Was told he would get us an update but never happened several times. All in all I think they did a good job mechanically on my truck. It was nice they got it in even though it took a little while to complete.
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June 2023 by Garrett Borne
This is the place to go! Passing through, my ram 3500 broke down. Long story short these guys took amazing care of me. Got my truck in on a moments notice, despite being very busy. They were very respectful, honest, and considerate to my circumstances. I didn’t have the time or money to be stuck in flagstaff to complete all the recommended repairs. They worked with me, and Marco took his time and diligently made all the adjustments and repairs necessary to get me back down to Phoenix as safely as possible. I can’t thank the university auto care team enough! Please let me know what Marco enjoys to drink, I’ll be dropping off a gift for him on my next pass through flagstaff. Thanks again guys!! Don’t sleep on this shop, they’re amazing!Service: Steering & suspension repair
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June 2023 by John Sparks
University Auto Repair was recommended to us after a terrible experience my daughter had at a dealership in Flagstaff. My daughter attends NAU and is from out of state. As a Father I can’t tell you how happy I am to have a repair facility that is professional reliable and trustworthy. They treat my daughter with respect and she is comfortable taking her car to them. They are a fantastic resource for me and I would recommend them to anyone.Service: Auto maintenance
