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September 2023 by Torii D.
Petco as an overall corporation has done some great things in trying to be more ethical in its product selection, and I commend them for that. However, this particular location is absolute trash. The customer service is just terrible. If you ever find an employee in the store to help you pay for your items, you should play the lottery, because it's your lucky day. I have waited at the register for someone to notice me there every single time I've been there. A few weeks ago, I had a kid tell me to wait because he had to find someone to help me since he was going to take a break. They've gone so far as to finally place a doorbell for service at the register. Their employees are just rude, period. Today as I was paying for my product, i was talking to the cashier and as soon as my payment was approved, he just walked away from me still in mid sentence. It was just a bit rude. The store is always a mess with shelves not being stocked, bins and boxes of product all over the place that you have to dig through to find what you're looking for, and so many products with no tags on them. With their lack of employee presence, product organization and labeling, I wouldn't be surprised at the amount of product loss they experience.
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August 2023 by David O.
Why is the store so dirty and unorganized. The stock higher in dog foods it's just difficult to spend $80 on a bag of dog food on the place. Looks like it all should be on a Clearance rack for 70% off. Also, this is nothing new. This store has looked like this for at least two years now.
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July 2023 by Marie D.
Groomer "John" was an absolute nightmare!!! When I picked up my dog, a small Maltese, he told me he couldn't do the dogs face/ head due to the dogs "anxiety". I told him the dog couldn't even see because his bangs were so long and it needed to be trimmed. After he insulted me, calling me a terrible person for letting my dogs hair get so long, I asked for the store manager who had him trim the bangs.. He was such a nasty person and very disrespectful!! I hoped the camera had picked up the diatribe of insults he said to me but the manager said it was only visual..just a warning.
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July 2023 by Caroline P.
This must be the worst Petco store I've ever been in. Upon walking in it felt like I was walking through a war zone. Like literally Baghdad! Products and trash laying on the floor in the middle of almost every aisle, bags of food laying in the middle of the aisle that appears as if rats or mice have started eating at it because the kibble was pouring out of it--where no one has attempted to clean it up. Mops, buckets, cleaning supplies not cleared away as if the cleaning didn't get completed the night before. Mostly all of the shelves were half to completely empty as if they just weren't getting in products or they just failed to replace the shelves with product. To my surprise I was the only shopper in the entire store...but once I started walking through it I understood the reason why. The store is unkept and an accident waiting to happen causing grave and penal damages. Go to another store --because they probably won't have won't you need--they didn't for me. On the positive side--the clerk that checked me out was very nice and pleasant.
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July 2023 by Haley S.
The store was a mess. The animals all looked sick: there were flies in the ferret and hamster cages, the birds were missing feathers and lethargic, pretty sure one of the pythons were dead, and most of the Beta fish were dead or had fin rot. I wouldn't give this place one star.
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May 2023 by Susan G.
I thought about taking a picture. The store is in shambles. What a mess!! In the leash isle over 60% of the shelves were empty and merchandise was laying on the floor like the place had been ransacked. I wish I could say this was unusual but often the shelves are empty or on a stocking cart in multiple places in the store. Just a mess. The staff are nice but not always easy to find. I honestly for a few years wondered what day the store will be permanently closed. Such a shame Petco doesn't invest on caring for this store
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April 2023 by Ivana Maksimovic
When visiting the vetco for a scheduled appointment for vaccines (that online and in person from a petco associate I was told would be free) the technicians working were so unpleasant I decided to leave without either of my cats getting any work done. When speaking to me both Lindsay and Shantay were on their phones the whole time and were extremely unfriendly. I asked for advice for what to do with one of my cats who didn't have paperwork and they were snarky. When asked why the vaccines would cost money for my second cat she rudely told me that even though when I adopted my cat I was told to come back for free vaccines that I was mistaken and it was a ridiculous request for free vaccines. Im not going back. Don't take your pets here
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October 2022 by Heidi K.
Worst experience EVER!!! Also, very expensive and did not receive the services I paid for (pay before you can get your pup is how it's done). Our small dog was shaved, all but his head! He had a long hair tail and they shaved it off. I paid for teeth brushing, detangling, poodle cut, the works - $80+ for our 9 pound dog only to receive him shaved bald! So sad and such a terrible experience. The young kid working said "I couldn't detangle him so I shaved him" - like what?! Why shave him to the skin? Cut his hair down, fine, but to shave him bald is super lazy and then to charge me over $80 for a bald dog. Our bigger dog was same price but no hair cut (thank goodness), however, we did pay to have him deshedded and for sure that was not done. He smelled nice and was brushed and that is the only reason for 1 star. We have been here before and it is never a great experience but it's convenient and has never been this terrible. Go to a qualified, professional groomer. PetCo hires kids and I'm quite sure they have little to no training.
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August 2022 by Erica R.
I have never had a bad experience here until now. Cory specifically has been amazing and all other staff have been great. Today, I took my 4 month old Belgian Malinois to the vetco clinic for her last round of vaccines. The veterinarian, Dr. Caroline OSullivan was outright rude. If you know anything about Malinois, they can be quite a handful. My puppy has had some training and does pretty well around most people, but nothing is ever guaranteed as of now. We were up next and the vet simply asked "is she friendly" which can mean many different things. I replied with "when she wants to be" because (1) she is malinois, (2) you are sticking needles in her which I don't regularly do so I have no idea how she'll react and (3) you're not specifying what you mean by friendly. She then aggressively responded with "I need to know if I need to put a muzzle on her" followed by a whole lecture that I didn't care to listen to. I'm not a child and you don't need to speak to me that way. She didn't ask if my dog needed a muzzle, nor did she specify what "friendly" meant. I know this vet is an outside agency, and I don't know where she belongs, but she was straight up disrespectful and I will not be returning to this vetco clinic. I hate to leave a bad review on Petco, but this veterinarian was just rude.
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April 2022 by Jessica M.
Willow is worth EVERY penny! My fiancé and I started taking our two young dogs to Willow, the dog trainer, when we were struggling and at a loss on how to teach them. We signed up for the six week course, expecting for them to really only learn their names, sit, stay (the basics). Both dogs as well as myself, just graduated doggy school with more knowledge than I could have expected. We were taught the basics and so much more. Because of Willow I can now put my dogs in a sit, place their food bowls on the floor and release them one at a time BY NAME! Willow continually gave us tip tricks, and fun enrichment games to play that the dogs absolutely LOVE. Willow truly goes above and beyond with her clients. When we are at PetCo on a non - training day she says hi, knows the dogs by name, and answers any and all questions we have. Thank you Willow!
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April 2022 by Crimson and Clover
Not professional
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December 2021 by Princess V.
It's very hard a good dog groomer who is patient snd kind even with small dogs that move a lot!! Petco has an amazing grooming salon with professional and knowledgeable staff. We groomed 2 dogs at short notice snd they went above and beyond: brushed teeth, trimmed nails, cleaned everything and made the dogs million times cleaner, healthier, comfortable. Thank you:))))))) Ewok and Lilu (fresh puppies!!)
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October 2021 by Lily D.
Alice or Alex (I can't remember the exact name) was extremely rude and unhelpful. I believe if you do not enjoy your job and you cannot answer a simple question without getting snappy then you should not work in the service industry. Very unprofessional.
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August 2021 by Essie L.
This 5 star review is specifically for Cory and Meredith. Cory: We have a ball python who, after 22 years, gave us our first health scare. Cory talked to me for nearly an hour discussing any and all things snake care related. He answered question after question with enthusiasm and knowledge. I ended up taking our girl to the vet and relayed everything Cory had recommended to our vet and was told every last word of advice was correct. Not that I doubted it! Cory has also helped me on other occasions with online orders and making sure I get the best deal possible. Through our interactions, it's clear Cory truly cares about animals and their well-being and wants to make big box pet stores a better place for them. Cory is a true asset to this company and is the reason I'm happy to come back. Give that man a raise! Meredith: Meredith always does such a nice job trimming our dog's nails and "grinch paws". It's no easy feet (pun intended) as she gets scared and makes the job take 3x longer than it should. But Meredith is patient and sweet with her and I really appreciate that.
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July 2021 by Mackenna Forte
Absolutely under no circumstances should you trust Vetco to be reliable. I’m extremely angry that I have schedule my dog TWICE now to get a vaccine and both times the clinics were canceled even though this is a vaccine we needed in a timely manner.Unbelievably unprofessional, take your time and money elsewhere, like somewhere who values their costumers and doesn’t decide to just not show up for a vaccination clinic. I cannot stress enough, do not waste your time.
