-
February 2024 by C C
The Wells Fargo location off Milton is truly the best in Flagstaff. I've never had a bad experience, and I've always been greeted happily but each teller. I've gotten notary papers done without waiting longer than 5 minutes each time, and I haven't experienced long waits in the teller line either. Sure there's busy times, but it seems to move smoothly. I'm thankful to have switched banks to Wells Fargo, as I get much better customer service here than the other bank I used to frequent.
-
February 2024 by Christina C.
The Wells Fargo location off Milton is truly the best in Flagstaff. I've never had a bad experience, and I've always been greeted happily but each teller. I've gotten notary papers done without waiting longer than 5 minutes each time, and I haven't experienced long waits in the teller line either. Sure there's busy times, but it seems to move smoothly. I'm thankful to have switched banks to Wells Fargo, as I get much better customer service here than the other bank I used to frequent.
-
January 2024 by Red “3R” Rock
Substandard performance. This is an expensive and inconvenient financial institution . The junior employees (tellers and bankers have been cordial and amicable however the managers were less than honest and dismissive . I am a small business owner and I came in covered in horse hair ,manure , and dirt I asked for an override to withdraw my military pension with my pin or app or picture of my id on my phone like I have done for the past four months and with no problem this manager told me she she could only give me a 100 dollars .I went to another wf and got it out.In addition to not facilitating my request the manager presented with a dismissive and nonchalant tone.I am closing my account
-
January 2024 by Amie Hiller
Horrible. I want to give 5 stars, I've been banking at this branch for 10 years, but my last experience was just that bad. I love and appreciate many tellers here, but....I am buying a home, I don't have a lot, but I have just enough. I went into the branch to do my wire transfer for my down payment, the last step on my part. I have to do this transfer TODAY, these things are extremely time sensitive.I walk in, scan their code to get in line for a banker, as I'm waiting a banker comes out to inform me and two other gentleman waiting that they essentially do not have time to see us and that we should make an appointment online. I tell him I'm there to do a time sensitive wire transfer for my house purchase, and he essentially tells me to make an appointment or do it online. I felt he was annoyed by us customers waiting and needing help.When I called my Title broker she was shocked and told me that she has never heard of anyone getting that treatment at any bank before, that wire transfers are standard requests and take little time, meaning they always have time.I ended up going to my online banking app to do the wire transfer, but I'm not a banker, I am just hoping I entered everything correctly in the right spot because this is literally my life's savings and the page for the online wire transfer states that if info is not correct you can lose your money.. but having no choice I hyperventilated in my car and tried my best. I find out tomorrow if the transfer was successful.Please try harder for your long standing customers. I've been a wells Fargo customer for 20 years, and this one experience at this branch is making me think I'll move over to Chase.
-
January 2024 by Deborah Sowers
Very friendly
-
November 2023 by J K
Both backs I've dealt with there are friendly respectful and helpful
-
October 2023 by David H.
I was living in Grand Canyon Village Arizona last month. I received a check from my employer. Wells Fargo would not accept that check online. I had to drive to Flagstaff to deposit the check. It's about a 2 1/2 hour drive. When I got there, the staff was sloppily dressed. This is a bank. If we are driving a very long way to take care of business, I would like better dressed people. Employees are dressed in untucked polo shirts that were dirty.
-
October 2023 by Lilly S.
I always come here to get change and what not I have always had a great experience! The tellers are so kind I only come in once a week but they recognize me and have kind words to share. The line moves pretty consistently as well!
-
July 2023 by Cass (Works at the Krusty Krab)
So polite! Anali was very kind and informative about the different processes and even helped set up an appointment for me right then and there! I spent all of one minute in line because everyone was helping somebody- no texting/“too busy” employees here! I’m genuinely so impressed. The handshake was a nice touch, too!
-
April 2023 by Brandon S
I’m tired of this branch never answering their phone… I’m tempted to pull my money out and move it to another bank.. May go do that today…
-
November 2022 by Alan Kelso
I have been trying to contact the manager at this bank for weeks. Nobody answers the phone. I tried emailing a manager I used to have regular contact with but the mail was returned. I suspect he has jumped ship.
-
September 2022 by AprilDawn Corbitt
My son and I are closing all of our accounts after blatantly being lied to. We are trying to close on a deal and did a transfer from a Wells Fargo account to another. My son repeatedly ask the teller if it would be available immediately. The answer was yes because the funds were verifiable. We look on the account and it says pending. Call customer service and they refused to release it. Verifiable funds the bank is denying from us. Holding up closing, costing us more money. This is 100% unacceptable. They will respond to this bad review with an email where I can give greater detail but they will do NOTHING! And they don’t care!
-
September 2022 by Sharona Kescoli
Everytime I visit this location, it's always time consuming and in the end, it was worth going to another location. Today crossed the line when I waited for a while for my turn to deposit my check and when it was time the teller ended with "your money will be available tomorrow" I have bills to pay as well as errands to run, if she had said the money won't be available until then I would've asked for cash instead of a deposit. After I asked to switch to cash and was told to that she was unable to do so and that I would have to wait. Very unprofessional and inconvenient.
-
September 2022 by Gregg Tinsman
Angel Carrillo, WFB branch manager, and her staff were pleasant and did a great job! This was a super busy Saturday in the bank. Recommend WFB on Milton in Flagstaff.
-
August 2022 by Amanda
I come here often and I have nothing against the team and I know staffing is hard now. BUT ITS COLLEGE MOVE IN WEEKEND, everyone knows every year this occurs, why oh why are there only 2 tellers?! I'm about to cry, there are not a joke, 20 people in line, and it was longer. There are no other branches open today. So sad.
