Smith's is a popular store known for its wide variety of products, including a strong selection of vegan foods and great discounts for shoppers with a loyalty card. Many customers appreciate the friendly and knowledgeable clerks, and the overall relaxing atmosphere of the store. However, some shoppers have expressed disappointment with frequently sold-out items, particularly during sales, and rising prices. The deli department has received criticism for needing an upgrade, with concerns about food quality and service. Despite these issues, positive experiences have been noted, such as helpful staff members who provide excellent service, like the manager of online pick-up who went out of her way to assist customers. Overall, Smith's offers a mix of great variety, customer service, and some areas for improvement.
