-
October 2023 by Ed D.
Stopped in to check on the Halloween candy situation. There's way more Christmas stuff displayed. Bummer.
-
October 2023 by Bill T.
This is the worst Pharmacy I have ever dealt with. I was waiting for a prescription for my son with a nasty illness. The first time they said they couldn't fill it that day. Then the next day they said they didn't have time to fill it but waited an hour and it would be ready. After an hour and a half, I drove back and they said "Oh sorry but come back in an hour and it will be ready" Well after the Hour I came back and got the same story, Not ready but give us another hour....I asked why they give times when they don't know when it will be filled. He told me "Oh well' with no apology. I will never, never, use this garbage pharmacy. If I could give them one-tenth of a star that would be too much. Don't use CVS in Fountain Hills, you will be sorry.
-
October 2023 by Mark D.
Pharmacies customer service is usually bad but this place takes the cake. These pill pushers act they are gods gift to the world. I have had multiple horrible experiences with them. One pharmacist just hung up on me before I could even get a question out of my mouth. Even if it means paying a little more money go somewhere else.I hope someone from this pharmacy reads this. You are mean people. People HAVE to do deal with you, they don't want to be there. No one wants to talk to a pharmacist. You're doing a great job at making it an even more unpleasant experience.
-
October 2023 by Brian W.
This is the worst most disgusting place to go. I've never met a friendly employee and the fat grey haired guy gives you a huge lecture if you want to purchase a Covid test. He kept saying that only people that have been exposed to Covid buy tests, so we must have been exposed also. It's like he never heard of somebody replacing an old expired test in your home cabinet. Also He oddly had to update us on his health problems as well. I would say if your so worried about your heart and health, don't work in a cvs that sells medicine for sick people he proceeded to argue with me and try to not sell Me anything after I defended myself and pointed out he was a fu$&ng idiot lol. I will Be removing all My prescriptions and make sure no one I know ever uses this pharmacy.
-
September 2023 by M S.
Horrible pharmacy. Male pharmacist super angry and rude. My physician called in a rx and CVS never called to say they were out of it, never contacted either me nor my physician. How can a pharmacy exist with this kind of customer service? Refusing to fill an Rx, rudeness, deplorable customer service -- hopefully CVS will go out of business soon.
-
March 2023 by Tom S.
As a schoolchild I read about the horrible lines at stores in the Soviet Union to buy basic essential goods. Now as a grown adult, I can live it at the CVS pharmacy in Fountain Hills!At this CVS, their time is more important than yours. At this CVS, the customer comes last. At this CVS, they will just stop working for 30 minutes to have lunch -- to hell with the folks waiting in line.If I ran my business like this, I'd be a poor man.
-
February 2023 by Erin H.
Horrible pharmacy staff! Male Pharmacist is consistently rude for no reason - he must really loathe his profession?! Typical conversation with him is him interrupting me repeatedly and being dismissive/abrupt in his condescending, smug way with me. Never again will I use this pharmacy because of him alone. I don't need his arrogant attitude and lecturing approach. Plus, he comes across totally lazy and therefore does not give a shit about his customers/patients. Horrid little man. Dude needs to check his ego and humble his ass down some. SMH...Don't recommend this location (for pharmacy needs); store is great though!But, that's okay! I love the other CVS in Target on Shea so much better! Complete 180 of treatment and service from this CVS vs Palisades. Go to Shea location- you'll be glad, trust me.
-
December 2022 by Velicia R.
I now see why CVS at this location only has 2 stars. They are rude and obnoxious! I was in line to pick up my prescription and of course they lied again saying my provider didn't submit it. I called my provider while I was in line and they acknowledged again they left many messages for CVS to refill my prescription. While I was there a rude sour puss told me it's 1:30 and they're closing for lunch. I was shocked and appalled by their rudeness as I was already in line being serviced. They closed their drive through window while I was still in line talking to my dentist and them and acted as if I didn't exist. It felt like a very racist act! I'll be switching to a store who provides good customer service to all people unlike this location. Racism is still very real! Don't ever go to the location expecting to be treated equally.
-
November 2022 by Connie P.
Over one hour wait at the pharmacy drive through! Only 3 cars in line...understaffed? Ridiculous. Cannot recommend this CVS anymore, which is sad.
-
December 2021 by Jen B.
Long wait times in drive thru and my daughter's med still not ready since called in 4 days ago! This location is horrible. They just don't have it together. GO TO ANOTHER PHARMACY UNLESS YOU HAVE A lot of TIME TO WASTE.
-
December 2021 by Lawrence M.
Was visiting Fountain Hills for a month and needed a CVS refill. Went into the store and spoke to an employee in the pharmacy, ordered three refills which were supposed to be ready the next day. My wife went in three days later and only one of the Rx's was filled. She got no explanation as to the other two. I went in today, one week later and they have "no record" of the refill request. After much checking they told me that they had been refilled in NM where I live. I said, "but I'm here, that's why I asked you to refill them here last week". Sorry, you can come back this afternoon and we'll have them. That will be my forth 16 mile round trip to get these filled. I spoke with the manager and asked her if they could deliver them to me. "No" was her response. This store is lame.
-
November 2021 by Tracy M.
Terrible. We went to the trusted pharmacy for a molecular COVID test for travel to return hone to Canada 48 hours prior our flight. We received our results less than 48 hours later only to read our test was inclusive due to an expired tube and we need to reschedule our testing - only problem is cannot be scheduled before our flight. I called the customer service line to ask if they could do a rush appointment because our flight is in 9 hours and the test was their negligence- and she told me sorry, no. Ended up booking Saguaro Bloom for $300 rush test, but at least they are reliable. Out children used them twice for $150 a test, but they received their results and made their flights. i presumed CVS Pharmacy was a reliable source
-
October 2021 by Robert S.
It should be shut down. Prescriptions take days. There's barely any staff. Most employees are incompetent and rude.
-
October 2021 by Marc C.
Pharmacy now only open 10 am to 6 pm. I got to work at 9 and come home at 6. Me along with a lot of people in this town work in Phoenix. No way to get medication from this place except on the weekends. Insane! 2 years ago the hours where 7 am to 9 pm. Is this even a CVS anymore if the grocery store pharmacy has better hours??
-
September 2021 by Jacqui B.
This CVS has the worst customer service. Unfortunately I have to use them because my company changed insurance coverage. People are rude. Never answer the phone.