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January 2024 by Nancy madrid
We are new to Fountain Hills and decided to try this car wash. I will never go anywhere else. They do a phenomenal job! They are above and beyond any car wash I've been to. They even have a monthly membership where you can come every day if you wanted.
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November 2023 by Brandi S.
Francis & Sons Car Wash has several options for car washes. Their options vary in details, however, the employees work their tails off to completely clean/detail your vehicle. The wait wasn't more than 15-20 minutes as.your car was being washed/detailed. Highly recommended!
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October 2023 by Shane Wenzel
I'll tell you what: I'm pretty impressed with what I received for a $25 interior clean, wash and wipe down. I was in and out in 20 mins. I think they did an exceptional job.
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September 2023 by Tony W.
Got the monthly plan and they always do a great job. Staff is friendly and responsive and usually the lines are not very long.
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September 2023 by Cary Opteris
I would love to give a gray review because the car wash and vacuum was great. But waiting inside, the woman cashier was on her phone. Work or personal, I don’t know, when a young lady approached her to ask a question. The woman roared at her not to interrupt her and chastised her quite fiercely for such a small offense. I struck up a conversation, but mentioned how offensive it was to hear her abuse another coworker that way. She started screaming that was her daughter, and she can talk to her any way she pleases. Then don’t have your daughter at work.
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July 2023 by Dawn P.
Paid near $500.00 a detail and was told water spots were not included. Rude absolutely the worst service.
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June 2023 by Stacy Carlson
The cashier Sheryl is such a delight to see. She welcomes everyone coming through the door. I've been coming here for years. And this time I'm writing a review, now that was shown how to.I've always had a pleasure talking with her while watching my car get cleaned. These guys bust their butts.Sheryl truly loves her job and she always has a smile on her face. Place is clean and organized. Looks like you found your face to your company. She is wonderful.My car came out looking great. Thank you.
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June 2023 by Jonathan Everett
It was a busy day when we went earlier. Just got home.Sheryl the cashier was awesome. One of the best customer service representatives I've seen yet. She gave me all the info needed about their sales and services. She's been there a while now.Guys outside looked hot and tired. But they still got my car cleaned very well. We will be back.
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June 2023 by Melissa Raymond
This carwash has seen its ups and downs. Some days are better than others. I read these reviews and the negative reviews are understandable but who's perfect?The staff changes, which is normal for most businesses. There are guys who I've seen who have been there for a very long time. New faces have been popping up and I have seen a big change.This is a family owned business, not a corporation. Let's try and give these people a chance to do better rather than slander their business because of things in the past. One bad review every now and then isn't bad when they are doing hundreds of cars a week. If it was so bad, every person would write a negative review.Some people like to complain.
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June 2023 by Caden M.
IF I COULD GIVE THIS PLACE ZERO STARS I WOULD. Paid for the managers special 15$. Asked for them to power wash the right side of my car. Instead the attendant decided to put a little water on it and proceeded to send me through. When i saw my car i asked the manager to send me through again because my car was still VERY dirty. He told me no while being very rude and unprofessional. He refused to give his name, let me talk to anyone else, give me a refund, or give me the owners contact info. I highly recommend you avoid this establishment.
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May 2023 by Mark R.
My car looked great after the wash. Following some lengthy travel on the road, my car had baked on layers of bugs. Washers meticulously cleaned tough spots. Plan on bringing my car back for its next wash.
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May 2023 by Barby Ingle
I've been through many car washes in the last 50 years of life. This one was the worst. From the delay at the start to the cleaning of the vehicle, to having to put my car in drive before it even got a rinse because it was done moving to getting out the other side w soap bubbles on the vehicle. Having to pull over at the circle k next door to wipe off soap myself. Not a great experience. I hope others have a better experience when they visit.
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May 2023 by Christy S.
I really really wish I would have read these reviews before going here . They are such crooks and they damaged my car! Basically said this is what detail cost then kept pushing me and pushing me to buy more and more . I finally put my foot down. However $350 later didn't clean the wheels, didn't clean the inside , broke all of the coating off my window buttons, messed up my sunroof. Sold me a wax that's supposed to last 3 months ! Ya right ! Never ever ever again !
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April 2023 by Mia S.
I've lived in Fountains Hills for about 1.5 yrs. I've used Francis & Sons multiple times including purchasing their $450 detail. This week I brought my new Mercedes in for an insides/outside wash w/tire shine. I purchased the top tier service and went through the car wash. I was directed where to go after the wash. One of the employees came over and barely wiped my car down and used a brush on the tires for a total of "1 minute" from start to finish. I rolled my window down as he was walking away and asked about the inside. He turns around and shouts for me to go! I shockingly respond with questions regarding my purchase and he continues to shout and point for me to go. I have never been treated so rude in my entire life. I leave the area and pull up in front to talk to a manager. The receptionist listens to my complaints and describes the man before I mentioned who it was (hmmmm). Then she states she needs to talk to the manger so I wait. She returns to explain the package I bought was express which I've purchased before and received an inside vacuum/interior wipe down. She never offers me an upgrade knowing that I wanted the interior cleaned (she was pleasant). However she does apologized for the employee. This is the worst customer service and I hope this review triggers a write up on the car attendant I believe they know who I'm talking about. I may have purchased the wrong package but nothing reflects the bad customer service I received. I still had the tip in my hand when I walked into the facility to talk to the manager. Its very disappointing that the manager didn't have the integrity or leadership to address the bad service themself. I'll spend my hard earned money elsewhere.
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April 2023 by JoAnne Zeterberg
When my car was in the finishing area at Francis & Sons Fountain Hills this morning, an employee moved the large truck in front of mine forward and did not put it securely in park, causing it to roll back into my car, bumping/moving it noticeably. The employee moved the truck forward, but didn't even look at my car. I reported this to the manager, Javier, who looked at my car with me. While there was no noticeable damage other than a small scratch, neither Javier nor the employee apologized. In fact, after talking with the employee outside of my earshot, Javier came to me and said that the employee said he stopped in time and didn't hit my car - even though two other witnesses in the waiting area saw the truck roll into my car. Will never use this car wash again.
