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November 2023 by Carolyn Kaul
Friendly and great customer service. Had an immediate issue and they took care of it that day. I shall be returning for regular maintenance. I appreciate the pictures of what is being taken care of, great way to keep in touch.
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November 2023 by Cm Springer
I called and spoke with Barry about putting on owner provided Bilstein shocks. He said they would do it since they are specialty items. He gave a quote of 2.5 hours and $460 labor. $180 per hour labor charge. They got me in early today and the first thing Barry said we can't do this work. Barry I told you this had a camper on it when I requested a bid and you said you lifted box trucks and it should be no problem. Then Barry said that it would have to be done outside and that he would have to charge more for working outside and not on the lift. He now said it would be $600. I reluctantly said go ahead as I had few options. Less then 2 hours and he called and said it was ready. When I got back he said he knocked off some money and the final charge was $540 for less then two hours labor and $40 for shop supplies. So he charge $270 per hour for labor after telling me on the phone it would be $180. Bait and switch.UPDATE: Terry the district manager called to talk about the situation. He reviewed the conversation I had with the staff reviewing the original bid as they record all incoming calls. He offered to revert to the original estimate and send me the balance. He also said it was a teachable moment for his staff. He genuinely appears to be interested in making sure his staff do the right thing. I am updating my star review to acknowledge his involvement.
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October 2023 by Linda Tarkan
Greulich's Automotive on Shea in Fountain Hills were professional and explained what needed to be fixed.They were knowledgeable andreasonably priced.We were given a two year warranty ( which is reassuring). They fixed our car with skill and were accommodating inall aspects. I highlyrecommend Greulich's for theirquality work. They were very pleasantto work with.
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October 2023 by Brad Svoboda
Greulich’s Auto Repair Shop in Fountain Hills is absolutely the best! Great customer service, top notch automotive technicians that do the repairs right the first time! Also Greulich’s is honest and provides fair pricing for expert maintenance and repairs!Services: General repairs & maintenance
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September 2023 by Andrea Wilkerson
Thanks to the 2 guys for getting my car fixed and back on the road safely. They did not let me leave to drive my car to work as it was a serious safety hazard. They made sure I was taken care of SAFELY and did the job as quickly as possible. They also inspected my entire vehicle and noticed I needed a new battery as well. Thanks guys for keeping me and others safe on the road!!Services: Battery service
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September 2023 by Ed Brachocki
I had a great experience at this shop yesterday. We were heading out of town in our motor home and stopped for lunch in FH. Coming back to the vehicle I noticed something hanging down from near the rear differential. I didn't want to risk continuing on a long trip with something like this so instead of cancelling the trip and taking it to the dealer I thought I'd go to Greulich's and see if they could help. Wow, they were great. They immediately said they'd look at it, which they did, and determined it was a bracket that holds some hoses and wires. The bolt had come loose and fallen out. While they didn't have a correct replacement they were still able to secure the bracket in place well enough so we could continue our trip safely. Great customer service all around. Thank you so much.
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September 2023 by Jason Allwood
Called at 10am on a Saturday morning with an issue. My vehicle was leaking fluids.Dropped the truck off and the team kept me updated through the process.Literally called or texted to keep in the know.Great customer service, excellent communication and just a really nice group of people that run the business.Service: General repairs & maintenance
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September 2023 by Living soul - not a corporate entity
Gruelich's provides top notch service!They do not offer extreme pricing and they do good honest work.I had a situation with my Kia Soul that didn't run and the managers including Berry worked with me and was very understanding & patient.The managers and mechanics at Gruelich's are good guys. I appreciate them to the fullest.Thank you!!
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August 2023 by Cassidy Ann
Dishonesty alert.I usually take my car to the dealership but it was low on oil so brought it in nearby for an oil change. They had good reviews, were initially friendly and seemed helpful, estimated oil change around $100. Left my car there for the day and was called an hour later to say my battery was dead and it would require a $500+ battery, the ONLY one for my car (battery was fine beforehand). On top of that my estimate was now OVER $1500 for all kinds of additional work that “Had to be done ASAP.”I called Costco to verify prices who indicated they carry my battery, the most expensive one being $179. I then called Greulich’s who was already draining my fuel line and had them pause. Returned to pickup my car to find the hood up, saying they had to jump my battery to even get it running. I paid the $200+ now for work supposedly completed and took my car immediately to O’reilly’s who not only had my battery in stock for $179 as well, they tested it and it came back perfectly GREEN/?.My car is now idling hard and making a ticking sound. Who knows if they impacted another system as well.I would hope we are beyond the days of scamming women and people who know less about your own particular expertise…apparently not. Disappointed in the way this business is handled. If you want honesty about your vehicle, I would not recommend this establishment.Service: Oil change
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August 2023 by Jessica Rodriguez
Absolutely the BEST customer service experience I've had dealing with a repair shop. They were quick in their repair, communicated phenomenally with us and it was very apparent we could trust them. Even with the drive being close to an hour from our home, we would undoubtedly choose them as a repair shop time and time again.
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August 2023 by J Rankins
I took my vehicle to two shops that were not able to fix my electrical issues. These guys found it on the first visit. Thank you again, feels good knowing my safety lights are working. I already set my next appointment to have more work done.Service: Electrical repair
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August 2023 by Peacen Quiet
Horrible experience. Paid over $600 for various services to best insure that our son’s car got him safely back to college in Colorado. Less than half way there, the care overheated - middle of the New Mexico desert in area with no cell coverage on a Sunday afternoon. Our son pulled over and waited for engine to cool. Once cool, he drove in 5 minute increments, repeating the process in order to get to cell service and the closest city. Found an Autozone open late on Sunday and popped the hood. The coolant reservoir cap was LOOSE IN THE ENGINE! The technician who did the work DIDN’T put it back on!!!Went into Greulich’s first thing Monday to share our experience and seek solutions. Was asked if we had pictures of the cap not on. No! My son bought 2 gallons of coolant at the Autozone, filled the reservoir, and I helped him find a hotel for the night. (He was exhausted.) The assistant manager stated there’s NOTHING they can do, but I should call an 800 number to find a service center in Colorado. The Greulich assistant manager and manager were absolutely no help. After 30 minutes of pleading, I left frustrated.My wife ( who originally coordinated the service) went in the next day to again ask them to help make this right. She was treated with absolute condescension, even told any damage was likely because our son drove the car after it overheated.We’re done with Greulich’s. As many people as possible need to be aware of their incompetence and poor customer service. They do not stand behind their work. Avoid this place at all costs.
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August 2023 by Sean L.
Our boat trailer wheel was damaged on a Saturday morning. Even though the Greulich team didn't have the parts to fix it, they bent over backwards to help us find someone that could repair the trailer and still pick up our boat the same day. They charged us nothing for their time and made several calls on our behalf to help us fix our problem. This is a really good group of people to work with!
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May 2023 by Stephanie Welch
Can't recommend this place enough. Our F150 was leaking oil into our electrical. Unfortunately there is a nationwide back order on many parts needed to fix our truck. Jim spent hours on the phone getting us parts and the manager Barry also went above above beyond and drove us to get a rental car while we had our truck worked on. Great customer service they got our vehicle done in a timely manner and went the extra mile to help us out. What a great place . We highly recommend taking your vehicle here .Service: Electrical
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May 2023 by Charles Charles
I have taken all my vehicles to this shop over the past 10 years and I have used other shops around the east valley but there guys have always been fair and honest with me. I own a small business and I put lots of miles on my trucks. This shop has gone far above and beyond to make sure my needs are met .Renee the lead tech is one of the best I have come across. Not always cheapest but repairs are done right and they always stand behind the work. Charlie Treiber Overhead Storage of Phoenix
