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July 2023 by M B.
Not sure what happened at this branch but don't bother going for banking services. The tellers are great but you need an appointment for all other services. We made an appt weeks ago, show up for the appointment five minutes early, then sat for twenty minutes while bankers walked past ignoring us even though we told a teller we were there (after being ignored). Then they pretended like we were late for the appointment which we were not. After 45 minutes waiting for a banker to help and they still did not, we left. I don't know why they have you make appointments if they don't honor them and/or no one can actually help once you are there- and there were four bankers, three tellers and a manager so they were not short-staffed just unorganized. Terrible customer service!
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June 2023 by Noah G.
This locations service is truly the worst I have ever experienced. There was 1 teller and one person greeting at the front? They made us sign in to an iPad and I waited over 45 mins to pull out small bills.... They were extremely rude and this branch has to truly be the worst one. I will drive 30 mins to next Wells Fargo to get better service. Unreal.
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June 2023 by M P.
This WellsFargo is pretty pathetic now. Hasn't had a drive-through in a couple of years, are not open on Saturday, has very few employees so, sometimes you have to wait 10-15 minutes in line. Now, this branch doesn't even open up until 10:am! This morning I went to get two rolls of quarters. I literally had to wait 15 minutes for quarters. Two cashiers, and many senior citizens waiting, this particular branch needs to have more cashiers, instead of a highly paid greeter (who I know as a cashier). She could've been able to access getting me quarters, for Gods sake. Mobile banking, I'm sure is one of the reasons banks are beginning to change over to limited banking services. . However, this particular community has too many senior citizens who are never going to do online banking. WellsFargo needs to get their act together and make these changes based on community need.
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May 2021 by Yaya Z.
Worst customer service you can imaging. I changed my legal mane due to citizenship status. I got my SS card with new name and driver license with the new name, And I went to Chase bank in Fountain Hills with my new SScard and new drivers license, and the banker had my account updated in 10 minutes. Then, I went to Wells Fargo. That was when Nightmare started. The banker Steven Gaston was rude and arrogant. He told me Driver's license and SS card are not legal documents. I need a "form" which shows both my previous name and new name. I was so confused because SS office didnt ask for it. MVD didn't ask for it, plus that "form" doesn't even exist. Then, the manager Kate Marrin showed up. When I asked her why drivers license and SS card are not considered legal documents, her answer was " SS card could be fake. " That confused me even more because based on her theory, the "form" they asked me to produce could be fake, too. Steven even made a comment with an erogant attitude " You think I can just change my name to Jimmy?" I was totally speechless by his stupidity. NO! You cannot! You dont have A drivers license and SS card with Name of Jimmy. You moron! My husband asked if we can just open a new account with my new legal name. Steven said firmly " NO! Not now because we already documented it." At that moment, I felt I was in the police station and was caught with some kind of crime. My "crime" was documented so there was nothing I could do anymore. I went back home and called WF 800 number and was told to have name change, all i need was drivers licese and SS card. We drove to Scottsdale branch. Sure enough, with my drivers license and SS card, my accounts were updated in 7 minutes. Who the hell gave those poeple the power to make in house policy in the name of Wells Fargo? I want to know. I also want to know that to how many people Kate Marrin has made the statement " SS card could be fake." I am a minority, a person of color, but I have banked with WF for 23 years with an open 6 figure line of credit account. During the past 23 years, I also have had several mortgages with WF. She better not assume I just illegally crossed the border with a fake SS card based on my color and race! I am waiting for Wells Fargo's investigation to decide if I should keep banking with WF any longer.I
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January 2020 by Aryana M.
Wells Fargo didn't allow me to DEPOSIT a signed check to my husband's account, even though he gave me his card and permission. Ridiculous.
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April 2019 by Nisar P.
Bad customer service with policy in place that makes no sense. If I could I would give this place a Negative 10 stars. The lady who helped me just seemed like she just wanted to push me away so she can go back to what she was doing. I would not do business here with them.
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August 2018 by M M.
This bank is the worst in Fountain Hills. The wait time to get service is always long with long lines, people are not genuine, not efficient, & have the worst benefits of all the banks. On three occasions, I went in for a simple 5 minute transaction & my experience was the same. On this last occasion, the teller's name was Freddy Guardi who worded what he was actually something like this..."I have my station over there (pointing to the drive through window) so will need to take the transaction over there & will be right back or..." he said, "you can wait for another teller". I asked if he could take care of my transaction at the time since it was a very simple transaction & he said "yes" it was just he physically had to go to the other window. I said it would be fine just as long as he could take care of me at the time because I was in a bit of a hurry. Little did I know that he was going to service 2 other people at the drive through in between! So he took my driver's license to pull up my account etc...for the paperwork to the "other station" by the drive through, completely helped a person at the drive through as my time was wasting, came back, had me sign the paperwork which all I needed at that point was the receipt, & he goes back but instead of him coming right back with the receipt, he helps another person at the drive through completely before he comes back with my receipt!! I should have been completely taken care of but instead he took complete care of 2 people at the drive through!! So NO MORE!! That happened to me 3x's before. It was 20 minutes later. Maybe it is because I don't have a lot of money in their bank? I don't know? But everyone should be treated the same whether they have a lot or a little. No one should be made to feel like a 2nd class citizen. So I will take my little bit of money elsewhere. Other Banks know me by my first name, are very genuine with no long wait times or lines. You will get better service, benefits & genuine relationships with OTHER banks in Fountain Hills. DO NOT USE WELLS FARGO IN FOUNTAIN HILLS!!
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February 2018 by Lee W.
Great experience here with Ajay. Incredibly helpful customer service. Helped resolve all our issues.
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November 2013 by Joseph S.
Very polite professional staff weather in drive threw or in side of store. Better then boa any day
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October 2013 by Howard L.
Really slow drive through teller On Saturday. Almost 15 min. They should of made me a hamburger too If they take that long.