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August 2023 by Tim F.
Rebecca is awesome. Knows the product very well. The selection is great. When the homebuilder let us down, I started looking around for what we wanted. Led me to Arizona Hardware. Rebecca offered to help me find what I was looking for. Pointed out what sizes we would want to use. The builder didn't mention that. All things happen for a reason. If you're looking for door hardware, you would be doing yourself an injustice if you didn't look here. I don't write many reviews. My expectation is very high when I'm giving someone my money. Most don't qualify for my time or review. I just don't go back.
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July 2023 by Larry Knight
Nice people with a ton of experience and a great selection of hardware. We found exactly what we needed for our new front entry door hardware. We also got some good advice and price matching on the interior door hardware which we were looking at through another store originally, so we ended up buying here instead. Would definitely go back here for any door hardware needs in the future, since the advice and selection is a big time saver.
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July 2023 by LJK AZ
Nice people with a ton of experience and a great selection of hardware. We found exactly what we needed for our new front entry door hardware. We also got some good advice and price matching on the interior door hardware which we were looking at through another store originally, so we ended up buying here instead. Would definitely go back here for any door hardware needs in the future, since the advice and selection is a big time saver.
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February 2023 by William Brown
Very Helpful Staff! Always have everything I need in stock!!! Very clean, very organized!
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February 2023 by Jessica H.
Working with Rebecca, and she has gone above and beyond in every aspect, helping me pick the perfect hardware for my new home. Her knowledge of all the products and style for helping me design different spaces was amazing. A great company to work with and a great experience!
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January 2023 by David O.
Our front door handle latch was wearing out. Ultimately, we decided to replace the handle, lock, and the inactive/dummy side handle and faux lock and the garage entry handle and lock since a couple of locks and the garage door handle had issues, too. So, we had a challenge of finding a matching set that matched in a number of ways: finish, handle spacing, shape of cover at the mounting locations, and left/right side handle. We could not find the full set of matching pieces at either of the major hardware stores, and the parts we could find on Amazon were forecast a 3 weeks delivery. We had hoped for a sooner delivery so that I could install as much as possible over a holiday break. Arizona Hardware found us a quality, matching set for little more than the price per component Amazon was charging, well worth it for the guidance in making sure that we had the right parts. They rekeyed sets to match in store, saving us a locksmith trip. They had 2/3 of the parts in stock, enabling me to install them early in our break, and the balance just a week later. Their guidance and expediency were quite valuable for us.
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December 2022 by Ken Williams
The absolute best place to buy hard to find quality door hardware and parts like EMTEK!!!!
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December 2022 by Pollye Janisse
Awesome. Every kind of handle you could want. Customer service was top notch!!
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June 2022 by Jgp P.
Called and spoke to Tim there in-house "Hoppe" locks expert and explained that i had a broken lock mechanism on the bedroom door and a loose handle on the kitchen door" with exactly the same hardware. I emailed "pictures and video" to Tim he then replied to my email with a Hoppe form to fill in which i did and returned and then he said that i needed two internal gear replacement parts to fix the issues. After doing a little more research on the web i found that i could remove the lock tumbler with one screw and that one piece could be replaced for $94.00. Tim billed me for 2 complete internal locking mechanisins at $126.49 a piece 20 stainless chip board screws $6.40 A $10 dollar charge for a "signature" and $40 for shipping and handling, $309.38 I called back spoke to Tim re the incorrect diagnosis on the bedroom door and asked about sending one of the incorrect pieces back and was told he would not switch out the incorrect piece for the lock that i actually needed which came out to be $4 less than the wrong part he sent me and i payed for and that i would need to pay a 30% restocking fee on the returned part as they don't stock anything from Hoppe and place all orders directly. So after sending pictures and video and still receiving an incorrect part as the customer im pretty much told to go pound sand its your problem, about as shitty service as you can get one this one.
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June 2022 by Jenne Acevedo
Big shout out to Rebecca! I thought I knew the hardware I wanted, but I had no idea. She gave great suggestions, was patient as I looked through everything, and helped me find the perfect pulls and knobs for my new cabinets. Thank you for excellent customer service.
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June 2022 by Kailey Christians
I really had no idea what kind of hardware I wanted before I came to Arizona Hardware. The staff here was amazing. Very friendly, patient, and helpful! Highly recommend
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May 2022 by JoDee B.
Amazing customer service. Even though they were busy they explained they would be right with me. Rebecca has a great design eye and is great at customer service. I would highly recommended this place for you and your clients. Locally owned as well.
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May 2022 by Donald Penny
Have a difficult cabinet hing problem, they do their best to solve the problem, makes it difficult if a particular hinge isn't made no more
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March 2022 by Jenifer P.
Worst customer service in a business that I've ever encountered. Disrespectful, rude, not worth my time or yours. Won't return and definitely will discourage all of our custom builders and homeowners away from this business.
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February 2022 by Kelli McNaughton
We were so uneducated on what to get for cabinet hardware. We just assumed we would go pick a cabinet pull and order 100 of them. Turns out there’s really an art to this and hardware for cabinets is not one size fits all. My builder was going to put the same size pulls on all of our cabinets and double up on long drawers.I’m confident after my design experience at Arizona Hardware my home will look more customized and purposefully designed with appropriate sizes where they belong. Thank you Rebecca for your expertise!We paid a little more than at Home Depot or Lowes, but the value for product and experience is definitely worth it! Great selections!
