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November 2023 by Rochelle Hoylman
After checking out a couple other furniture stores, we came back to Ashley and bought a new dining table and chairs and 2 bar stools. I even got to use a $50 coupon which was great. We have been satisfied with all our purchases at Ashley.
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November 2023 by Nicola Mitchell
Let me just share how much Mike and Jeffrey blessed my kids and I today! I started crying in the store because they made sure that we left with a brand new table and chairs set to enjoy Christmas with our family!!! Thank you both so much!! I haven’t been able to buy a new table and chairs for my family with all we have gone through financially and you made it happen for us!!! What you did was so amazing!! Grateful beyond words. ????♥️♥️♥️♥️
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November 2023 by Raman Gevargiss
If you are looking for a home furniture store, this the place to be and you NEED to ask for SK… he is a standup guy loved his attitude, friendly , easygoing and great to work with..
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November 2023 by Sj C.
Purchased a piece of furniture from Ashley's in Gilbert. Had four in stock at warehouse according to salesperson and office personnel. We could not get a delivery til 11/24. They stated they would call prior to delivery along with a 4 hr. window. Waited for call all day (Black Friday) - no call no show. Store manager said "that's not her department". Additionally stated "I wasn't there so I don't know what was said" even though I was reading right off their invoice and point of sale materials. I was appalled by their lack of honesty and total incompetence. If I knew this going forward, my wife and I would have shopped elsewhere. Mistakes can happen but be honest enough to own up to it vs. trying to verbally insulate yourself from any blame. My advice - shop elsewhere.
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November 2023 by Gulin Aktas (Gulin)
I had a great experience with Ashley Furniture. The quality of their products and the level of customer service exceeded my expectations. I recently purchased a sofa from them, and it not only looks stylish but is also very comfortable. The delivery process was smooth, and the staff was courteous and professional. I would definitely recommend Ashley Furniture to anyone in search of high-quality furniture.
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November 2023 by Freddy Love
Angela was absolutely amazing, I can’t say it enough! Just amazing! She took the time to go through everything with us and helped us with ideas on how to decorate our new apartment. She definitely went above and beyond!We look forward to working with her in the near future!
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November 2023 by Tech1022
We came in tonight looking for a new couch and wasn’t disappointed! Ronald was the associate helping us and he was very professional…a very kind gentleman who was patient with us and answered all of our questions which made the experience of buying a big item very comfortable. We ended up with a great living room set and will definitely be shopping here in the future.
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September 2023 by Amy Weide
Kylen was so helpful and patient and took on a huge challenge today of ordering every item for a 2600+ sf home today with a tight delivery window. All under 4 hours, lots of steps and decisions, and he was very informative and delightful through the process! Thank you to both Kylen and Ryan for making the impossible a reality with such professionalism and care!
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September 2023 by Sarah Brumback
This furniture store had exactly what we were looking for, which was pool furniture. We were greeted by Ronald, who was extremely friendly and helpful in helping us complete our order. He explained the entire delivery process to us thoroughly and was very professional. The delivery came when it was promised and they were very communicative about the delivery time. The delivery guys were great as well, very friendly and efficient! Highly recommend this store for any furniture needs you may have.
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August 2023 by Freespirit76
We just moved to our new house and needed new furniture. My experience today could not have been any better! Mike, Shyla, and Bobby were so kind, helpful, and professional. Love this store! We will definitely be back. Great deals and phenomenal furniture! Thank you so much!!
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August 2023 by Derek L
Ronald greated us at the door, showed us to our new dining table and our search around the valley has ended here! He also shared with us a much needed insurance on our new furniture which we purchased. Kathryn greated us on our way out, how sweet.
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August 2023 by Jeff Watkins
My wife and I returned to this location to purchase a specific living room set she had seen yesterday. As we walked in, we were greeted by a lady name Katherine and I believe her last name was Buck. Right off the bat she was rude. We had mentioned we had already been in and spoken with a very helpful associate but didn’t remember her name. Katherine responded “well it doesn’t matter who that was. There are only two of us here now and I will be the one helping you” We proceeded to tell her what we were looking for and she interrupted every sentence without letting us finish. I bit my tongue and didn’t say anything about her being so rude and we just walked off. She followed us around and we were still going to buy until she informed us there was a $320 delivery fee!!! I questioned it and she said “yea it is what it is. We have talked to our managers and they don’t care so take it or leave it”. So….we left it. We went to the other Ashley store and bought THE EXACT SAME SET PLUS AND EXTRA PIECE for $1600 LESS!! Not to mention the deliver was only $200…Katherine is a perfect example of horrible and rude customer service.
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August 2023 by Justin Greenhalgh
About a year ago, my wife and I purchased a very nice Sofa, all electric with lumbar and head controls. The sofa has held up very well. Today, I sent my Dad to the Gilbert Store, as we are having a brand new home built right now in San Tan Valley that will be ready in 30 days. When he came home, I was literally disgusted when he told me that they would not take a check from him for his furniture, that he won’t even take possession of for a month, because the Address on his check doesn’t match the address on his License as he had already changed his License to our new address in San Tan and we are waiting on the Bank to send him new checks with the new address on them. He is just moving from Havasu! Remember, he told the “Manager” that he won’t even be having the furniture delivered for a month, and that was ample time for his check to clear! He is 67 years old, very sharp and is literally a Multi Millionaire having owned his own Real Estate Offices for 37 years! Are people really that stupid? We will NEVER give another penny to Ashley Furniture and I’m going to make sure an go out of my way, to make sure all my friends, family and Social Media contacts, never use Ashley furniture! These generations of brainless people are just worthless and scary to the future! Good luck with that one, as you just lost a TON of money and business!
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August 2023 by Kelsey Moody
Everyone is so kind and helpful in our search for some dining room chairs. Although we didn't find what we were looking for, they helped guide us in the right direction to other stores that maybe could help fit what we needed. Even though they weren't able to give us exactly what we needed, we were greatly appreciative for the advice that they gave us while we were there. We will definitely keep this in mind when we need other furniture in the future. Thank you again
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August 2023 by Justin G.
About a year ago, my wife and I purchased a very nice Sofa, all electric with lumbar and head controls. The sofa has held up very well. Today, I sent my Dad to the Gilbert Store, as we are having a brand new home built right now in San Tan Valley that will be ready in 30 days. When he came home, I was literally disgusted when he told me that they would not take a check from him for his furniture, that he won't even take possession of for a month, because the Address on his check doesn't match the address on his License as he had already changed his License to our new address in San Tan and we are waiting on the Bank to send him new checks with the new address on them. He is just moving from Havasu! Remember, he told the "Manager" that he won't even be having the furniture delivered for a month, and that was ample time for his check to clear! He is 67 years old, very sharp and is literally a Multi Millionaire having owned his own Real Estate Offices for 37 years! Are people really that stupid? We will NEVER give another penny to Ashley Furniture and I'm going to make sure an go out of my way, to make sure all my friends, family and Social Media contacts, never use Ashley furniture! These generations of brainless people are just worthless and scary to the future! Good luck with that one, as you just lost a TON of money and business!
