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March 2024 by Michael Hodel
First time at this dealership and couldn't be happier. Ivan was great to work with and will definitely continue to bring my vehicle here
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March 2024 by Joshua M. Smithmier
I had to wait much longer than expected but was treated well by all staff with whom I interacted and was given a discount to compensate for the delay and was satisfied with the outcome.
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March 2024 by Jerzy Poprawa
Beware of those folks!!! Please be advised that my review reflects a cautionary tale regarding my purchase experience at Autonation Chevrolet Gilbert, specifically with a used Ford F450. I reluctantly offer a one-star rating solely due to the absence of a zero-star option.In summary, upon locating the desired vehicle at Autonation Chevrolet Gilbert, I dispatched an assistant to evaluate the truck. He reported several evident issues, which the sales representative assured would be resolved pre-sale. After a week or so, we were informed that the truck was prepared and "ready." Nevertheless, we discovered a persisting oil leak from the turbo booth, for which they promised a replacement part— a promise unfulfilled to date. The dealer provided a checklist that came with vehicle, implying a comprehensive mechanical inspection, which seemed reassuring.During the purchase, I was persuaded by the finance manager to add an expensive million-mile warranty, portrayed as beneficial due to high repair costs for such trucks. I went ahead and purchased the warranty based on his recommendation. Unfortunately, merely a week later, noticeable steering and suspension problems arose. When I took the truck to AutoNation Ford in Scottsdale, it was evident that it required repairs for pre-existing conditions, which were not covered by the warranty.After a formal request to Autonation Chevrolet Gilbert to cover the repair costs, due to the impossibility of detecting these faults at the time of purchase, I received no response. The same disregard was shown to inquiries from AutoNation Ford Scottsdale, who provided exemplary service, amazing people working there!!!The out-of-pocket expense for repairs amounted to approximately $3,000. I am currently assessing ways to recoup these costs from Autonation Chevrolet Gilbert. This experience has left me feeling deceived. I am resolute in not patronizing Autonation Chevrolet Gilbert for future purchases and am committed to sharing this experience with potential customers. It is a regrettable situation that warrants attention.
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March 2024 by Baseem Adam
From my positive experience with my agent Caleb, I highly recommend him. I bought my dream car after the dealership gave me a good price on the 2024 suburban, with their professional way of answering all my questions honestly, I really trust them to buy another car from them in the near future. Caleb was beyond excellence on helping me so i wish him all the best in his career.
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March 2024 by F Terry
Great customer service and maintenance on my vehicle. I’m satisfied and will return in the future.
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March 2024 by Kimberly Moore
This is by far the best dealership I’ve ever been to!!! I highly recommend them!!
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March 2024 by Beau Thompson
Great management team and customer service. I plan on getting all my services done for all my vehicles.
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March 2024 by Phil Clay
Beware! Get Inspection! Bought a used Silverado that was supposedly through their rigorous inspection process. Thank goodness for the 5 day money back guarantee. Took it to my mechanic and it needed, not recommended, over 3k worth of work. Broken motor mount, leaking transmission, leaks in front and rear axles, trim missing. Unbelievable. Gave them options to cut a check to us and the mechanic to do the repairs, they could do the work and warranty it all, or undo the deal and give me the money back. They opted for the return. Next day saw the truck back up for sale and now it’s gone. I feel sorry for the person they stuck with this 2018 white v8 4wd, 1500 with about 76k miles on it. Then it took over two weeks to get the money back. Went to Canelback Toyota and bought a Ford F150. Got it inspected by the same mechanic and passed with flying colors. No work required. Don’t do business here or 100% make sure you get an inspection no matter what it looks like. It’s the hidden things that will get you.Response to Autonation response: There is nothing you can do to make this right for me. But you should call the person you sold the truck to and take care of them. Then, improve your inspection process and don’t put vehicles in your lot that are not safe.
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March 2024 by Cheryl Witherspoon
Keegan and Johnny were extremely helpful and patient. They made their self available immediately upon my arrival to the dealership after conversing with Keegan on the phone in regards to my preferred vehicle. Eric Soto was all hands on deck as well. Excellent experience!
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March 2024 by Steven Andress
Staff very helpful and explained everything in detail.
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March 2024 by Michael Hupp
JenniferGagon, my service advisor was fantastic. Jennifer took the time to listen to what I needed, set up an appointment for me and the car was finished on time and the work done was completed perfectly.
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March 2024 by Taylor Holston
They were great! Didn't pester right when I pulled up like a lot of other dealerships and I felt comfortable throughout the whole process. Clint was amazing! He worked with me on pricing, answered all of my questions, got me set up in my new car, and made sure I knew how to work all of its features before I left. Very friendly group, wasn’t necessarily planning on buying a car that day but glad I bought a car here. I was pretty intimidated about the car buying process but it was very smooth with these guys!
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March 2024 by Gerhardt Banjac
Great job by Jennifer and her team servicing my C7.
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March 2024 by John Scott
I made a service appointment at this location about three weeks ago when dropping off my vehicle, they told me it would take two weeks before they would look at it. I would not recommend this place for any type of service.
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March 2024 by Nick Orlando
My experience is always great. The people in the service department are friendly, thorough, and always happy to help!
