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March 2024 by Estelle B.
As always AZ Automasters (Gilbert, AZ) has done right by me again! I took my car in for a complete tune-up this past Saturday. Service was completed. While driving home my car overheated. I wasn't sure of the issue and why it would have done that considering I just completed the tune-up. Immediately pulled into a gas station, shut the car off and evaluated my situation. Realizing I should not drive my car the 8 miles I had left, I had my car towed home and left a message with the shop. Jessica (GM) wasted no time getting back to me. I explained what happened, and had the car towed back to the shop for evaluation first thing Monday morning. Mike (Owner) and Jessica wasted no time trying to determine the cause of the overheating. Mike, Jessica and Michael you are nothing short of AMAZING! Your customer service is always top notch and I THANK YOU from the bottom of my heart for making sure my car was completely safe to drive before returning to me. Monetarily I saw the dollar bills flying out the window but you made sure that didn't happen! You were completely fair with the charge! Mike like you said, your are a man of your word and that is absolutely the truth! Thank you for delivering my car to me in San Tan Valley, that was completely unexpected. I am forever GRATEFUL for your HONESTY and AWESOME customer service. Again, I can't thank you enough! You ROCK!
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March 2024 by Isidro L.
First, I wanna start off with the communication of this facility. Communicated with me every step of the way try to find ways for me to save money. Diagnosed my vehicle and kept me informed about every stage. Told me which things I needed which things could wait. Which I felt was really honest from an auto repair shop. I moved it out here from New York and when you move into new state, finding a good auto facility is crucial. Because as you know, lots of them overcharge you or make you do services that are not needed for your vehicle. The shop is definitely my shop moving forward. Thank you.
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March 2024 by Hannah Noetzel
Az automasters has taken care of my car problems many times. Recently took my car in with a check engine light and Michael helped out tremendously with fixing my car quickly and efficiently. Thank you for the great service and affordable prices
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March 2024 by J Van
I had bought a car while I was in the area visiting family, and wanted to have it checked over before I headed out of town with it. My sister suggested I take it to her regular guys at AZ Auto, and they got me in super quick, did a great job checking it over and doing a few fixes, and their prices were very fair. Excellent service. Then today my sister went into their shop to have them check on her car because it was “shuddering” as she drove. Even though they were closing soon, they got her right in. Turns out when she’d had her tires rotated by someone else, the didn’t tighten a single lug nut!!! So scary! So Az tightened them all up for her and replaced a part that one of the loose wheels damaged, and then they would not even accept payment from her! These guys are seriously the best. Honest and fair and do a great job. Would absolutely recommend.
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March 2024 by Jennifer Hawkes
AZ Automasters is the best mechanic I’ve ever used. Honest. Reliable. Friendly. They go way above and beyond. I cannot recommend them highly enough.
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February 2024 by Arlene Santana
Every time I go, always such a great experience. Have been coming here for years and the new manager and everyone else was super helpful and friendly. Never had an issue before.
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February 2024 by Valerie Villa
Great service. Richard was really helpful with getting my car serviced.
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January 2024 by Melissa Foos
Great customer service and They are so nice there. Highly recommend
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November 2023 by Kelly Martinez
Love the service we received here, Richard I believe his name was..the nicest guy. I called and was able to come in the same day and receive service the same day as well. Gave us thorough information on issues that may not need fixture now but what should be the first priority next time or anywhere else we may go. I’ve been to Jesse’s other location in Chandler too and loved the service I received from her and her employees there as well..and now this one in Mesa. The employees are all knowledgeable and kind. Patient with you, and willing to do what they can to keep you safe on the road.
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November 2023 by James Currin
Richard was the coolest dude. Was able to be seen the same day, told it might be kept overnight but ended up getting it back the same day. Was told in detail what needed to be fixed beforehand and what will need to be kept an eye on for the future. Didn’t try and scam me or make me feel pressured into doing anything else out of my budget, but helped keep me informed to make sure my car was safe on the road. Will be coming back again soon.
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October 2023 by melanie wells
This place is absolutely terrible, it's dirty and dingey, the staff was not nice or friendly at all. Took 5 minutes just before they noticed I was even there, then wanted me to wait 3 to 4 hours for a oil change. Richard is not someone you want to deal with ever again, so I left and went where I was welcome
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October 2023 by BJ T
My vehicle was making a terrible clunky sound, AZ Automasters, responded promptly and was able to inspect and repair my vehicle that day. Great customer service, they were very kind and explained what needed to be repaired and answered all my questions. Found their pricing to be comparable to other establishments.
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October 2023 by Gregory Gonzalez
I found AZ Automasters through Yelp, and Jessica gave me up front pricing and info, and Richard thoroughly explained how everything works and they did an outstanding job on replacing my fuel pump, and pricing out some of the other repairs I need on my used 2004 F150.I'll be back for more work in the near future!
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September 2023 by Kailee Brown
I had an amazing experience getting my car fixed here! My car wouldn't start and they figured out the problem and explained everything to me. Everyone who works here is very kind and knowledgeable. This is definitely my mechanic from now on!
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September 2023 by Imuru
Had these guys install 2 rear lower control arms as i had some trouble getting a bolt out. They got it done for a great price and were very kind about it. They offer great prices, turnaround time, and all around great service.Services: Steering & suspension repair