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October 2023 by Luree Vanderpool
My baby was so nervous, but the vet techs gave him extra love today for his check-up. He did great thanks to the caring staff. Thank you.
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September 2023 by Mark D Larimore
Everyone's great. They care about my dog. Great place to go or your pet.
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September 2023 by Kimberly D
They take wonderful care of my doggies! I love the staff!
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August 2023 by Theresa S.
I will never go back to banfield. Their wellness plan is a bunch of bunk. They don't do surgeries or any kind of procedures. If your dog gets cherry eye. They tell you to find another vet. If you have an emergency, they won't take care of your dog. You can't even talk to their vet. You have to drop them off in the morning and pick them up when their vet is done. One of the meds they gave my dog for her cherry eye was $64.00. When I got home, I found the same med for $14.00. Find yourself a good veterinarian who cares about your animal. Steer clear of Banfield and their rotten wellness plans.
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July 2023 by Mary
Got my baby in right away and were extremely kind and helpful. My bearzy is my life and they helped me get her better. Thank you guys for everything you did today. She's sleeping with her brothers but doing good
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July 2023 by adub
Banfield’s staff are excellent however the cons outweigh the pros with this location. They’re typically always booked out 7+ days, every service is overpriced and the puppy plan is laughable. Whatever you do, don’t get talked into a plan otherwise you’ll have to buy yourself out or complete the full year. We took two of our pups here for over a year because of convenience and we will never be back. Avoid Banfield if you can.
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May 2023 by Rebecca Shentu
best banfield in the state!! been taking my dog here for annual check ups and vaccinations since we got him. my dog is super picky about people but dr. kelsey is AMAZING with him and we haven’t had any issues so far! highly recommended :)
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May 2023 by Brad O.
BEWARE - I have been paying for the insurance through Banfield for 9 years. For the last 2 years, they seem to go through Doctors every 6 months, and you can't build relationship with one Doctor. More frustrating is when you have to have surgery completed. I have a dog that has a cancer tumor that needs to be removed. Banfield cancelled the first surgery on me a week before the surgery date. I rescheduled with a new location after calling five locations. They scheduled me for Saturday, May 27th on Memorial Day weekend. I triple checked that they could do the surgery on Saturday since this was perfect for me, so I did not miss as much work to be home for the recovery. Today (May 19th), I get a call from Banfield telling me they can't do surgery on Saturday anymore and they want me to come in early on Tuesday, May 23rd. This means I have to take the entire week off work which I can't do. When I ask what else they can do, I am told to just call around to other locations and see what I can find, even know I did this back in March and have been waiting for May 27th almost two months. They could not care less about the inconvenience this causes. The lack of care at these locations as really deteriorated over the past 2-3 years. I would NOT recommend buying their pet insurance and using them for your vet care. Find a local vet close to you that cares and get national pet insurance instead.
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April 2023 by Julie Germain
People are very nice but didn't trim my dogs nails, otherwise very good.
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April 2023 by Megan T.
I had two dogs plans with this hospital location. The doctor flat out lied to me and told me the next time that I came to see her for my dogs teeth while my dog was under she would remove the large cancer mass on my dogs leg. When I questioned her where it was, she told me it was the right rear leg. I let her know that I knew there was a skin tag that had been there the whole life of my dog, which is eight years old. I don't appreciate the up charging this facility. tries to do every time I brought my dogs, in. When my dog got really sick and I needed an appointment, they were five days out even though I am paying for the plan. this location is terrible. I highly recommend going to a vet that is not at this hospital. This hospital should be very ashamed of the fact that my dog was sick for five days before they could get her in.
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March 2023 by Kevin Olson
The worst place they don't follow up on your animals test results and I had to call back to find out days later and couldn't tell me anything and had the nerve to tell me call back on the following Monday almost a week later when I picked him up they told me they would call me back the next day. ⁰
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March 2023 by Phillip Reed
If you can afford Ban Field, my issue, my dog, needed to be neutered 4 teeth pulled and shots, which cost over $2, 000.00 thousand dollars + well I found a mobile pet hospital, it cost me less than $400.00 what a difference. Ban Field is not on my list. it's way too expensive. That how I feel.
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March 2023 by Steven H.
Can I give no stars for this location? Our "home" location is in Chandler, but we had to go to Gilbert for an urgent appointment d/t no appointments in Chandler. Staff and veterinarian seemed nice, but things went downhill in the following days...First, they ordered/sent the wrong lab and of course was charged for a more expensive test. So we had to drive back (18 miles each way). They didn't want to hear about reimbursement of gas money for their mistake. I did get a refund for the lab cost difference. Staff also said the vet was busy and couldn't talk to me on the 2nd visit. And when I asked about refills on meds d/t the extended wait time caused by having to run a 2nd test, I was told again that the vet was busy and my dog should be fine. After a follow-up call days later the lab results weren't in, and we could get refills, but we had to drive out to Gilbert again! The Chandler location refused to fill the meds. Even though it is something that is easily done for humans. And finally, we go out to get the refills on Saturday and Gilbert is closed! The website, signage on door, and Yelp all say it's supposed to be open 8-5. I'll add the photo.Don't recommend this clinic and company. They clearly don't care about their customers and don't know how to properly operate a business.
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February 2023 by Trinka McCabe
They treat my dog so sweet. She gets a bit stressed. They treat us really good!
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February 2023 by Alyscia “Aly” Stafford
This place has been my savior on more than one occasion. My husky Fox it full of anxiety and can be a little crazy but they are so good with him and the only place I think he feels comfortable. They are always so helpful and kind to us (especially Jocelyn) and I cant imagine taking Fox anywhere else. Cannot recommend this place enough! Thank you for everything you do for our Fox boy!
