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April 2024 by Bill Walden
Customer service is really BAD! Cant the the local branch on the phone or to return my call. I'm not sure why they even have branch banks. If you do go in (its the only way to talk to a human) you have to make an appointment and come back another day!
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March 2024 by Daniel McClendon
Excellent customer service from Joshua on February 29th, 2024. The ATM wouldn’t let me withdrawal the amount of cash that I needed, so I went inside and Joshua helped me with the transaction. Great customer service and I will definitely be back ??
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February 2024 by Matthew S
Called ahead for a notary. Upon arrival was told since I didn’t have an appointment there would be an hour wait. This would have been useful information to know during the phone conversation, before driving to the bank.
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February 2024 by Kyle Vahjen
Madison helped me get a cashier's check. Quick and easy, in and out in 5 minutes.
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February 2024 by Connor Crane
I wish I could give this bank negative stars. Bank of America is the worst banking service I've ever had. The manager at this location is very unprofessional. Due to all of the issues I've had with bank of America I will be closing my account
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February 2024 by Nick W.
I love BofAs online banking, it’s great, no complaints. But whenever I need help from an actual person, BofA consistently falls short. I needed $10k from my accounts and went to BofA branch at 2:30pm on a Wednesday only to find 6 people working, but no teller who was the only one who could get me my money. Completely unacceptable. This current situation, I ordered foreign currency and they delivered it without a signature guarantee and it was stolen. I had to order my currency and this time had them deliver it to the local branch where I could pick it up. I get a voicemail from Annabelle at BofA off Gilbert and Germann who says to call her back. I call her back 3 times that same day leaving voicemails, but she never answers or returns my calls. I call several times the next day, no answer and no returns of my voicemails. I try calling and getting ahold of ANYONE at the branch for help, nobody is available. And what recourse do we have for BofAs terrible customers service? Nothing. Nobody cares at BofA. There’s nobody to complain to, no manager to speak with, no consequences for the associates who aren’t doing their jobs, nothing. You just take the poor service and move on or switch banks. These people are crooks and don’t deserve my or your money. Bank somewhere else
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February 2024 by Jon Goit
Went to cash a personal BofA check someone wrote me. Refused to do it because I did not have an account with them. Said I had to open an account to cash it, even though they could verify the check had sufficient funds in the account.
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November 2023 by Katie Abeyta
Great experience! Very friendly and personable staff at this location!
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November 2023 by Meghan Lopez
Shelly (Melinda) is a true angel. She has gone above and beyond to make a difficult time for me as easy as possible. The compassion and care Shelly and this branch have shown go way above and beyond any services you'll receive from other companies these days.
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November 2023 by kavita bhatia
Automated service sucks associates business cards have their number and cant reach them They can provide a better service, hire more people and help
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October 2023 by Dale S.
If I could no stars I would. Show up to the bank at 4:59 and the lady already walking out of the bank shows me her phone and says it's 5:00. How is the door locked to not let me in and you already have a bag on your shoulder. Might not be a big deal to some but at least walk out the door after you truly close
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September 2023 by Andre S
They don't pick up their phone.They might as well not have a phone number.
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August 2023 by Kristen M.
do not go here for currency exchange. 1 hour later and we walked out. they are incompetent.
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June 2023 by Luis Miguel Alcala
Thanks to Joshua, Roberto and staff for all the help, we received all the information we were looking for and extra help needed.After a bad visit in another location and almost closing all my accounts, they saved my day!Thank you so much and this will be my main office to visit in the future. Thank you very much!
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June 2023 by Tom DelRosario
They have no way to be put on hold or leave a call back number. So if you want to talk to someone, you have to call over and over and over and over again until you reach a person. And that's assuming they actually answer their phones, which I have no proof of them doing.
