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March 2024 by Penny Aikins
I have photos of the so called banana split I ordered and an enclosed note saying sorry out of bananasInstead of telling door dash this so they could give me an option to change my order they gave me 3 half scoops of ice cream no banana very little toppings (like a teaspoon of each) no whipped topping or cherries
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March 2024 by Pete D
Re: Gilbert Road and baseline location... Josie's exceptional service turned my Baskin Robbins experience around. Despite my initial frustration with the manager at the Gilbert/Chandler Blvd store, Josie's professionalism, friendliness, and accuracy in taking my ice cream cake order over the phone restored my faith in the brand. She not only corrected the previous mishaps by the manager at a store in which she didn't work, but also apologized for them and their childish behavior. Her dedication deserves recognition and a raise, as she undoubtedly retains customers like myself for Baskin Robbins. In contrast, the manager at the other Baskin Robbins was dismissive, arrogant, and unhelpful, refusing to accommodate my request for a strawberry cake order over the phone. Josie's exemplary service stands in stark contrast to such poor management, and her efforts have undoubtedly saved me and many others from abandoning Baskin Robbins altogether.Thank you again Josie!Dr. D
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March 2024 by julia. newcomer
2 boys working and just messed around not wanting to work.
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November 2023 by Shelli Grevis
Lady working was wonderful and made great suggestions. Even let me know when German Chocolate Cake will probably be available. I can't wait. I didn't get her name but was in the store on 11-6-23 at 1130 am or so. Younger with long blondish brown hair. We will be back!Dietary restrictions: My friend with me is lactose intolerant and she knew exactly what to show him. He chose the mint chocolate chip in a sprinkle cone
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November 2023 by Kelli Gonzalez
Staff is awesome, love them. Candice, Dillon and Justin are so nice and accommodating. Will bring the whole family often. ☺️
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November 2023 by Corrina Bearup
Not only did you raise your prices on 2 scoops, but you use to get nice size scoops.Now the scoops are half the size they use to be.
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June 2023 by Kelli Your Go To Ad Girl
They just hired this AMAZING girl named Candice at this location. The customer service this girl provides is above exceptional. I will be coming to this location from now on because of the amazing service I just received. Candice handled all me needs and made sure I had everything I needed. I’m super happy with my experience and want to thank Candice for treating me with the upmost respect. Thank you so much for all you guys do and I hope to get Candice every time I come for a treat. ☺️??
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June 2023 by Adam K.
Purchased one of those Polar Pizzas for a birthday. Found long hairs in multiple pieces. Yuck! These people NEED to wear hair nets!!!Done purchasing here.
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June 2023 by AT Mullet
Employee and owner are wonderful and strive to give everyone a great experience. The chocolate chip canister was almost empty so they got out a fresh one to be sure that I had a fresh scoop! I will come again soon.
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May 2023 by Nicole Z.
BEST SERVICE EVER. Do you like ice cream? Duh. Ice cream is just ice cream. Most people like what they like, and if you like Baskin-Robbins, you know you're gonna get great ice cream every time you go. (For me it's all about that gold medal ribbon mmmmm.) What really matters when it comes to Baskin Robbins, is the service.I had the most horrible experience with DoorDash and I was stiffed an Oreo Poler pizza or some thing like that. Basically it's an Oreo crust ice cream pizza. A wonderful human being named Madi made it right and then some!!!! Not only did and not have to pay for my replacement dessert, she made it special for me to make sure I could get it when it was convenient for me.At no additional cost, she was really nice. I've been having a hard time lately, And she brightened my day. Thank you!!
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April 2023 by Dale Haines
Clean store, friendly and quick service. Of course, the ice cream is as good as you would expect. Tried a seasonal flavor left over from Halloween that was outstanding.
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March 2023 by Stephanie Guyton
There was only one person there and he did a great job handling all the comments!
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March 2023 by Amy Hungerford
Love this little location. Never too crowded and always fresh.Their freezer section was underwhelming last time we went. Usually I get a container for home but they didn't have any.
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January 2023 by Justafangirl 1.
Ordered a custom birthday cake a day before it was requested (on the website it is reasonable time) but I walked into the store after receiving a notification the cake was made with the employees recalling they never made a cake (without ever checking the back) gave them the proof of the order and was told to make sure it was the right store (which it was) and asked if i wanted another cake. Two days later I get a call that the cake was made from the start and asked if I still wanted it but never received my money back!
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January 2023 by Alejandra C.
Today I called this location around 11:57am to place an order of a cake, and she said "for cakes you have to order 24hrs ahead" and I politely said ok thank you and if they had any pre order cakes and she said yes. What a moron. I was calling ahead of time, if she knew how to do math we wouldn't be writing a review. What an idiot.
