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February 2024 by Joan Altman
They screw up the car, never again.
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December 2023 by Aaron Latka
I called several days before to get an oil change, alignment, and tire rotation. I had my wife drop and pick up the car, under the impression after my initial call we were good to go. after having it for 4.5-5 hours my wife picked it up and let me know how much it was. Not only did they completely skip the alignment and tire rotation, 1. They literally sell you on your cabin filters that were changed out a month ago, every single time, but they also charged for tire disposal when I didn’t dispose of tires? On the bottom of the receipt it shows quoted work to be done which lets me know in our discussion the alignment and tire rotations were marked down and just forgot about . Make sure you’re not getting charged for random bits they don’t do and double and triple check what you bring your car in and lose it for a day, actually gets done . Because they won’t .
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December 2023 by Debbie Wendell
I had a very good experience at this Big O on Lindsay and Warner Rd. This past Sunday..The man who helped me, Tony( Anthony Chacon), wasn't anything less than amazing! He helped me with what I needed, in a very professional and honest way. What a gentleman and definite asset to this establishment!He was extremely knowledgeable and friendly in a professional manor. Give that man a raise!!!( or at the very least, a longer, paid lunch!!). I will definitely recommend and return to this business due to him..
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October 2023 by Garrett Combs
Thursday October 5th I dropped my car off at Big-O tires for a new rear tires and an oil change. I dropped it off at approximately 11am. By 5:50pm I had not received contact regarding my car, so I reached out to them and they let me know they were about to do the oil change on my car. At 6:09 they called me and told me they were keeping my car overnight because after the oil change the car was smoking out of the exhaust. I was stuck in Gilbert overnight and had to pay for an uber 40 minutes back home. In the morning they informed me my car was not drivable and needed to be towed. I did not argue, I rented a trailer and made the trip back out there to tow my car to a bmw specific shop (Vader Solutions). After his inspection of the car he determined the wrong type of oil was used, causing the turbo to fail. For context this turbo is just over 3,000 miles old. I had it installed by Vader Solutions 6 months prior. The car was running perfectly when i arrived at Big-O and had to be picked up on a tow truck. Big-O tires is denying all responsibility, they are not releasing the video footage from that day to me. They are threatening Vader Solutions with legal action, and questioning his credibility. They have not offered to pay for the damage, or my expenses that were caused by it. I received a quote from Vader Solutions to fix the damage and it is over 5100 dollars. I have no way to afford this, Big-O has made it clear they are not going to pay. I now have no vehicle. On the paperwork they gave me (repair order) There is no mention of them doing an oil change. Adding to that the odometer reading on the paperwork is over 135,000 miles. My car arrived at Big-O with 58,500 miles. Completely unprofessional and negligent work. I have been in contact with the district manager Mike Williams and he has made his position clear.
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October 2023 by Brando Santana
Great experience here. Had a blowout on my GTO, called Big o and Dale answered. Dale was able to use their stores best price guarantee and get me an out the door price better than previously quoted. He was able to give me advice on a good performance tire, was friendly, knowledgeable, and he even swapped the tires for me himself. This experience will bring me back to this location for sure.
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October 2023 by Cari Sparks
Giving 3 stars until further notice. I would like the Gilbert shop on Lindsay to respond to the high priced job they completed for a WW2 vet to clean his headlights for nearly $300!
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September 2023 by Hans “Juggernaut” Orsic
Pretty good experiences besides install fee is a bit much but if you have mangled nuts, they will get you 100$ worth of nuts and tell you to go to a mechanic. Luckily i am a mechanic, so i solved my dilemma, the nuts are very nice.
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August 2023 by Rebecca Martin
I went in to inquire about services and was sold a general check up of the car. I was not prepared to leave it but the salesman said if I left it then it would be done in a couple hours. I told him I had things to do that day but a couple hours would be okCouple hours means 6 to them. They have no sense of time quoted plus the employee was very rude. Also got charged more than quoted and got no receipt
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August 2023 by Megan Foutz
Everyone here was so nice! Getting my tire changed took a little longer than expected, but the gentleman at the front desk was so kind and helpful. They even had donuts first thing in the morning!
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August 2023 by Darren Stokes
Dale is a rockstar! He has always gone above and beyond for me and my 2 problematic used cars. The shuttle service is so covenient and they are always great about getting you where you need to go in a timely fashion.
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July 2023 by Dustyn Jazz
Excellent service today by Keith F, at the Warner and Lindsey Big O store! Always great to be greeted with a smile and a knowledgeable associate. Thanks for your fast service in replacing my tire and getting me back on the road.
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May 2023 by Thrillin88 cOL
I'm not a mechanic but I do alot of work on my car myself. For this exact reason. Quoted 446 for two rear tires, get to this location and of course they don't have them and up sale me more expensive tires, which it's a sports car so I didn't mind. An extra $100 on top of that so about 560 I paid. After over 2 hours I get my car back and I know better so I checked the wheels and tires. Of course they scratched my aftermarket wheels. I figure hey it happens, I hate to complain knowing they won't do anything about it. The next day I detail my car, like I do every weekend. I have put alot of money into this car. Go to dismount my tires and wheels and there are huge gashes in the back of my wheels in a full circle on both wheels. I know the process of mountain tires on wheels. This is a Disregard of others property. Beyond upset I'm not even about to confront them about their shotty work. I save hundreds doing repairs myself. If I had a tire mount I would never put my trust in these places again.
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May 2023 by Arizonalife77
It’s always a great experience at your store on Lindsay in Gilbert. Eric and his crew are always pleasant, knowledgeable and take care of everything we need for our vehicles. Even when it’s busy, I don’t mind waiting. I leave the shop trusting their service and I won’t take my vehicles anywhere else. Thank you!BestApril & Family
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May 2023 by Monica Schultz
A huge thank you to Dale at Big O Tires on Lindsay and Warner for replacing the tube in my electric scooter wheel. He took care of it super quick and as a courtesy.
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May 2023 by Alex Quinn
Ended up calling big o Friday due to a coolant system failure. Eric and his team quickly got me in and diagnosed the problem and went above and beyond. Their competitor couldn’t fit me in for a couple days and that’s the worst thing to hear being in sales. 10+ hours of labor and was still able to get everything knocked out by eod Saturday. Also found I think every “coupon” in the book. Thank you guys! I really look forward to my next service!!!
