Bike Masters is the leading Specialized Bike Shop in Phoenix, Arizona, with over 1,000 bikes in inventory and the only two Specialized Elite stores in the state. They have five convenient locations, including a Gilbert AZ store near the Dick's Sporting Goods in SanTan Village Shopping area, as well as stores in Queen Creek, North Mesa, East Mesa, and Ahwatukee. Customers praise the shop's exceptional customer service and extensive knowledge of their staff. They have a huge selection of parts and accessories, and they are known for their prompt and reliable repair services. Customers have reported that the staff is friendly and helpful, and they have consistently provided great work across multiple visits for different bike needs. One customer shared their experience of taking their bike to another shop, Freeride, and paying a premium fee for a service, only to have issues with the bike afterwards. They then brought the bike to Bike Masters, who quickly fixed the issues and did not charge for the service. The customer was so impressed that they plan to make Bike Masters their go-to bike shop going forward. Another customer, from Southern California, continues to choose Bike Masters for all their cycling needs, praising the community of passionate and knowledgeable staff who provide expert guidance and recommendations.
