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March 2024 by Jessie Y
Great service...and fast!
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March 2024 by Madison E
I can always count on this business to not only be reliable and efficient but also kind and understanding. Robert and Anthony helped me with my disconnected radiator fan and gave me solid and honest advice. I know little about cars and came in with the classic “it’s making a weird noise and I don’t know why” and they were able to spot the problem easily and provide me with the service I needed. I trust this business and will be not only returning for my own car related problems but also referring anyone I know to Brakes Plus.
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March 2024 by Gavin Whitfeld
Team was wonderful. Highly recommend
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March 2024 by jesus vasquez
Hank was an amazing today had no questions to ask about the car he answered everything for me!!
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March 2024 by Karl K
Fast and friendly free inspection, with a clear explanation of what is needed.Easy appointment scheduling.
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July 2023 by Lane M Winblade
Robert and team are class act professionals. Had my brakes done, poorly, by another company. They gave me an honest evaluation of their work and even did a write up of what was wrong and took pictures for my case against this other company. When this other company did not get it right again, Robert and team finally found the issue and got my brakes working perfectly again. Absolutely recommend, outstanding communication and service.Service: Brakes
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July 2023 by justin johnson
Went in to get an A/C recharge and an alignment the prices seemed reasonable so I was happy to pay the price. Until They tried charging me around 80 bucks to replace the schrader valves in my A/C. For those of you that don’t know replacing schrader valves is incredibly easy I ended up replacing them myself took my under a minute and was maybe a couple bucks to buy new ones. I can’t possibly see how any shop can justify charging someone that much money to do something that simple especially when they’re already in there working on the AC system. And to top it off that wasn’t even where my AC system was leaking I’m pretty sure they just guessed. I ended up recharging the A/C myself and it now works great.Next they also tried telling my front end on my car was to worn out to be aligned. My car has less than 40k miles on it, How can the front end be that worn out with that few of miles? So I took it to another shop and they aligned it no question and the car pulls straight down the road now and the suspension and steering feels super tight.I used to use this brakes plus years ago but I’ll never use them again just a typical greedy shop trying to overcharge and over sell people things they don’t need.
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July 2023 by Chris Wright
Great Customer service, very knowledgeable team. Michael was very easy to work with but was also quite honest with every interaction we made during my time at Brakes plus. I will def be bringing back my Maxima once the time is right. I highly recommend this location for Brakes + more. ?
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July 2023 by Cecilia Fernandez
Went in for a comprehensive diagnostic and knew there were going to be a lot of recommended repairs. Wade was very kind on the phone as I deliberated on what I could afford to get done now. He re-explained things and didn’t seem frustrated when I asked him to do different quotes. He didn’t try to push anything on me and seemed more informative than worried about the sale. Michael, the manager was the same way. He advised there were some other things to look into, which I knew were going to come up, but he wasn’t pushy and just was about educating. I definitely recommend this location for their customer service, speed in getting things done and overall work done.
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July 2023 by Monica Sohn
The safest place for all my single women. Sometimes it's hard to find honesty in any car service. I can tell you I have been swindled and it sucks. I am very happy and satisfied with my experience, and there was no pressure. I personally will have to have my car there one more time because of financial reasons. I totally recommend this Brakes Plus on Greenfield.
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July 2023 by David Sanders
Terrible service. After having alignment and new rack and pinion work done on my pick-up the part broke right away and had leaking. Took it back to replace (FREE). But then they tell me a whole list of work to be done totaling $3,600. I said to hold off the extra repairs and just replace the rack and pinion which they did. I drive my truck and the alignment was completely off again. Steering wheel totally cockeyed. Took it to my regular mechanic and did not need half the repairs they listed me.Service: Wheel alignment
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June 2023 by Jessica Piggush
Would have been a higher rating but it took over 4 hours for an oil change. Appointment was for 11am, car wasn’t taken back until 1230pm, check out around 3pm. Slight delay trying to get the filter I needed because the guy delivering it was 45 minutes late, and that is not Brakes Plus fault. Lobby was clean and bathroom was clean and even had a feminine hygiene basket which is really thoughtful. I had a rather bad experience leaving though. Whomever brought my car around just parked it at the curb just outside the front door and that bothered 2 customers trying to leave. I did let them know it looked like my car and j would be out just as quick as I could. The guy in the big red truck backed his truck as close as possible to my front bumper and took out a black grease pen and started writing what I can only assume is something nasty all over my windshield. The gentleman that was helping me check out also went out to talk to the man and he wouldn’t stop. The worker went back inside and got windex and shop towels to clean it off for me. He then again told the guy to leave again and profusely apologized to me again and said I didn’t deserve to be treated like that all because he couldn’t wait an extra minute for me to leave. They almost purposely hit my car when they backed out of their spot before pulling forward and then almost backing into my front bumper. That whole situation could have been avoided with simply pulling my car into any empty space and not just leaving it at the curb.
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May 2023 by M. Hensel
Great service everytime I come here! The manager Michael was very helpful and worked with me to get all the repairs done within my budget. I also received great customer service from Robert.
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May 2023 by Erica Holmstrom
Michael the general manager was super friendly, and explained everything to me thoroughly so I I understood. I appreciated how quick he was to call me when the inspection was done and explained everything that I needed, and then called me as soon as my car was done. He even found a coupon so I could save a few bucks. I’ll definitely be returning and passing his information on to my friends and family!
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May 2023 by April Young
My car battery died clear across the parking lot at Jack in the Box. It was a very hot day. I walked over to Brakes Plus and Michael was a true lifesaver. Gave me a ride to my vehicle to give it a jump, and squeezed me in even though they were packed to check my battery out for me so that I wasn’t left stranded. Cannot thank him or recommend this store enough!