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December 2023 by noah s
First off Josh was awesome! I will continue to keep coming back to brakes plus especially this location. They are very honest with about what your car needs. I came in and was ready to get my brakes changed and they told me that I had a lot more left on them. They could’ve just changed them and got their money but they didn’t and that’s why I will continue to keep coming back. Because in today’s world, you need honest people to do business with.
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December 2023 by Robert Parisi
Fantastic Service! Josh was great! Got a wheel alignment and was out less than 1 hour. The price was good and everything was explained.
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November 2023 by Buddy Nelson
Solid place and a good crew! Hard-working and honest! Manager seemed a little grumpy, but overall good guy! Dude at the front desk is good folk! The car is running like a dream, and I feel these guys are reasonably priced! I would make sure to give yourself more time than you think you need picking up your car!
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November 2023 by Rebecca Mathew
JB was great!!! Love that he took us through what was wrong with our brakes and was excellent at explaining it all. These guys are very good!! Go here for peace of mind!!!
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November 2023 by Nicole Clemens
JB went above and beyond helping me with my options for my noisy brakes on my Mercedes. He even did extra research that helped me save money. Loved the fact they show you exactly what’s wrong with your car by bringing you into garage to see things in real time. Best customer service I’ve ever experienced with any car repair. Thank you so much JB! Will be back again and will tell friends and family!
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October 2023 by Connor Wiley
These guys at Val Vista and Williams Field are the best of the best! My F-150 needed brakes and some front end work bad and they took care of me in a pickle ahead of a big trip I had coming up. Sean and JB are fantastic at what they do, talk about Trusted Experts displaying excellent customer service skills! This team is top notch. Thank you Brakes Plus for keeping me safe!
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October 2023 by Adriana Herrera
Oh where do I even begin…If you’re looking for brake services and are super skeptical about trusting a random mechanic to provide those services and not screw you over, Brakes Plus in Gilbert is the PERFECT place for you! Truthfully, this year has not been an easy one for this young momma, as I’ve come across a series of unfortunate events. The last thing I wanted to worry about was any mechanical issues, especially when it’s something that seems super small but is actually followed by many other concerning issues. I called Brakes Plus with a never ending list of questions and concerns and to my surprise, Chris was able to get me in the same day. Thankfully, they were able to take a look at my vehicle and answer all of my questions, all while explaining everything in great detail. I guess you can say it’s true when they say you learn something new every day! & what I learned today is that good people in this world still exist & the guys at Brakes Plus are truly heaven sent! They were able to service my car a lot quicker than I had originally expected and were even able to help me out with some great deals to work around my budget. In all honesty, the whole experience felt like family and I can not express how THANKFUL I am for EVERYTHING! I kid you not when I say they brought tears to my eyes. Sean, Chris, & JB, with all the love and grace that I carry in my heart- THANK YOU! ??
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October 2023 by Binu Jacob
Replaced rear brake pads at very competitive price on my Highlander. I was replacing second set of OEM pads at 99k miles. I bought the base brake pads, not the premium package.Easy experience.After install, the brakes feels just like Toyota brakes I just replaced. If these new ones last 25- 30k miles I will be very happy since these guys cost half Toyota dealer quoted and it was easier for me to get done at brakes plus as they did it while I waited in two hours.Service: Brakes
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October 2023 by Alexandra Poligala
On my way home from work, I had a low coolant light pop on. My regular mechanic takes weeks to get into, so instead I made a next morning appointment at Brakes Plus. I generally hate going to mechanics and dread the experience, but that was not the case this time. I was astounded at the level of customer service from both the mechanic I spoke to, and Sean. They both were extremely kind and professional. They did a once over on my vehicle and gave me estimates on additional items they thought needed work; but instead of using scare tactics like many places do, they were honest about what was actually urgent and what wasn’t. Not only that — but I priced out a coolant flush at the car dealership, and a couple of other quick mechanic type places (i.e. Jiffy Lube) and they were quoting an additional $40 (or more) for the service compared to Brakes Plus. The job was done within the day, and at a great price. No gimmicks, or over sells or anything of that nature. I will definitely go back to Brakes Plus for additional maintenance and car repair needs.
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September 2023 by Leslie G
everyone is super friendly and sweet , Chris communicated everything very clearly and kept in contact about any updates in a timely manner. I didn't feel like they were trying to push any extra services besides what I came for. Definitely recommend :)
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September 2023 by Felicia Wright
Sean and JB was truly amazing! They both was very knowledgeable and provided excellent customer service! I recommend everyone to come here to get service on their vehicles!!
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September 2023 by Bryan
First time coming to Brakes Plus and was very impressed. JB (maybe JT?) was very helpful and there was no pushiness like you'd get at other places. Felt very comfortable getting my car worked on there. I'll be coming back because of the whole crew and JB
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September 2023 by Susan Callahan
JB helped me get my car in and out the same day I called! I was told it could take up to 3 hours to remove/replace the broken lug nut in my Honda. They were finished in 1.5 hours! Will absolutely be returning!
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September 2023 by Jill Fischbeck
This location is awesome! Everyone of their employees were polite, knowledgeable and friendly. They were much cheaper than a different company I went to originally. I came to them for a second opinion and felt like I was treated fairly and honestly. They take you into the bay and actually show you what is wrong with your vehicle! I will definitely be coming back!
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September 2023 by Steve Campanella
I would like to take this time to express my gratitude to the General Manager Sean and his mechanic technician JV whose repairs to my 2015 Hyundai Sonata Limited were completed perfectly once again. The customer service and quality of their work is second to none and that is why I continue to return for both my vehicles to get the job done right the first time. The price was very reasonable and they honored my brake pad lifetime warranty!Services: General repairs & maintenance
