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February 2024 by Tracy Hince
I absolutely love Brooklyn Bedding! I’ve purchased 3 king mattresses and 2 twins over the past couple years and I’ve never been happier with the comfort and quality of sleep I get with these mattresses! Mattia Hershowitz was my sales gal and she was very knowledgeable and helpful in assessing my needs when it comes to comfort with a mattress! I highly recommend Brooklyn Bedding. You will not be disappointed!!!
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January 2024 by Emily Samano
I am beyond disappointed. Do NOT shop here. Spend your hard earned money elsewhere. 3 years ago I bought a $1,300 mattress with a 10 year warranty. About 1.5 years in I noticed that the left side of the mattress made a horrible squeaking sound like rubber sliding together with any movement. Even just turning over in bed or shifting your weight and it was loud. The right side of the bed has broken springs that are completely decompressed. If you even gently press down on it the entire side collapses.I scheduled for someone to come out from the warranty department to look at it for me. I told them to give me a 5 minutes warning so I could put my reactive dog away. They didn't give me a curtesy call, so when they arrived the knocked at the door for about 15 seconds while I chased my dog into her kennel, then when I got to the door they were trying to walk away even though it had been less than 30 seconds and I had gone to the door to ask them to wait a moment.Three men came in, took a few pictures. I showed them how one side of the bed made a horrible noise and how the other side was decompressed. They verbally agreed that the bed was broken.I wish I had recorded that conversation.The material on top of the mattress is polyester or nylon and so it pills easily. I had dark gray sheets, which were also polyester. The dark pills from my sheets got onto the pilling of the mattress. It was NOT stained, just needed to have a fabric shaver taken to it to remove the pilling.The men left and I heard nothing for a week, I called and the person in the store said that the men hadn't even marked my visit as complete yet which is why I didn't hear back. I got a call back a few days later and the person who called told me that because the mattress is stained that it voids the warranty and they are not going to replace the mattress or repair it for me.$1,300 dollars and a broken bed within a year and a half down the toilet. I honestly feel like this place is such a scam and their salesmen are shady. The person who called me was rude and not sympathetic and told me that he could SELL ME ANOTHER FLOOR MODEL BED IF I WANTED FOR $1,500!!!!I would love a call from the store manager to rectify this situation as I am going to have to pay more money to have someone haul my bed to the dump and buy another one.FURIOUS does not describe how I feel and I am about to reach out to 5 on Your Side to do a news story so that it will get some attention and will be on the news since so many others have had my same experience.
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January 2024 by Randy Day
The woman who sold us the bed was great. The shipping dept. needs to read the notes. The bed was supposed to be shipped on the 15th of Jan. But it was shipped the 26th of Dec. when could not pick it up from the ups store.
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December 2023 by Vgpharaoh
The salesperson was patient, knowledgeable and very helpful. We searched a lot for mattresses and we just always found the mattress here to be the one. Overall a very good bed place for those who have one near them
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December 2023 by Maribeth Cummings
Daniel was an excellent sales representative. He explained the difference between the various mattresses and let them sell themselves! Very low key! Very pleasant.
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November 2023 by Angelina Kauffman
I purchased a bed at Brooklyn Bedding and Keaton helped me. He was so knowledgeable and personable. He really took time to go over all the different options I had and offered suggestions. There was never a hard sell though, and I appreciated that. It was actually a really fun experience, which was a pleasant surprise. We laughed a lot throughout the process. I would definitely recommend Brooklyn Bedding. Oh and I am loving my new bed!
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September 2023 by Dom Pelkey
Bought a mattress & adjustable base at the Market Street location. Mattia was a great salesperson; she answered all our questions and really made us feel comfortable with our purchase. So far the sleep experience has been amazing! Stop by their warehouse in Glendale to get a better feel for what they offer, and I think you can even take a tour.
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September 2023 by Kyra O’Dell
This is the second time we have bought a mattress from Brooklyn Bedding at San Tan Marketplace and I don’t think I’ll ever be able to buy another mattress anywhere else! Mattia was so helpful and efficient while getting us hooked up with a new mattress for our guest room. We were in and out in 30 minutes not because we were rushed, but because we knew what to expect from our first purchase three years ago and because of Mattia’s expertise and experience. The environment was very clean and calm, customer service skills are above and beyond, and the products are top tier as always. I am excited to come back if I ever need another mattress.
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September 2023 by Victoria C
**DO NOT BUY A BED HERE!!!** They don’t take care of you when their beds break down. We have a Sedona. The bed isn’t a full year old yet and it has been giving us back aches and body aches. They sent an inspection team out, who by the way are the same guys that delivers the beds. They said it has to dip a full inch. Well funny because the bed isn’t a full years old and it’s already half of that which sucks because I’m sure another month or two it’s gonna get worse. You sit on the bed it dips bad. We express that our body is hurting more than ever and we’ve had cheaper beds than this and never had problems until years later. Funny because the salesmen that sold us this bed made it seem like these were the best beds, and that this company takes care of its customers no matter what. Well guess what, they DONT. I will never ever buy a bed here ever again. Spent over $4000 on this useless bed and they won’t even consider helping us out. To make matters worse WE HAD TO FOLLOW UP ON THE INSPECTION, which they should’ve reached out to let us know what was going on. BUYERS BEWARE. Really regret spending our hard earned money here. What a joke.
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September 2023 by Deanna Kreba
DO NOT PURCHASE FROM THIS COMPANY!!! Bought an adjustable bed a year ago and it stopped working. Called BB and was given a number to their "warranty" department. Called multiple times, get someone different every time and no one knows anything. They tell me every time someone will call back and no one ever does. Been dealing with this for over a month. Looked up BB'ings "warranty" department - W Silver in Vinton, TX and their business licenses are expired. Tried calling BB and was hung up on. I now have to pay out of pocket to get it fixed. DO NOT SUPPORT THIS COMPANY!!!!! I have filed a complaint with BBB against BB and will seek repair reimbursement in court
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September 2023 by Rebecca Long
Buying a new mattress needn't be as stressful as buying a car, but because it's an important purchase that can affect one's sleep and wellbeing, I was anticipating a sense of overwhelm given all the options there are to choose from. Thankfully my husband and I ventured into Brooklyn Bedding where we met Mattia, a Sleep Specialist at the Market Street store. She really knows her stuff and was able to simplify the process of sifting through a sea of mattresses to put us in the bed of our dreams. The adjustable mattress with vibrating massage never gets old and we are sleeping better than ever before! You don't even realize what you've been missing until you give yourself the gift of great slumber. The entire experience was seamless, as was the delivery and setup; they even took away the old mattress. Brooklyn Bedding and Mattia were professional and responsive throughout, making the dreaded mattress purchasing experience nightmare-free.
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August 2023 by Josie Woody
Mattia was extremely helpful and explained all our options. We would definitely recommend Brooklyn Bedding to others.
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August 2023 by Zaporosh
The perfect place to shop for a bed. I love that theses beds are made in Arizona. Much support for local businesses very important to me. Great quality and Matea was awesome in guiding our final decision.
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August 2023 by James Dufour
I came in to check out their mattress that CNET ranked best mattress. Salesmen stated it the poorest quality mattress they offer and will not last the warranty. It's just a guest room mattress. I just left, if your high ranked mattress is garbage then I suspect the rest are as well. Strange experience.
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August 2023 by Kelsey
This was our first time investing in a good mattress and we loved our experience! Mattia was so patient and helpful! We’ve had our mattress now for a little over a month and can’t believe we went so long without it.
