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February 2024 by Conner Conaway
Best experience ever! I was always so scared of dealerships and financing a car but Steve, Diego and Shaila at Carmax made it so enjoyable and easy. They offered me a very fair price for my old car, and were so patient and kind throughout the whole process. Financing through Carmax is a breeze and offered good interest rates. I didn’t even have an appointment - I just walked right in. Thank you everyone at Gilbert Carmax for getting me in my new car!!!! I’m so happy!
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January 2024 by Jake K
Phenomenal service, quick and easy without being ripped off.Matt Grenier is the man. I have purchased many vehicles from many dealers and I have never once enjoyed a sales guy this much. Super down to earth and helpful without being pushy.Keep this guy around Carmax, he’s a good one.
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January 2024 by Simpli Gray
I had a wonderful experience with this location. Matthew started me off and John finished the process.
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January 2024 by jd m
3rd car from CarMax in 5 years. From beginning to end it’s an efficient low stress process.
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January 2024 by G P
Used cars are overpricedBetter of buying new with warranty
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January 2024 by Robert Reyes
Very professional
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January 2024 by Leslie Beach
Sold a car to CarMax and it was the easiest, fastest transaction ever. Would definitely do business with them again!
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January 2024 by Eileen Rossi
The customer service representatives were very helpful, pleasant and knowledgeable. All in all the transaction went very smoothly. I would highly recommend Car Max to anyone!
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January 2024 by Scott P
I made an appointment to test drive a car. When checking in I noticing multiple employees chatting and playing on their phones. I waited 30 minutes watching nothing happen(nobody helping or getting the car pulled up). 30 minutes after my “appointment” I asked an employee when they anticipated I could be helped and they didn’t know. Clearly my time is not valued here. Sadly I was forced to give 1 star. Wish I could give zero.
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January 2024 by Laurel W.
I had a great car buying experience with CarMax. I got a great price on exactly the car I was looking for. It was shipped from out of state and arrived promptly. CarMax was great about agreeing to any repairs and my "liaison," Linda, was extremely helpful and responsive. Would definitely buy from them again
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January 2024 by James W I Leave Reviews (Dr. Review)
Decent. I do think that the prices are pretty high for their used vehicles but the staff is great.
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January 2024 by Lizzy B.
Carmax was amazing to work with from the ease of ordering our car to the quick pick up process it's definitely something we would do again. I was in an accident over the summer that totaled my car so we knew it was time to upgrade to our current "dream car" which was the Mazda cx-9. Carmax had so many options all over the US which allowed us to be picky with the one we purchased. So we ordered it and it was delivered to Gilbert within 2 weeks! We did look at a few Mazda dealerships and had the absolute worst experience with all of them, so if you need a new car just go to Carmax and save yourself 10+ hours!!
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January 2024 by John Noyes
Great job good price very helpful
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January 2024 by Elena Derden
KJ McCowan is amazing.First car I picked wasn't really good for me. In a few days I reached out to KJ and he was very helpful in the car exchange. He was friendly and provided us great customer service.
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January 2024 by Adam Baker
Horrible customer service. Supervisor needs to work on de-escalation skills. I was close to sending my business elsewhere. Carmax needs to work on their continuity and making things easier for their customers. Communication is horrible!
