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January 2024 by Zachary King
Nolan is absolutely amazing! Something that has been timely and difficult in the past he made quick and painless.Thank you Nolan!!
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November 2023 by Bob Martin
This bank is conveniently located right off the US 60 and South rural Road. I love a paint that has a walk-up and drive up ATM. Easy to get in and out of.
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October 2023 by Jeff Peterson
After decades of banks cashing checks drafted using their bank for free, they now charge a non customer service fee!When I refused and asked for my check back they stamped the check but the stamp did not fully print and made it look like the check was canceled. And I was told to take it to another bank then.When I complained about it the teller was friendly enough. But would not wave the $10 fee!That is when her supervisor said she would handle it.She was extremely rude and when I said I would never step foot in their bank again, she replied 'Good then we won't have to deal with you!'.Now I understand why they are rated D among banking establishments, even among their own peers!If I were you I would go to any other banks except Chase or their dishonest peer Wells Fargo!This place was horrible because of an extremely rude teller manager, I wonder how she manages to keep her job!Do yourself a favor and save the headaches, just don't bother going here!
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September 2023 by Sam Edwards
Denys Montanez will charge you a Non-Customer fee to cash a check even if you have an account. It’s to the discretion of the manager, which she is not but proceeded to tell me I was wrong. I paid the fee and called customer service who refunded the $10 fee which leads me to believe I was correct and she was in fact wrong. She also told me the last teller who cashed my check without hesitation or confrontation was also wrong, same team Denys…same team.
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September 2023 by Christina Grimmett
I don't know why the reviews are so bad. This is literally the best branch I have ever been too. People just don't know how to be patient and wait anymore (because this location is always busy) but this shout-out is for Derek Samuels to be exact. He opened up a new checking account for me and during the process he was very funny, very sweet, very communicate and honest. He made the experience every fun for me. He's a very good worker with an amazing Personality
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August 2023 by Dude Man
two Saturdays in a row walk up ATM not working what is this bank's majorl malfunction they can't keep things working. with the amount of money you're making enough all of us keep your damn equipment working. week 7, still not working after teller said in would be fixed last week.
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July 2023 by Erickson Ark.
I was in this place to open a bank account, the first girl attended me in a very kind and friendly way, she explained everything to me very well and she even asked a supervisor about some questions So I wouldn't have to go without reason. The next day a guy named Dylton attended me, he was very understandable, he made himself understood quite well and even helped with some questions he had, he was very kind And respectful, give them both a raise (Unfortunately I don't remember the name of the first girl)
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July 2023 by Charles W.
I've been waiting to talk to a banker for about 25 minutes no one has talked to me but the employee that are the bankers have been talking about personal stuff next to me for 15 minutes kind of hard to believe. It's like I'm invisible.
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July 2023 by David B.
Never thought I would be sitting here typing in a review for a bank. If this bank wasn't 3 minutes from my business, I would never return. One drive-thru teller most of the time, which means a 20-30 minute wait outside. Inside, the wait is usually just as long. I'm going to look into taking my business to a credit union.
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June 2023 by Rebecca Black
Not sure why the reviews are so bad. This branch treats me better than any Phoenix location ever did. Huge thank you to Braden for making sending a domestic wire a seamless process.
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June 2023 by Christopher Stacey
Just don't bank here right hand doesn't know what the left hand is doing. Been told 3 different answer for a deposit that was made though to app to deposit a check now I sit here wondering does anyone care anymore life is hard and when told the check will be there the next business I can understand that what I don't understand is why I have to wait 2 weeks. Call bank 1800 number they said if I took my finance up to the bank they could clear it so I did that the teller at the bank was very d*** founded by what I was telling her. They don't have to worry about life's food gas any of that yet there are people who do unfortunately live check by check. What I am saying is don't bank here they won't help in many different matters will be switching banks as soon as I can very unhappy I know chase doesn't care
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March 2023 by Damon1 Flores2
I have an account there I tried to cash a check from my company he couldn't do it. So I deposit my check he said you will have the money at the end of the day . Now I have to wait for two week to be able to get my money. Please don't lie next time .
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January 2023 by Maryanne C.Kenner
Love the chase in Gtown ;)Seriously i was impresssed when i left with permasmile that never happens at the bank not for me anyways ...:) not only were the folks in here pleasent but also >Very upbeat snd positive experience any staff I crossed paths with was way more than helpful and assisted me along with my changing financial institutions I'd do it again and have refered my people when they ask me who I choose to leave my money with
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December 2022 by Hayley Newman
This is the worst/slowest location. They constantly have one teller working, and the people at the desks don’t acknowledge you or are helpful. Avoid this location/Chase.
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December 2022 by Barb C.
Taylor Nagy in your mortgage dept is being reported to every available place. The BBB and the attorney general. Stop treating people like garbage, Ms Nagy.
