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February 2024 by Scott T
Love chase bank. This one is located on higley and queen creek. In the Lowe’s shopping center
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January 2024 by philippe clemente
Didn't have a banker available to make a change to an account. Couldn't advise what branch would as same day appointments don't show up on the booking system. The teller couldn't advise I do anything other than make an appointment for 4 days later and deal with it. I really don't know why I do business with them. Other companies even online will do this remotely.
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June 2023 by Emily Fuller
Lassane was very friendly personable and helpful! We came in with a massive list of things we needed done with accounts and cards, and he went through them all so quickly! He was very patient with us and we had a great experience
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December 2022 by Barb C.
Taylor Nagy is being reported to the BBB. She is rude, unprofessional and a liability to Gilbert Chase bank b
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October 2022 by Danny Hosek
Lassane helped me open up a business account and was amazing! He was extremely educated and made the process quick and easy.He provided a lot of valuable information and options that Chase provided. I highly recommend Lassane!
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October 2022 by Nicole F.
Zero stars. My husband and I went to this location about a month ago around 3:45pm to open a new account. We were told that it was too late, they close at 5 and they were very dismissive all chatting in the cubicle. Fast forward to today, we called all day to make an appointment, no one answered so we drove over at 3pm and we're told the banker who opens accounts has lunch soon. What is happening to great customer service. Chase is horrible, dismissive but must make a lot of money to not need more customers. Bank of America it is!
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August 2022 by Jazmin
Great experience! staff are great and welcoming, Michelle Viola is amazing, very helpful. Thank you all of you for your great service ?.
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January 2022 by Shannon Villarreal
NEW CUSTOMERS!! BE AWARE!! Since the bank DOES NOT tell you that when you deposit a check via picture through the App they will hold your money for TWO WEEKS!! They will not release the funds at all!!! This is not mentioned on the website or the app! So make sure you go into the bank! In my case the check was for my escrow account!!! Terrible service! I would Highly Recommend a credit union I’ve never had issues with check deposits Ever!
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October 2021 by Evan Bobbitt
Great bank, very nice people!
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August 2021 by Jaz L
Great experience! staff are great and welcoming, Michelle Viola is amazing, very helpful. Thank you all of you for your great service ?.
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August 2021 by Hamdi M.S Hamad
Michelle & Jody are professional and extremely friendly & helpful. Great decision coming here in first place :)
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June 2020 by Bob O.
Our Chase Bank branch near Higley and Queen Creek in Gilbert is staffed with amazing, professional, friendly employees. Every visit here from the time we moved to Gilbert has been a pleasure. Thank you Joanne and staff.
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December 2019 by Amanda Lee
The customer service at this location is great! Everyone is always so nice and welcoming here! When I need to do my banking I always choose this location. The staff is great and friendly.
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October 2019 by Brianna P.
The manager, Joanne, is absolutely fantastic!! I had a terrible experience with Chase a few years back but they currently have a credit card I'd like, and only Chase offers it. So I can in inquiring about it and Joanne not only apologized for my previous experience (which was not her or her branch's fault). BUT, helped me start to finish as if I was her own daughter and she wanted to ensure I was set up for success. She is so sweet, knowledgeable and provides fantastic customer service! Just a side note, she personally greeted and said goodbye to customers using their name - that's how well she knows her customers and attentive she is!
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March 2019 by Melissa Gabrielsen
Came to this branch to open an account 20 minutes before closing. Was told all bankers that would be able to open an account had left for the day and branch manager had taken off early, but that even if she was there, wouldn't have time to do it anyways. That tells me poor customer service and to open an account with a different bank all together.
