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November 2023 by Tyler Bielenberg
I signed up for a monthly pass and when I showed up to get the pass and first wash I was told the roof on my FJ Cruiser wouldn’t go thru or could risk ripping it off. No problem, I would rather be safe then sorry… went inside to get refunded as the gentleman told me to. Inside, they said they could do nothing and gave me the number for corporate…. I have now been calling corporate for 3 weeks without a SINGLE call back. I even had the manager of the local car wash at Val Vista and Williams Field (Logan- nice guy) contact them for me and they still won’t do anything or call me back. The person at corporate is apparently Alaina but she refuses to call anyone back even though their voicemail says 2-3 business days.If I were you I would stay away!!! Oh, and btw, the tech was apparently wrong and my FJ could go thru this entire time.
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November 2023 by Debi O.
Quality is horrible. Guys used the rags with windo spray on my paint. Didn't clean interior windows. I had to ask and had to specifically request the quality guy to wipe them down and he only wiped front and back windshield, not side windows. Thats the whole reason I purchased the upgraded service. Can't wait till I finish my prepaid package and will never go back.
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October 2023 by Stacey Yankovic
I should've known better then to give them another chance. They sent me a text for a promo for half price for the rest of the year. I gave it a shot today and I'm already looking to cancel. I'm pretty sure the Ultimate Wash that's normally $50 bucks or so? Shouldn't look like they didn't touch 50% of the interior.It's an empty vehicle and yet they couldn't dust off everything. The cup holders had dust in them but the shifter was cleaned off. The trunk was 75% vacuumed. The part that wasn't had a small cooler bag and they couldn't even move that to finish vacuuming? See left top corner of trunk. I didn't realize the interior not being cleaned until after an hour of doing errands with my 4 month old.Pure laziness, I'll be canceling that lovely promo they sent me. Find a new place these prices aren't worth it even with a temporary deal to get your business back.
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October 2023 by VegasMike1973
What happened to the $15 car wash? With tip I was around $45 but I did get a very potent "new car smell" air freshener. Car was clean but they said they don't wipe seats. I would say this is a once a year car wash, not your regular weekly wash place. Staff was friendly and facility was clean and safe.
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October 2023 by Bill R.
I would like to leave a great review of Todd.Todd is a great asset to the Cobblestone team. He is very attentive to duty, treats people with respect and is very friendly. I spoke to Management about Todd. He deserves a raise!
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October 2023 by Luke K.
Continually disappointed with their detail service. I've tried them several times and the quality and attitude is pretty poor. I called to chat with Logan the GM but waited on hold for some time and eventually lost interest. I don't let one experience dictate my opinion but after 3-4 tries - they just don't seem to prioritize customers. There are definitely better places in town or even the mobile hand wash detailers. They are similar in price and provide a much better experience.
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October 2023 by Google user
I recently visited Cobble Stone Auto Car Wash and had a wonderful experience. The facility was not only aesthetically pleasing but also had a welcoming break area that allowed me to relax while my car was being cleaned. The bathrooms were spotless, which is always a plus. What truly stood out, though, was the exceptional customer service. The staff went above and beyond to ensure my needs were met, and they were both friendly and professional throughout my visit. Overall, Cobble Stone Auto Car Wash provided a fantastic car wash experience, and I highly recommend it to anyone in search of top-notch service and a clean car.
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September 2023 by Rebecca J.
This is a review for store manager , Logan's , customer service and also the affordability of their car washes here . I have a package for ten bucks a month that gets the job done ( drive through wash and self vacuums ). Unfortunately I had a not so great experience with someone who tried to help me out with a headlight . Long story short , Ended up making the headlight worse than it looked when I came in. I had to talk to several people and also go online and find an email address and jump through a bunch of hoops just to get them to fix the mistake of one of their workers. The situation was frustrating and took over a week to get resolved , but luckily Logan was able to take accountability and make things right in the end . Thank you !
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September 2023 by Victoria Jensen
The guy told me to get the windshield done well I needed to get the supreme wash.okay fine $32 and tip $40 later...my windows are sooo not clean. I wanted to go back but couldn't until a few days later I called and nope. Unless I could find a receipt I didn't want my car washed again just the windows wiped.Done with this one.
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September 2023 by Ignacio Grady
I recently visited Cobble Stone Auto Car Wash and had a wonderful experience. The facility was not only aesthetically pleasing but also had a welcoming break area that allowed me to relax while my car was being cleaned. The bathrooms were spotless, which is always a plus.What truly stood out, though, was the exceptional customer service. The staff went above and beyond to ensure my needs were met, and they were both friendly and professional throughout my visit. Overall, Cobble Stone Auto Car Wash provided a fantastic car wash experience, and I highly recommend it to anyone in search of top-notch service and a clean car.
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September 2023 by Joe I.
Took my vehicle in for a platinum wash and detail. I could not be more disappointed in how the vehicle was cleaned. There were only 2 other vehicles getting cleaned, but the rushed and did the worst job of cleaning anyone could image. They never opened the back tailgate which need vacuuming and windows cleaned along with cleaning all the dirt along the rails. The vehicle had tons of water spots that were not wiped and no fragrance was put into the car as they said would happen. For the money paid the service sucked. I would recommend not going here. When I contacted the location, the person on the phone did not seem to care the job was not completed properly. If you have your vehicle washes here, I recommend to look over every inch of the vehicle before leaving no matter how busy they are.
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August 2023 by Sarahi Hatch
We pulled up for the first time, and we were greeted by Cole, who was super nice and very informative and patient in answering all our questions. We ended up purchasing an Ultimate wash membership, and as a thank you, we received a platinum wash today. Well, the outside was somewhat decent, some minor stains that were easy to rub off once we got home. We were very surprised that the inside was barely if at all vacuumed or wiped down. Pictures noted below. The inside wasn't too bad, but again, some noticeable easy to wipe off debris, mainly consisting of dirt. Not sure if this is the usual way they clean, but I am a bit disappointed as most of the items we were concerned about just needed a couple of seconds of vacuuming or a little spit shine so to speak. I'm not impressed, and maybe it was due to the fact that it was the end of the day, but I hope this is not the usual way they wash our vehicle. We will give this place a second chance, and hopefully, it will be a different experienceWe plan to update and give this place the benefit of the doubt.
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August 2023 by Wayne D.
They have zero quality control. They will leave streaks on your windows, they will do a bad job vacuuming your car. They will not care. Oil change: They will forget to top off other fluids or just won't. They will try to upsell you. They will often not reset the maintenance light. This is procedure, one procedure being ignored is concerning.
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August 2023 by Vanessa P.
I waited over 45 minutes to get my car washed. I am used to it taking about 20 minutes that I have experienced at other locations. I spoke to the manager and he said "there's nothing I can do." This location is clearly short staffed. If you don't just have free time to wait for a car wash, then don't go here!!
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August 2023 by Andrew Gonzalez
I had an incredible experience at the car wash thanks to a standout attendant! Mr. Todd S. always helps me out and is a true gentleman every time. He went above and beyond, ensuring my car looked flawless and even addressing extra details. Their dedication and friendly service truly made my day. Highly recommended!
