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November 2023 by Nick Ross
I know they close at 6 and I showed up at 5:30, but they claim they take vehicles until 5:30. It was Veterans Day and they had no other oil change customers. I had ladders on my truck rack, so they told me to drive around, the next guy told me to go back to the front and take my ladders off. Then it was obvious he came up with “not having my filter in stock”, so they wouldn’t have to do my oil change. I called them and they told me in person they’re still doing free oil changes for Veterans, then they told me they wouldn’t honor the free oil change because I’d have to return another day due to not having my filter.
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November 2023 by Tyler Bielenberg
I signed up for a monthly pass and when I showed up to get the pass and first wash I was told the roof on my FJ Cruiser wouldn’t go thru or could risk ripping it off. No problem, I would rather be safe then sorry… went inside to get refunded as the gentleman told me. Inside they said they could do nothing and gave me the number for corporate…. I have now been calling corporate for 3 weeks without a SINGLE call back. I even had the manager of the local car wash at Val Vista and Williams Field (Logan- nice guy) contact them for me and they still won’t do anything or call me back. The person at corporate is apparently Alaina but she refuses to call anyone back even though their voicemail says 2-3 business days.If I were you I would stay away!!! Oh, and btw, the tech was apparently wrong and my FJ could go thru this entire time.
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October 2023 by Terry Eubank
I like to go through and clean off my own car. I'm really picky. Love thus place. They give free trash bags. They supply towels. And vacuums always work.
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September 2023 by John R.
Horrible service scratched the hell out of my car everybody seems like there on drugs here the manager smelled like weed would not go here unless u need to vacuum ur car that's it .
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September 2023 by Joy Marlow
I love this car wash! I never have to wait, there are always towels to wipe down my Jeep, and there people are always awesome! 5 stars!
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August 2023 by Kayla Robinson W.
DON'T GO TO COBBLESTONE! My wedding ring was stolen from my car at a cobblestone auto spa. They have shady business practices and shady people that work there. I'm doing all I can to make people aware so they don't have to go through what I have at the hands of these monsters!
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August 2023 by Natalie Marshall
Worst experience ever! I purchased the most expensive car wash service ($22) and came out to a dirty car with no difference! I pulled back around to ask for another rinse and the worker told me I should just go wash it myself. He then proceeded to treat me as a child and man-explain that it’s my own responsibility to clean or purchase their other services to clean what was already supposed to be cleaned. I’m very upset because as a young women, being treated like I wasn’t competent enough to understand the situation made me feel super uncomfortable. I don’t appreciate it when men treat women poorly when it comes to car services! DON’T GO THERE if you want to pay for a car wash that doesn’t clean your car and a side of disrespect from the workers.Service: Auto detailing
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August 2023 by Patrick Conner
This place is terrible. I just moved down the street from this place and needed to get a monthly membership. Tried out the $22 premium package first before going monthly. I asked them to spray down the front and running boards to make sure they got clean. They refused and said that’s only for full service not drive through. The only spray the windshield…. I had already paid so I went through the wash and It didn’t get my truck clean. Doesn’t get back windshield, front still covered in bugs, and running boards still dirty. Ask to go through again and they refused. I pointed out I paid $22 for a car wash and it didn’t wash my car. They said, and I quote, “the express car wash isn’t meant to fully clean the car”. They then tried selling me on the full service. Why would I pay for a full service to a company that has a $22 car wash that doesn’t wash a car. Never have I ever been to a car was that refused to spray a problem area before going in. Terrible wash, terrible customer service. I ended up just using their rags to wipe off all the dirt, which just caused more of a problem for them bc now they have 10 muddy rags to wash. They just had to take 10 seconds to spray 2 extra spots before washing.
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August 2023 by Patricia Hood
I've been coming here for many years mainly because of convenience (I live close)and also I thought the price for light wash was fair although the wash never really cleans your car thoroughly..typically misses the back especially drying so I have to finish it myself after, but for the price and convenience I was a loyal customer .They started at $3 a light wash when I started going here, then went to $5 then $6 until summer of last year year. Then I paid $7 in December and beginning of January it was $8 until about 3 wks ago NOW $11 they are crazy..for a light wash.Definitely not worth it!! Too frequent increases. It seems to be a surprise on price when you go now .you never know what your paying until your about to pay. You lost a customer!!Very unfortunate.Since I can't respond to the owner-I am leaving this last remark.I disagree to your reaponse because my bank account and memory, and our family members that used to go there up until 3 weeks ago..Its ok we are going elsewhere if even further away
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July 2023 by Ken Salwitz
Fair price for a decent drive through wash. Free vacuums and towels to wipe down the car after. Very nice.
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June 2023 by Family Young
Kevin is a great employee! He has great customer service and goes above and beyond for the customer!! I needed help removing something off my car that the car wash didn’t remove and he wiped it off for me!! Several times, with a smile!! My kids are like wow he’s so nice!! Even just purchasing a wash the interaction is always pleasant!! He is the perfect example of customer service!! For real!! ? he’s awesome!
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June 2023 by Mike Speciale
The car wash and the vacuums work great. They place cars WAAAAY too close to each other in the car wash, even if there are only two cars in line. One tiny mistake with braking leads to a fender bender. Look how close they stacked the guy behind me. 2 feet? Really? This is an unnecessary risk. Nobody wants to file insurance claims.I tried to find another employee for ten minutes and didn't see anyone else, so I left and wrote this review instead.Service: Vacuuming
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June 2023 by Kris Saquilan
I love the free vacuums and unlimited car washes. It's monsoon season, so I assume that everyone will need to get their car washed frequently!
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June 2023 by James C.
I have been a loyal customer of this car wash for quite some time, and I must emphasize that their commitment to delivering exceptional customer service has never failed. Today, I would like to commend an employee, Lloyd, who exemplified great customer service. After processing my payment, I completed the light wash but found the outcome unsatisfactory. When I returned for another wash, Lloyd went above and beyond by providing information about the other available options and recommended a more appropriate wash for my specific car, ensuring optimal results. Not only did he educate me about the various washes and recommend a service, but he also generously offered me a complimentary second wash to compensate for any inconvenience experienced. Lloyd's professionalism and dedication to customer satisfaction were truly commendable.
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May 2023 by Casey ODell
If I could select zero stars I would. They tell me all my credit cards are declined, but they work everywhere else on the planet. I call my credit card companies and they say there were no attempted charges from here. I attempted to use cash but they won’t accept $50 bills??? They told me they would just send me through and then the GM came out and told me he wouldn’t even honor that. This place is just a wast of time.
