-
January 2024 by Shelby Simonson
Made 80 dollars for a car wash and they didn’t vacuum my seats but decided to rub leather lotion on them. My cup holder didn’t get touched. This is the second time here, to give them another chance. Don’t waste your money.
-
January 2024 by T Boyle
Attendants were super nice but I did the drive thru wash and the back of my car is still filthy - wasn't even touched ?
-
January 2024 by Daniel Acosta
Updated review January 2024: evening supervisor Joseph is amazing, perfect spacing between vehicles and fantastic spray down. When things are not busy, Joseph is constantly working making the area look even nicer. Joseph continues the great tradition of future managers coming from this location.Original review from 2022: Of all the Cobblestone locations, this one is still my favorite. Their manager Joe got me started on their monthly plan several years ago, so I've had the privilege since then of seeing the way he brings people up through the ranks. Late Wednesday night there was a minor issue going through the tunnel, and the way Miley handled it was the epitome of customer service. We all make mistakes from time to time, but the way we handle those mistakes is what sets us apart. Miley is yet another example of successful mentoring by Joe. The efforts of Joe, Miley, and the rest of their team yield great results and build customer loyalty.
-
December 2023 by Aubrey Burkett
Never bringing my truck back here again. I paid for a wash and I paid for extra $20 for mud removal and my truck was filthy! They asked to redo it but it's dinner time I don't have another 20min to wait. I asked for a refund of the mud removal. The cashier today was a completely rude yelling back at me because she messed up. She was suppose to refund just the removal but refunded the entire thing and then wanted to run my card again for the wash. I told her I wasn't going g to let them run my card again! When I refused she called her manager over and told him I wouldn't pay for the wash. She messed up and yelling at me for it. Thankfully he just told me to go. I won't be back here! One they don't know how to clean a car and two they don't know how to treat customers. Thanks I was trying to do something nice for my husband...now I have to go get it cleaned!
-
November 2023 by Ronald Hockett
Absolutely atrocious quality control! On at least 4 occasions recently I did not receive the express wash that I pay $37 per month for. They have some young, lazy kid on the console who does not man the controls so that you receive the correct wash. Also, the blue microfiber rags leave streaks on your paint due to the poor job they do in washing them. I don't recommend you use this particular location. I will try another location and if that doesn't work out I'll be cancelling my monthly express wash membership and seeking a different car wash provider.
-
November 2023 by Tom Van
Now into my second month with the $51 a month unlimited and I am ready to cancel. Past 3 times my car was not done very good, mediocre at best. However, today was the worst of the 3 times, the literally took 3 minutes wiping my car down and missed so much. The guy with the red quality control shirt lightly past over an area they missed and he missed half of it. I then asked him for a towel and proceeded to clean it myself. Rocker panels dirty, outside edge of wheel wells dirty, rear passenger side window dirty, outside mirrors waters pots from. Sitting so long while cleaning other cars, they didnt even vaccum next to my seat because when they slide it forward to drive it they exposed an unvaccumed carpet. It may be time to go to another carwash. $51 for a half way cleaned car is ridiculous. I'm very disheartened. Who does a decent job in the valley where I can go?
-
September 2023 by Kevin Thompson
Car wash? More like a rinse and go. They told me to get the dirt off its $15 more. To actually wash the car??? Spoke to a manager who spoke site unseen and said it's usually $25 more. Tgis place has gone downhill
-
September 2023 by Melissa Ziervogel
Not very happy with the service today. Several areas missed with the vacuum and I had to wipe down the entire area near my gear shift. Dust still setting on my dash.. Many spots left on the hood as it took so long to get to my car after it was washed.Granted I normally have to correct areas myself,but today was the worst I have had.Not sure I will be backI will say the staff were very nice!
-
September 2023 by Eleanor S.
Shannon and Kevin superb customer service. Very attentive and informative. Supervisor Eric is ALWAYS approachable, and always has time to listen. Because of the staff and service I will keep coming back.
-
September 2023 by J Rayce
Spent $255 dollar for the worst interior detailing I have ever received from any car wash. Trash still under seats. Crumbs and hair still on floor. Dried foam and soap all over lower interior panels. Dirt/dust all over dash and center console along with cleaning drips all over interior panels. Cobblestone management - please do not reply to this review with the obligatory “let us make it right for you” jargon. I asked you to make it right while I was there and you did not.Service: Auto detailing
-
September 2023 by Jane W.
Decided to treat myself and go for the full service. No prices are posted. It was a constant upsell. Car wash was OK. Going forward, I will just return to the self service. It was just too I hard to justify the $26 price for the basic.
-
August 2023 by D.A.
paid $18 for the self service. truck still looks dirty . I get a few spots here and there and understand it isn’t going to be perfect but the whole tailgate and passenger side of truck look like they didn’t even get touched by the water or scrubbers.
-
August 2023 by Betty Haley
The automatic washer was great. It even got back. But they advertise for buy one get one free for windshield wipers when I went inside the attendant didn’t know anything about it. They got the person from New Orleans lube department, but it turns out the oil and lube department was closed and I couldn’t get any windshield wipers. So I guess I’m not getting them here!!!
-
August 2023 by Ashley T.
The price to have just my seats cleaned was astonishing. $110 for less than forty minutes. The price since I was last at this location has gone up significantly. Now I will say the seats looked beautiful afterwards. I have before photos but did not get after and my seats have covers on them now. I did not like the mess left behind on my car and my water cup. I wasn't able to finish drinking out of it.
-
August 2023 by Karis L.
This car wash always has clean towels and open spaces, which is why I like going here! I also like that, they have the travelator to push your car right along rather than a track to align your tires on. BIG PLUS They offer other services here but, honestly I've never checked to see what other services they offer... call or Google it. Some of the staff here, always seem bothered, so perhaps give them water and more breaks since they are standing in 115 degree weather all day . JsThese guys all work really hard! I applaud them all, as I watch them run and grab cars and put them through the wash, as well as, wipe them down. SHEESH IN THIS !!! I strongly suggest getting the membership so that you're able to get in, wash your vehicle, as you are pulled thru on the travelator... and on your own time! If you're not into cleaning your own car, then you're able to use the services offered in which the employees do it for you, which is also nice. The vacuum cleaners could use a better suction which, is my only complaint of this location. They have a store here for your cold beverage, car fresheners and snacks.
