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April 2024 by Christine L.
Today I had a really bad experience with Costco for the first time. I brought my friend over so she can see if she likes Costco. I'm an executive member and I showed her around. She barely got anything and I used my membership for it. Less than $70 amount. She was Denied since she doesn't have membership so I decided to pay for it instead. I showed Costco around to her since I'm a member and she can use my at the mean time before she signs up. Not a big deal. But they made a BIG FUSS about it. TWO MEN, the cashier and the one scanning.....making a big fuss over something so small. You just lost a potential Costco member who wants to look around (my friend). She was treated horribly not a nice greeting. They were very loud when they said it too that other people and customers heard it. Also, the guy was SUPER rude. He asked if we wanted a box and I said sure and he just THREW IT OUT IN MY CART....did not even bother to arrange or something. Just threw it in my cart empty on top of my food and stuff. Like I don't expect you to do it by why offer a box then just threw it out like that in my cart? Who are you? What a disgraceful and disrespectful human being. I understand you're just doing your job but just WOW. So rude!! Worst Costco I've ever been to! I will NEVER come back here again. I've never ever experience a treatment like this in any grocery and worse? A Costco? WOW. Please hire people who treat people the same regardless of who they are.
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April 2024 by Ronald A.
Great service from Scott and Robert in the Hearing Aids department. They brought my aids back up to top performance and made the return of one item very easy.
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February 2024 by Lily J.
Normally we have a perfectly fine experience here but recently while getting in line to check out the employee who was NOT directing the large crowd of people trying to form a proper line spoke condescendingly and quite rudely to my mother. She implied that she had cut someone in line, saying "you can wait your turn sweetie" instead of saying she was not in the right spot. The woman behind her corrected the employee, as she had in fact been there first and had not cut anyone. Had she handled it differently this would have been a non issue but instead she was astonishingly rude. Not eager to be back. Thankfully everyone else we have encountered is very nice.
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January 2024 by Joe F.
Pharmacy is extremely difficult to work with. Prescriptions are cheap and crumble when touched. Dont answer calls timeline. Was dropped while on hold. Pharmacist is rude.
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January 2024 by Jessica L.
Normally, I enjoy Costco. I understand the need to verify memberships... my issue is with the selective practice of checking. All or not at all... Why was I loudly told to turn my card over to show my photo while a man twice my size blocked my access to a kiosk while the 4 people in front of me at self check out were not? I was confused. Ultimately, it felt like the self check out police didn't believe someone like me could have an executive membership. When I called to voice my concerns to the store leadership, I was told they check everyone's, despite me literally witnessing the opposite. Literally. The store manager was gaslighting me about what I had experienced. Nobody else had been barked at to flip their card over & I watched 2 of the 4 only flash the front of their cards before they were allowed to use self checkout. Sorry I don't look like I have the means to afford a $120 annual membership, but I do
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January 2024 by Carl M.
The store is great, the pharmacy, not so much. Seems like every time I go to pick up a prescription there's some sort of " computer glitch" or they don't have enough staff on to fill the prescription. You are much, much better off going to Walgreens or CVS. The pharmacy does not seem to care whether you get your medication or not. Mine was called in 48 hours in advance. They still acted like they didn't know what I was talking about or who I was until they looked into it further. I've had to go back to this location twice and even three times to pick up just one prescription. They definitely do not value your time.
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December 2023 by Cindy J.
The check out lady was very rude and made you feel uncomfortable take their job way to serious , there's better locations or better yet sams club who has friendly and helpful staff
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December 2023 by Zalisha L.
Honestly for the amount yall get payed yall do wayyy to much....as a daughter i had my moms membership and my food stamps card (with the same last name) to buy groceries( my mom works at a psychiatric hospital) so she asked if i could buy groceries today i asked politely if even tho it was under my mothers name if i could still buy groceries since i had already spent over an hour shopping they told me no and I had to leave my cart full of things. It was me and my little sister we were polite and honest. They customer service shouldve been better since i also explained i didnt know about the policy they started November first.
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November 2023 by Vernee D.
We really like this Costco as it is the closest to us and we are already familiar with parking. Avoid entering through Country Club/Arizona Ave if possible. The traffic is crazy just trying to turn left into the parking lot. Best way to get in is through Fiest Boulevard and enter through the back lot. Customer Service has always been friendly for us at the registers. They have a good assortment of items here. Holiday is in full swing here and it was fun seeing all the goods! Can't wait see what else comes out for the season
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November 2023 by Sarah T.
It's not because of the space, or the crowds of people that clog up the aisles. It's not because of people that don't know how to drive for their life in the parking lot, nor the odd attitudes and sometimes odd energy I get from this Costco Wholesale store. Let me explain: I went to self checkout and I had only 3 things or so, if I can remember correctly. Whenever I personally shop at Costco, I take a few boxes with me because they help tremendously with my Instacart drives so I can just drop the groceries and head to the next order. This female employee with an accent told me not to take so many boxes. I found it strange because another employee (I'm assuming senior of her) told me that it was perfectly fine and it was the Costco staffs' job to keep the boxes stocked up. I mean, there were piles of boxes by the bathrooms and the piles weren't getting any smaller. Now, I know the customer isn't right all the time, for I've been on the receiving side of that situation. I'm just baffled at how everything played out. I was also about to check in on Yelp for this review, but because the store is so small and the wifi was lagging, I could not. Anyway, take from this what you will. I was also about to check in on Yelp for this review, but because the store is so small and the wifi was lagging, I could not. Anyway, take from this what you will.
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October 2023 by Tim R.
I like many, seem to be of the opinion that great service with a smile, has all but vanished. Well, I'm here to say that the Optical department at this location is 2nd to none! They are fantastic at what they do, always willing to help and do so with a great attitude and smile. I can't say enough about Anna in particular, but the entire staff, is simply amazing. 5 stars isn't enough!
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July 2023 by Sarah S.
I really liked this store however the other day I went on my first run without my parents as they asked me to grab them water cases. I was forced to apply for a card. The lady at checkout was yelling a code multiple times and had 2 men come to my register. I felt really uncomfortable because she wouldn't stop yelling and causing a scene leaving people to stare. I didn't refuse to apply the first time as I said I would if I could just check out first. She just kept yelling that code. I kept explaining I would apply but she forced it on me. She then had a man escort me to the desk. If she gets commission on my application that's really unfair as I felt forced. I didn't get her name but she was at self check out an middle age old mid length blonde woman.
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July 2023 by Christa M.
I used to love going to Costco and would look forward to my monthly visits to stock up on stuff. We have always been "executive members" and always spend a ton of money when we visit. This has been our go to location for years and it seems that now the treatment we get every visit gets worse... Instead of feeling welcomed at this location, our presence feels unwanted. Employees are not friendly and they just walk past you like your invisible. The greeters / door enforcers are always unfriendly and look at you like hawks. The aisles are always crammed with people & carts and at times the store is very chaotic. Especially the check out lines. Self checkout lines were installed but for what? The employees are still there all up in your business and will not leave you alone until they have checked your dumb card. Actually, it seems like they don't even want you to scan your own items. They will stand there and hover over you while you scan. They even count the stuff out loud for you so that you are aware they they know how many items you have in your cart... There is no other interaction prior to that. Not a "hello" nothing. Just a rude "let me see your card," before you can even grab the scanner. There's been times that I'm not even heading to the self checkout lines yet and they are already rudely approaching me asking me for the card. Stupid. Costco has gotten dumb with all these new rules. My mom / sister should be allowed to use my card if they need to, we live in the same household so why not. They act like they don't need us as customers to keep them in business. Got myself a SAMS CARD where I actually feel valued as a customer and where they do not give a F who is purchasing. I am definitely not renewing this lame ol' costco card. Bye Felicia.
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July 2023 by Tina S.
They're staff is so unprofessional. They despise Instacart shoppers. I was harassed when I was checking out when I on my phone and the Cashier ( Bald white guy with glasses)told me watch my mouth. First of all. I was on my phone so he was out of place. He needs more training in customer service. He had a poor attitude when I came to his line.Then he calls Lisa over to press me. She definitely didn't solve anything because she's just like him. My advice to everyone. Beware!!!!!! Discrimination and mental health is real in Costcos.
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June 2023 by Danielle R.
I never wanted to become a Costco member but ended up needing to since they wouldn't let me shop on behalf of my legally blind and disabled mother. Now, I paid far too much to be able to shop for her (and now myself I guess), and Costco's practices are still leaving me with a large feeling of disgust and dread. In my opinion, Customers are treated as untrustworthy criminals from the moment the membership is checked at the door. That's checkpoint number one to verify you're able to be shopping there. Issue number 2, they check again at self check out and the new signs are old fashioned, disheartening and leave a sour taste. Basically this new nationwide policy is to make sure you show your photo of your card to someone at the checkout, but wait, you need to show the first Costco gatekeeper at ehe self checkout and then show the next Costco gatekeeper who then manually scans all of your items themselves (what the heck is the point of self checkout if you can't avoid the workers?), oh and then counts the items and tells you how many before they trust you enough to pay for the items while leaving you feel like a criminal. Couple this with the fact many common forms of payment aren't taken by Costco. Finally, you're not free. You wait in a horribly long line and then show 1 or 2 more Costco gatekeepers your receipt and you're lucky if they don't scrutinize your receipt of 6 items and set you free from the Costco imprisonment feeling, oh sorry, I meant shopping experience. I understand trying to prevent shrink, I do. But this is excessive and unethical in my opinion. It makes me not want to go to Costco at all even though there are a few items I like. The shopping experience is always crowded inside and outside, and their or interior "feel" is very archaic and outdated. I will always prefer the competitor because of their business practices and guess what, they don't care who is using the card, they removed the photos from the membership experience, why? Because I'm sure they don't care who is shelling our hard earned money for their products, they're still getting the $. On top of that, I've always felt relaxed, valued, treated like family vs a criminal, and the food is better. The interior is also updated and modern and welcoming. I don't get why Costco is more popular. I'll never understand it.
