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September 2023 by Google user
The CVS on Guadalupe and Greenfield in Gilbert, AZ, is a pleasure with which to work. The staff is efficient and caring and the store is well-stocked and well-organized.
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July 2023 by Scott J.
I purchased 12 items today at this store and none of them were marked as being on sale, though for a few of them buying two would give you a discount on the second item. I had in hand an unexpired "30% off your entire full-price purchase" coupon that I received from the company and I presented this coupon to the cashier when I was checking out. After all the items and the coupon had been rung up, paid for (foolish me), and a receipt printed, the cashier paused and checked over the receipt. She noticed that my 30% coupon had been completely rejected. Eventually she noticed that all 12 items had been discounted by something called "Coupon Savings", but the average savings on each item turned out to be 5% of the total, not 30%. Nothing she could do at that point, CVS had robbed me and she was a witness. But she was friendly and helpful in every other respect, so I can't blame her for her company's fraudulent behavior. Nice store. Friendly staff. Despicable management.
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May 2023 by Elizabeth T.
Absolutely the worst customer service. After being on hold for over an hour yesterday- the store associate picked up the phone, and I could hear background noise but no one was responding to me. Then they disconnected the line. So i went to the pharmacy and after standing in line for 20 minutes i was told to go to a different line because the associate told me if he had to take the time to call the phone number my insurance provided me to get my prescription filled he couldn't help the people behind me. I went to the other line and waited for nearly an hour. I was then told by a very rude pharmacist that it is not their responsibility to call on my behalf. When i called the phone number provided and my insurance company i was told the pharmacy is required to call.
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August 2022 by Ray Hil J.
My son has PTSD medication and is required to follow a strict regiment on taking them. The Doctor has has to call over and tell them, they are not licensed to treat anyone and if He orders the meds, then they need to be ready. Pharm ate grow that day, but ensure he would pay us back. Med is now never in stock, we cannot order ahead of time due to it being a control substance, they tried to deny one because he felt it wasn't effective. YOUR ARE NOT THE DOCTOR! Every month is a fight with these clowns. All they do stand in the back talk bad about the drive thru people. Find another job that your good at then. Last week I laid a telephone number down and told the guy call this number and find out how good my lawyer is when it comes to dealing with people like you. YOUR ARE NOT A DOCTOR. This place should be raided I can only guess who they deal with other people based off of what I have seen. Wrong meds, poor customer service, dragging their feet, mis information. They need to be shut down.
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August 2022 by Shawn W.
this used to be a great store and pharmacy but now it's gone down hill completely. never answer the phone and their automated phone system is horrible it's asks questions then can't understand your answers take several minutes to get through to even try to get hel. this is automation used wrong at a now way below average store
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August 2021 by Jim T.
This is the most incompetent Drug Store I have ever been to. They do not deserve even 1 star. Dropped off a prescription on Monday 8/2/21. Called Wed, Thu and Fri at least 5 times each day! On hold an average of 15 minutes each call. Today I go there and they say they cannot find the prescription. After 5 minutes, they find it laying on a desk in the back. Then they say they cannot figure out what it says. It's a Workers Comp and I was told Monday evening it was approved by the WC people and that was relayed to CVS.CVS says they need authorization because they cannot find it!!!I come home, call the Dr and ask them to contact CVS.I later find out that CVS does not carry the prescription...I hate this CVS!! Biggest waste of time and they are all clueless about what it is like relying on a drugstore for needed services!
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February 2021 by Connor Sandt
The pharmacist is so nice
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November 2020 by Kacie B.
I wear my mask as I'm supposed to! However it's so weird this location has turned into the mask police. The last two times I was checking out here they have yelled at someone for not wearing a mask. Again, it was not me, I was simply checking out wearing a mask. I'm all for asking someone to wear a mask, but the yelling and rudeness is uncalled for. So crazy. We can't forget courtesy and customer service during this time.
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January 2019 by Josh M.
Not sure I can rate this place any lower, I called to find out why they havent transferred my script over and the pharmacist felt the need to argue with me and give me attitude. Why wa anyone would want to use this pharmacy for anything is beyond me. DO NOT SHOP HERE!!! Do yourself a favor and go anywhere else.
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July 2018 by Jerry Rasmussen
These people can not stop screwing up medication prescriptions. Even after I called and spoke with a Pharmacy tech they still screw it up. Going back to Walgreens. Adios CVS.
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January 2018 by Jane B.
This place unfortunately is going downhill and just because of one person. Elizabeth Etter, one of the pharmacists, is a disaster and knows nothing. You can't rely on her for good information on the drugs. She looks it up as if she were a high school kid on Google and still doesn't get the whole story. I always have to call another pharmacy to get the real scoop. However if Brady is there he is always very competent and knows his stuff. They need to get rid of her. I know other people have objected the same way and I am thinking of taking my prescriptions to a different CVS if they don't get rid of her. Hate to because I think Brady is great and the people who work in the store are wonderful!
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December 2017 by Shauna H.
You wrote a review for Cvs Pharmacy 32 minutes ago 12/30/2017 I went to the CVS on Guadalupe and Greenfield in Gilbert, AZ. I was in the drive thru with two cars ahead of me. It took at least 10 minutes for the first car to get what they needed. Then after 10 minutes of waiting for the second car to be taken care of I called the pharmacy to ask what was taking so long. Isabel answered the phone and said the pharmacist was talking to the person because the person had a lot of questions. I told her that I have been in the questioning person's position before and have been asked and gladly stepped out of line to wait for a medicine or ask questions so others weren't held up. I asked why can't that be done. Isabel told me, "if I want fast service that I should go to a fast food restaurant." I kid you not; this seems to be the level of customer service that CVS is providing these days. This encounter is the second type of encounter of this type I've had with CVS. They don't seem to care about customers at all.
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December 2017 by Larry O.
Going to the CVS pharmacy at Guadalupe and Greenfield is always a nightmare. This crazy B**** named Melissa Etter thinks she is a God who can control your medicines, such as today.... I always get my prescription (one in particular) here but she the ol mighty whore she is decided to deny my prescription that I get every week with no problem at all. I do not normally get this bad on somebody but today was the last straw. Hope this b**** reads this as she will know who wrote it.
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July 2017 by Robert Binyon
Staff is always willing to help, sometimes almost too willing but it's better to have staff actively looking to help than the opposite.
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November 2013 by Shaun O'Brien
The pharmacy at this location is by far the best. I would much rather have used Walmart pharmacy. We were told to come back two hours after dropping off prescription, and when we still waited forever