DICK'S Sporting Goods in Gilbert is a destination for sports, exercise, officially licensed, and outdoor equipment. It carries a wide assortment from top brands, including footwear, workout clothes, sports equipment, camping gear, bikes, kayaks, and exercise equipment. The store offers knowledgeable staff and service teams to help customers find items, tune bikes, fit golf clubs, and set up fishing equipment. Customer experiences with staff vary. Many reviews highlight outstanding, over-the-top helpful, and knowledgeable service, with staff described as personable, courteous, friendly, and willing to go above and beyond. Specific assistance includes helping find good deals, checking inventory, searching for items, and patiently handling returns. However, other experiences note that the staff can sometimes seem completely lost, with a need for more training on internal processes. During busy times, service can be slow and disorganized, with long waits for assistance, leading some customers to ultimately order items online instead. Despite mixed service experiences, the store is recommended by many for its product selection and the helpfulness of specific team members.
