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January 2024 by Maria Marroquin
Everybody I have encountered throughout my two times here have always been so friendly. Mike is great with explaining what’s going on with your car before getting started and recommends only what he truly believe is necessary!
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January 2024 by Shana Lara
Had Matt and Alex for an oil change and basic check over today. It was a super fast, comfortable, informative, and professional job! Makes the task of an oil change a quick errand to check off the list!
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January 2024 by Art Pierce
I've been getting my oil changes at the Express Oil Change store number 3502 at 5212 East Baseline Road in Gilbert Arizona for a year now. Matt was my technician and he was very polite and he remembered me. Matt is very knowledgeable and professional. People like Matt make me comingback. , I highly recommend people go to express oil change store number 3502 in Gilbert Arizona.
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January 2024 by matt horton
I recently had another fantastic experience at Express Oil Change. The service is not only speedy but also thorough, ensuring my vehicle runs smoothly. Gus and Eric have consistently provided excellent assistance over the years. I highly recommend this location for their top-notch service and professionalism. 5 stars!
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January 2024 by Nehrwrodrbote Reuel
Matt was the absolute professional! I love going here to get the basics done as they are very thorough and efficient in explaining all the details. Will be back!I'm going to add that Mike on the service side was also awesome. He explained everything in detail to me and provided lots of options. This is now my place to go to for everything related to my beloved "classic" car! Thanks Mike!
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December 2023 by Andrew Weaver
Stopped here on a whim to have my sister’s car looked at when I noticed it was having some drivability issues. It ended up needing a lot of work, Mike put together a quote and explained in detail what was recommended. The price was fair and Mike was in contact with me throughout the repair process with updates. All in all, a great experience and I really appreciated Mike’s candor and transparency.
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December 2023 by Cecelia McCann
I always come here for my oil changes!! Brian was very helpful & kindly helped me fix everything my car was in need of. All of the staff is always in high spirits & are extremely efficient. 10/10 recommend.
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December 2023 by morgann lewis
My car was making a strange noise so I took it in to get a full safety inspection. Mike truly cared not only for my car but for me as a person. He didn't try to cheat me out of money or lie to me. This is a great place full of trustworthy folks. I will 100% be taking my cars back here. Highly recommend.
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December 2023 by Steve Martinez
This place is very customer service oriented. Matt who was the contact point was very thorough asked a lot of questions let me know that there was a recall for my oil pan plug etc. Something that their competitors just don't do. We have a lot of fleet vehicles so definitely going to push to bring them here.
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November 2023 by Doug C.
Great guys and great service and very fast and honest. Been there several times and they recognized repeat customers
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October 2023 by Shelby O.
The absolute worst! Went for an oil change and left spending 600 bucks. When they opened my hood my radiator hose was leaking from the T, the mechanic told me if I wanted to know what was wrong with it it would be 20 dollars more so I agreed. I walked back to work and waited till I received a call from the manager. He had told me I needed to replace all 3 pieces as they didn't know which hose was cracked and all the pieces were worn due to us living In Arizona and the excessive heat exposure. I asked him how much would it be to replace just the hoes that was cracked he said 89.50, then asked him how much for labor he said 130 for all three pieces but 117 a "discounted" price for just one hoes. I was stunned and went silent, he then proceeded to try and sympathize with me about how he himself feels the impact of the economy and how a dollars doesn't go as far as it used to and said we could hold off on the filters and just fix what I could afford as I told him I could get the rest done in Cali from my pop who is my regular mechanic. After that he calls back 10 mins later and he tells me I made a mistake and said that they couldn't replace only the cracked one as they didn't know which one was cracked ? How did they not know which one was cracked when I payed for them to see what that problem was ? I then said I just want to replaces the hoes that cracked he then told me they couldn't and the whole thing needed to be replaced as they could crack soon and they most likely wouldn't make it out to cali. I then asked if the reason the whole thing needed to be replaced was because it came together as one whole piece or if it was 3 different pieces and he didn't even know! At this point I was furious and he and I were getting no where ! After everything was said and done went to pick up my car and asked for the old parts and to my surprise three different pieces and THERE WERE NO CRACKS IN EITHER HOSE ! All that was needed was the pipe clamps and maybe the T piece in the middle needed to be replaced everything else in perfect condition. I then asked the manager what was the reason the whole thing needed to be replaced all he could say was that they could key word COULD crack at any time, I then said "I told you I have a mechanic who was going to replace them" All that was needed was to replace the leaking hose when in fact there was no cracks! Over all the worst possible place I've could've gone, they see a girl dressed up in business attire and take advantage of her I asked all the right questions and still got screwed all because my hands were tied and I was out of options, absolutely pathetic manager doesn't even work on the cars and is giving out mechanical advice! 0 FUCKEN STARS !!!!
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September 2023 by Ciara Rhinehart
Brian was so incredibly helpful and nice today. He got me my cabin and engine air filters changed quickly while I had my oil changed. He even gave me a rose ☺️ I highly recommend this location and Brian specifically.
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September 2023 by Arieanna N.
Brian and Alex help me with my oil change today and did an amazing job. The best customer service I have ever experience and I will forever be coming here to get my oil changed and any future check up. Y'all are doing it right and truly I cannot thank you enough!
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September 2023 by Terence Rajah
I had a fantastic experience during my initial visit to Express Oil Change. Matthew, the staff member who assisted me serviced my son's truck, was incredibly customer-oriented and provided detailed explanations throughout the entire process.I would like to express my heartfelt gratitude to Matthew and extend my thanks to the entire team at Express Oil Change.As a result of their exceptional service, they have gained a loyal customer for life!-Terence Rajah
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September 2023 by Matt Johnson
Brian did a great job. Even pointed out an oil leak that just developed and could be a huge problem in the future. Fast, friendly, and made sure my daughter in backseat was appreciated with a couple toys. I would recommend them and I will be returning.
