-
November 2023 by C AM
I loved Life Storage, the facility was clean and the staff was nice! Public Storage took over and it has been a mess. This is where I house my business property. Trash has been sitting for literally days to a week or more at a time, the thicker PS employee that was working last week was sitting on his phone and not cleaning, we were all locked out when they transitioned gate pads but PS didn’t notify anyone. I spoke Ashley (the district manager) the day after we were locked out because I lost money on a business transaction due to not being able to access the facility. She gave me excuse after excuse and literally told me that they didn’t notify any of the 700 tenants because it was the weekend and her boss was on her day off. I’m sorry, 700 tenants are locked out and it’s more important that your boss has her day off???Ashley and her boss have refused to return phone calls. I’ve called corporate twice on the mess that has been created but they won’t respond. For me it shows how little they care about the new customers they just gained. Once my month is up, I’m vacating. I will only keep my business property in a facility that actually cares and won’t lock its tenants out of the property that they own. Ashley and her boss have shown that they don’t care what has happened. Such a mess!!!
-
November 2023 by Elizabeth Milano
I have had the storage unit for a few years now, and have always been pleased and have had zero issues. Until this last month. The day after my bill was due I received a call that I missed and I called them back and the only thing the guy on the phone said was “your payment was due yesterday. Where is it?“ it had slipped my mind because I had been in a car accident the day before but regardless, absolutely not the issue, and I felt like that was absolutely so rude. Aside from that, a wonderful experience. Attached is my move out photo. The person I called to inform of my move out was super friendly and super nice.
-
November 2023 by Connie Hook
My positive experience began with Andrew LaBoy. Found him both professional with excellent customer service.Facility always clean and also very much liked the double entry security.
-
October 2023 by Kamikos Gopro
Andrew at life storage was awesome from moving in to moving out last minute always accommodated. Made everything easy, clean facilities, good neighborhood, online portal for easy payments. Glad I had a great business to trust all my priceless belongings with, I highly recommend life storage especially this location on gilbert road
-
October 2023 by Amber Jean
Love the no contact option when you need a storage unit after hours. Very easy to navigate online registering and clean safe and air conditioned units you can access immediately as soon as your done with your online registry and making your payment then they give you instructions that are very simple to follow on how to access the building and what to do once you pick out your own unit yes you get to pick out your own unit! that is so convenient (especially when we had to rent a second unit at the last minute towards the end of the day during our move when we realized we didn't have enough storage space and could use a second units to make things less stressful the rest of our moving process so picking out a unit next to the first one that we got was so convenient) then you go to your unit and everything else is literally right at your fingertips on your phone they even have a digital map on your phone to navigate through the storage unit. They provide the lock and multiple keys, and always have at least two to four dollies available which conveniently fit nicely on the elevator when going up to a second floor. If I had to give you a dislike the one thing that is frustrating is the lights in the hallway are on a sensor and they turn off fairly quickly so it seems that you spend a lot of time having to constantly step out of your unit and walk down the hall to turn them on (unless you have someone with you, you can just send them down the hall to turn it on LOL) also it would be nice if they had a bathroom inside the building, but to be fair there is a gas station in the parking lot and the hours are very convenient you can go early enough before it gets hot and you can go late enough in the evening when the Sun goes down. I recommend this place to everybody in the communication from the office is amazing and I feel very safe with my things there and I am truly glad that I found a storage company that I feel comfortable at and I have tried several other ones prior to this one. Trust me you won't find one better than Life storage!??
-
September 2023 by Michelle M.
I have been with life storage for about 3 years. They have a great facility. Easy access. Easy to make payments and overall a great place. The employees go over and beyond to make a positive experience and Andrew is amazing. I would definitely use them again if every needed.
-
September 2023 by Lori Pies
My experience at Life Storage was wonderful. The building was always very clean and exceptionally ran and the best overall climate-controlled units. I have been beyond impressed with management and the workers. I highly recommend this company and location!!
-
August 2023 by J. H.
Great experience with Life Storage and the store manager Andrew was very helpful in accommodating not only our needs but also clarifying our concerns. Would recommend this facility to anyone who needs a little extra storage space.
-
July 2023 by Derek Wheeler
Great staff, super helpful. Facility is always clean and welcoming, and nice cold AC as well. We recommend this place anytime someone local mentions storage needs.
-
July 2023 by Steve Mastin
Great working with Andrew. Answered all our questions on the storage units, gave a short tour and we immediately rented. Really clean storage place.
-
July 2023 by Liliana Shomar-Esparza
The staff that I interacted with was very enthusiastic and helped answer all my questions. If you are ever in need of a good storage unit, Life Storage is the place to go!
-
June 2023 by Cory Marshall
The storage facility is great! It's always very clean and organized. The staff is extremely friendly as well and always happy to assist. The only issue I had was the constant rise in costs. During the three years I stored my belongings there, my monthly rent started at $87 then quickly went up to $163
-
June 2023 by Carter C.
Definitely the place to be for storing items. Couches, tables, chairs, boxes, items, things, miscellany, objects, etc. They do it all.
-
June 2023 by Andrea Williams
Tyrell was super helpful! He walked us through all of our options and even showed us a few units. This place is so clean and nice, I would highly recommend it!
-
May 2023 by Cindy
Andrew is polite, friendly and professional. Made the registration process very simple.Facilities are clean and maintained.
